Roof Medics LLC

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The roof itself does not leak and looks fine. Unfortunately, however, when replacing the leaf guards the installers overshot the gutters in the back of the house by the patio. Water flows over the gutter and dumps right on to the patio during a heavy rain due to the improper installation in this area.
In addition, during the installation there was an over order on the number of shingles. The driver asked me if I was getting a refund for the 4 or 5 unopened bundles of shingles. I did not.
I have spoken with Roof Medics and had one of their installers come out to look at the problem. He gave multiple excuses, but did not offer to fix the problem. I then called the salesman, who had left and gone on to another company. He gave me one of the two owners phone numbers. I spoke with the owner (Tony) and he said he would come by to look at the problem. That was three weeks ago. He is not answering my phone calls anymore and has never stopped by. My son from a different number called him and he apologized, said he had been busy, but would get back to me within a week. We are still waiting. The company advertises 100% satisfaction, 100% of the time and a 10 year warranty
I am very disappointed with Roof Medics. The have their money, but now the refuse to honor their warranty or even speak with me.
I finally ran out of patience and have had another roofer come in and repair the problem.

Very good company

Everything they said they would do, they did. My contact person, Albert, kept me informed throughout the process. He showed up to our first appointment on time and committed to exceed my expectations. He followed up with his bid by email in the timeframe promised and worked closely with my insurance adjuster to avoid any snags along the way. Even after they began the job of replacing the actual roof, Albert made sure he kept me informed as to what to expect and when to expect it either by phone call or email.
This was about as painless a construction process as I've ever experienced, and I got a beautiful new roof in the process. The guys at Roof Medics were great to work with and I would highly recommend them to anyone who is looking to replace their roof.