Precision Irrigation Inc

Did not happen

They left our yard in dirt piles and never came back out to fix or level it. They were extremely unprofessional

We were promised a Rainbird system by the sales team but when they showed up to install, they installed a Toro system. It took a couple of failed attempts to get them in to install so once they were here with the Toro system and reading the literature on the spot, we relented. Each year we have had problems with Service not submitting the required backflow inspection certificate to the city which has caused us several problems. A couple of years into the service we have a leak in one of our zones. So far the technician failed to show up for one appointment and then the second appointment got moved from an AM appointment to a PM appointment without my knowledge. Even after complaining no one ever showed up. Very frustrated with the service and professionalism of this company over the years.

In contrast to prior years, extremely poorly. Lack of response, slow to answer phone calls and inquiries, missed appointments, unskilled technicians

I have scheduled three different times with them and two of those were booked incorrectly (either for the wrong day or for the afternoon). The most recent was yesterday when I had a morning appointment booked and when i called to verify they said it was afternoon, but that they would move it to late morning to fit it in with what was originally scheduled. At 1.30, over an hour past the latest time they said, they would show they still were not there. No calls or anything, I had to call to reschedule. If you are going to give people a four window for the appointment the least you can do is make your absurd four hour window. And when you can't do that, you call the customer to tell them.

Excellent every time they come out

I used them about three times. Overall they were pretty good. There was just one person that came out that wasn't that professional, but he did the work fine. Everyone else I dealt with was fine. 

They would fix things and tell me what needed to be repaired. They were respectful and would give me the information that I needed. They were good about calling back right away and setting things up.

Not good. My appointment was scheduled for 12-5pm on Saturday November 12. The company didn't show up and didn't call to say they weren't showing up. Instead, I waited for them at my home. On Monday, I expected a courtesy call apologizing and offering to reschedule my shut down ASAP. Not a peep from them. I called instead and left a message for them, but I still didn't hear back. On Thursday I called them again and was told sorry and the soonest they could come would be Wednesday before Thanksgiving. I've used this company for irrigation service since I moved into this house, but I won't be using them again. This is the worst service experience I've had in a long time.

After reading the reviews and checking the BBB website, I decided not to request an estimate. Regardless the price, the risk of poor work and ongoing maintenance was not worth it. I'd rather pay a little more knowing I was going to get, at least, a good product and good customer service. Thanks for the reviews everyone.

Very poorly managed company, very poor customer service from service recovery and scheduling staff. The man who came initially appeared honest but new with the company, however the office appears to have no idea that further service was needed, and let our lawn go dry due to their negligence, and lack of care. phone lines are busy at times for 40 minutes

I used Water-Tech Irrigation for this service in the past.  They would send one technician to the house to start the system then check, repair and inspect the back-flow.  Water-Tech was bought out by Precision Irrigation.  I takes three of there technicians to do this job.  One person to start the system.  (A very simple job I usually do myself.)  One person to repair a leak the first person noticed and another person to inspect the back-flow.  A one hour job now takes three people and one month to get done.  This is stupid.  I don't care how professional the company is.  It takes too many people too long of a time to do one simple job.  After my service agreement ends with this company in the fall I will be looking for a more efficient provider.  It appears this is a method for Precision Irrigation to rack-up additional charges.

They couldn't even find the leaks when I showed then where the leaks where.  Part of the time they charged me the technician is sitting in the van smoking cigarettes.  Then he didn't really do anything.  Second person came and couldn't find the issue.  I found it in 5 minutes myself the very next day.  Thrid person fixed issue.  They had nerve to charge me for the second person coming out and spending and hour and doing nothing!  I will take my business elsewhere.

Tech did a lousy job as sprinklers are not watering where they should.

Work done efficiently.  I had a scheduling issue, but it was my error and therefore I can't really blame Precision.  The actual service was done quickly and professionally. 

The system is fine but it's getting the system up and running every year and getting the coverage that is the issue with them. We had to have them come out multiple times to get the sprinklers just right and although they usually take care of it, I will get billed like they billed me for a service call.

Pre-paid for opening and closing (had to pay before  3/1).  Called to schedule in late April.  Couldn't get me scheduled until 6/1.  Tech came out said we needed a new backflow devise.  We said fix it.  They sent someone else out who said we needed a new backflow devise.  We said fix it.  Despite repeated phone calls (4 at this time), they have not scheduled the service.  So I paid in February.  It's now the end of June and we don't have our system operational. 

They are great.  They were on time.  They also send us coupons.

Their price was competitive, they worked quickly, and they did a great job on a tight schedule.  However, they inadvertently cut a pool line which caused my neighbor's yard to flood, and there was no reimbursement for this.  I was out of town, and they didn't call to inform me about the issue either.

Am at the end of my rope with this company and will not renew my contract after this year.  Scheduling is terrible.  (See other reviews as well)   One promise Precision makes when soliciting a service contract is priority scheduling.  Unfortunately, they are always booked, do not have the properly qualified individual available, and/or refuse to narrow a timing window to less than 4 or 5 hours.  The nonchalance of the individuals answering calls at the office is truly unbelievable and the willingness to work with a customer's schedule is even worse.  Also, not a 1st time issue.  The description above has occurred numerous times.  Additionally, in the Spring of 2011, a backflow inspection was promised.  After 3 letters from the City threatening to turn my water off, Precision finally sent in the certification by the end of the summer.  Completely unacceptable.  For a company that is not the least expensive out there, the service is terrible.  I will be looking for a new company to work with in the future.

A headache to schedule.  Told us 12noon to 5PM.  Cancelled at 5:30 when did not show up.  Repaired sprinker problem (bad valve) after two tries.  Problem misdiagnosed first time.  First person unprofessional; second was very good - hit or miss.

I had used Precision land maintenance for 3 prior years.  In all cases I called each year to have 10 yards of mulch delivered and spread in my flower bed.  It was always done in March or early April before the flowers started to grow. 
Since I had been out of work for over 9 months and did not plan on mulching my flow bed this year.  Imagine my surprise when I came home and I find my flower bed mulched and a $550.00 bill in my front door. 
I called them for 3 days before getting a response to find out what was going on.  Finally I emailed them and they responded.  I told them since I did not order the mulch I would only pay 1/2 the amount for the cost of the mulch.  They said it was on the prior years invoices that they "return each year for the convenience of their customers" unless you call them to stop it.  I looked at the prior year invoice an it was on there in regular font type.    My son is an attorney and he said an invoice is NOT a contract and they should have at least called.  He said do not pay it.  Others said to have them come back and pick it up. I am not that way.  The mulch is nice and it is a quality product.  However, I will never use PRECISION LAND MANTENANCE again.  The long of the short of the outcome was I pay the $550 spread over 3 months.  
I told them to take me off the "convenience package" and do not come back.
It amazes me how businesses are so stupid.  I was a long term customer (5 years irrigation 4 years land maint), spending over $750 yearly.  For $275.00 over my offer to pay for mulch materials, they have lost me forever.   They lose my landscape business.  I also have an irrigation system that I had a contract on for startup and shutdown.  That was about $250/yr.   They lost my irrigation business.
My opinion is this is a bad business practice and they should call before doing service.  Bye Bye Precision Landscape an all it's associated companies.  

We do like them. They are fairly well organized in terms of getting the services to us. They are pretty knowledgeable and respond to any questions. The workers who come out are good and we haven't had any problems.

I have dealt with contractors for over 20years and my parents owned a construction business for 40 years. In my expereince, this is one of the most unprofessional companies I have dealt with

They were very good. They showed up on time. They did what they needed to do. They used a licensed plumber. They were very conscientious in returning calls for all the little problems we had. There were a couple of leaks, a broken head, and some of the stuff that wasn't right. They came out in a timely fashion and made all the corrections needed. They came out for the winter shutdown, did an inspection, and identified some other problems that they are going to be fixing in the summer when they start it up. They took notes to make sure that they are aware of everything for next spring that needs to be done. They were very responsive.

They give excellent service and always do a great job!