Mid-West Floor Company Inc

It went very well.

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I would recommend them. I don’t want to say that they would be the cheapest I could possibly find. I’d rather spend the extra hundred dollars to get it done right.

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I've used Midwest in the past. That is why I chose them for this large job. I requested the same salesperson who had been helpful on an earlier and fairly small job. After a visit to our home, we were presented with detailed drawings showing placement of the seams, saw how the layout made most efficient use of the material and were able to define some specific details relating to a portion of the stairway where the carpet would be bound as a runner.

As in the previous installation, the salesperson was on site at the start of the job. It is obvious that they have a stake in the outcome. The rooms had been recently painted and the crew was extremely careful not damage trim or walls. They were equally careful moving the heavy furniture during the process. My biggest concern had been the difficulty of the staircase and Mid-West had an installer who did a perfect job with the onsite binding. The crew was efficient, polite and professional. They cleaned up at the end of each of the three days of installation. I didn't bid this job out. I had a reasonable idea of price before hand, and we were able to take advantage of a promotion. Overall the job was perfect.

Very professional company. The crew did excellent work and left area very clean.

They did very fine work. They were very good. We have used them before. We had good service with them. They were prompt and refined. I would use them again.

Excellent

Mid-West Floor Company Inc was wonderful. Mary was wonderful. She went above and beyond. They were extremely professional, neat and they did a great job. My experience with them was excellent. You have to get Mary. She was the sale person. She did everything. She was on the site, on the job. She was really good. She is the only Mary in there. I would rate them straight 'A's, 'A's for everything.

My experience with Mid-West Floor Company Inc. went very well.

Salesman Steve came to our house and inspected the basement area where the floor would be installed. Area was approximately 900 sq. ft. and had been cleared of all furniture (except for a couch, a desk, and a computer table). All prior flooring had been removed, so that concrete floor where new floating vinyl tile would be installed was exposed. Steve measured the area and said that some floor prep would be needed and that the proposal includes an allowance for the floor prep. Received a proposal for about $6,000, which Steve said included 3 hours of prep time and estimated materials. We placed the order for the job and paid 50% up front.
Mid-West called to say materials were in and we scheduled the delivery and installation. Delivery was scheduled for the first delivery of the day at 8:00 in the morning. On day of delivery, no one had arrived by 8:30, so I called Mid-West and spoke to Brian in Customer Service. He said the truck had arrived and that no one was home, that driver had called and texted the contact number on the order (my cell phone number), and that there was no answer or reply. I told Brian that I had been home all morning (I had) and that I had received no call or text on my cell phone. Brian said the driver would need to reschedule for later in the day. I told Brian that was not acceptable that the delivery needed to happen as soon as possible (now). Brian said he would call the driver and see what he could do. Brian called back and said truck would arrive in about 10 minutes, which it did. We determined that the problem was that the driver had gone to the wrong address and had called and texted the wrong cell phone number.
Two installers arrived on time the next work day. Steve the salesman also showed up. Installers told Steve they needed more materials and floor prep time than he had estimated. The proposal included a clause saying I was responsible for extra time and materials not included in the proposal. Steve asked if it was ok if there was some extra prep time and materials. I agreed, since materials had been delivered and paid for (I assume that the 50% down payment covered the cost of the flooring materials) it seemed I had little choice. Floor installation took 3 days instead of the 2 days in the proposal.
I received the bill 2 days after the work was completed. The invoice included an additional charge of $1,600 over the proposal for extra labor and materials. I contacted Steve, the salesman about 5 days after I received the bill. He told me that there was nothing he could do, that there was no way he could tell how much prep time and materials would be needed, and that
the proposal said I was responsible for extra labor and materials. I told him that billing for more than 25% over the proposal was not acceptable. Steve said he could check with his boss. I said he should do that. His boss, Brian, called me back within 5 minutes.
Brian asked me what the problem was. I asked Brian if he had discussed my bill with Steve. Brian said yes. I told Brian that I was not happy with the extra charge on the bill. I said that I understood I was responsible for extra prep time and materials, but that if Steve misses estimates by more than 25%, then he is in the wrong line if work. Brian said Steve was one of his best salesmen, and that there was no way that he could know the condition of the concrete floor and the prep time required. I told Brian that the entire concrete floor was exposed for Steve's inspection when he bid the job, that the installers knew immediately that additional time and materials would be needed, and that Steve could have brought in an installer to look at the job before he bid it to help determine prep time and materials. Brian said he could take $300 off the bill. I told Brian, that was not acceptable and he should talk to someone else that could do better. Brian told me he was the owner and that $300 was the best he could do.
I told Brian that since the original bill included 3 hours of prep time (this according to Steve) that I would pay for an additional 3 hours and the billed price of $530 for the materials (which I assume is the retail price). Brian said he did not find that acceptable that his final offer was to take $500 of the bill. I told Brian to send me the adjusted invoice and that I would consider it.
We have used Mid-West in the past and found them to be reputable and to do good work. I have worked in the residential construction industry. The labor rate charged for extra work ($90/hr.) is generous to Mid-West. This bid certainly seems deceptive to me.
If the proposed amount had been as high as the actual amount charged, I would have had to reconsider doing the work. In my opinion, the amount charged should not have been more than 10% over the proposed amount.

Al, was the installer and did a phenomenal job! Al showed up early and stayed late, to expedite the duration of the project. He installed a new underfloor, before covering it with vinyl and fixed squeaks in the floor. The clean up, was unbelievably immaculate. I was quite pleased with the service, from start to finish.

The install went great and the guys did a good job. The buying process is somewhat painful, as the salesman just told me what he thought I wanted to hear, which was not at all helpful, about my carpeting options. I also heard him on the phone talking about making his quota for the month. Made me feel less than confident in his advice. Also, they are pretty expensive. I was not an Angie's List member when the work was done. Next time, I'll look elsewhere.

Knowledgeable staff. Installation was fast and professional. I had one small issue later which was fixed promptly and permanently. Carpeting price was regularly higher than other suppliers for the same patterns but not by very much. I was very happy with the outcome of the entire job.Mid-West seems to stand by their work.

Mid- West is great! What a fantastic job they did! They are always professional, courteous and VERY neat. The entire job was completed in two days, as they had said it would be. They moved furniture (included in the price), which is a big differentiator. The quality of the materials they use is first rate and they do little things that other companies will NOT do that make a BIG difference. For instance, on this job we asked them to also remove squeaks in the floor, which they did on a time and materials basis, no issues or problems, they were happy to do the work.
The workmen are clean and neat, both in appearance and during the work install. The reliability and trust factor is huge when someone is coming into your home and Mid-West always makes me feel right at ease. Their workmen show up on time and leave without a mess.
This is the second job we've had them do for us. A few years ago we had them install laminate on our first floor and again they were great.

They were very professional and provided good services.

It was a pretty sizable bill. They are a local company. Their installers are employees and not subcontractors. The employees did a good job. Since we really didn't compare the prices, I don't have any criteria for judging that, but the price was acceptable.

They are a very good company. They do very good work. I am very happy with them. They are very prompt. They are very professional.

They did a great job. I would recommend them.

When we initially bought our carpet, we were very impressed with the sales person. He was very informative as we had never bought carpet before. The selection is incredible, almost overwhelming and one certainly needs help. We love our carpet, it has been almost a year since installed and seems to be holding up very well. It is exactly what we wanted. My criticism lies in the service after the carpet was bought. We worked with the same salesperson through the entire process. After our initial visit, he came across as a little impatient and somewhat condescending. Because my husband and I are not particularly demanding customers, I thought this was unnecessary. I also quite surprised by his behavior because we had mentioned to him we were remodeling our entire 3200 sq. ft. home. The carpet was the first of a lot of flooring to be replaced. He did nit seem to interested in future business. I marked yes on whether I would shop there again despite this because I know everyone has bad days, and there selection is really outstanding. The installers also give me pause on using this company again. They did a good job overall in putting the carpet in. They did leave several bags of scraps and garbage behind (an inconvenience because we were not yet living in the house and did not have trash service). They were also not overly friendly and took a lot of breaks. I realize carpet-laying is very hard work, but even so the number of breaks seemed excessive to me. We have had a lot of people working on our house since, from installing wood floors to putting up a new roof. None of the crews have taken anywhere near as many breaks.

They were terrific. David was the estimator. He worked with us on getting some very nice carpeting in national sale. He was very good. We were able to get a great brand of carpeting that we wouldn't have otherwise been able to fit in the budget. He worked it out in a national sale when there was a promotional thing and got significant discounts on the materials. We did bid out quite a bit. We did quite a bit of work on bidding and pricing. The insurance gave us an allowance to work with and we pretty much made it fit but we added a little extra in it. We pretty much made it fit though. I'm convinced that they did absolutely the best they could. They worked their numbers and sharpened their pencils and came up with what I thought was a very fair number. They didn't try to sell me anything. They were very straight forward. Their installers were top notch to work with. We didn't need to get into anything to figure out if they were expensive or not. In fact they are a union shop. They are bonded and insured all over the place but regardless, if you look at the quality of work, it's just beautiful. They did fabulous work. I would not hesitate to go with them again especially since they are three miles from my house. They are close by. It was a very satisfying experience. We will use their services again in the future.