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About us
Retail store offering the absolute finest in residential play equipment., Rainbow Pay Systems, Goalsetter and Goarilla basketball goals the revolutionary Springfree Trampoline and All Ball Pro sport trainers.. Huge 12,000 square foot indoor showroom for our customers to come in and give the equipment a test play. We have 17 play sets, 9 basketball goals and 3 Springfree Trampolines on display. We also offer a "Pay-to-Play" in our showroom.
Business highlights
34 years of experience
Services we offer
We offer installation on everything we sell and the installation is in house, we do not use sub-contractors. We also offer free yard inspections for determining if there is any grade or space issues for our play sets. We do offer a moving / tear down service for everything we sell to our original customers
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.39 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 78% | ||
| 0% | ||
| 11% | ||
| 0% | ||
| 11% |
Showing 1-9 of 9 reviews
Laura W.
May 2013
Since our daughter turned 5, we visited DreamPlay last year and walked through their showroom. The showroom is great - there are swingset displays, basketball hoop displays and trampoline displays. Kids are welcome to try out the equipment which helps parent in deciding which features or swingset the kids like. We knew nothing about swingsets but we knew we wanted a good quality swingset. At first, we had a bit of sticker shock regarding prices of good quality swingsets.
We didn't purchase at that time, but, after researching other brands and other manufacturers, this year, we decided to purchase a good quality set. After two more trips to the showroom, we purchased our Childlife set. They were very helpful and very patient in answering all of our questions. Since we bought a set on sale, we actually received free install. (I had read that putting a set together (any manufacturer) could take two men many hours and several weekends to put together. We decided even if we had to pay for installation - it was worth it. And we were correct! ) In our case, it was a bonus we got free install since we purchased a set on sale. But, I would suggest to anyone to pay to have the set installed if you can afford it. The installation guys were wonderful too. I wanted it put together by professionals to ensure the set was level and safe for our daughter and the neighbor children to play on. My husband is very good at putting things together but it saved a lot of time to have them install it. They were done in about 3 hours.
Overall - great experience. The folks that run this company are very patient and helpful. And I know we have a great quality set that will last a long time. I do believe after my daughter is done with using it - it will have a resale value as well. Installation guys they use are great too. The sets are more expensive compared to what you see at Lowes etc but Dreamfields sets are much better quality and you get better service!
We didn't purchase at that time, but, after researching other brands and other manufacturers, this year, we decided to purchase a good quality set. After two more trips to the showroom, we purchased our Childlife set. They were very helpful and very patient in answering all of our questions. Since we bought a set on sale, we actually received free install. (I had read that putting a set together (any manufacturer) could take two men many hours and several weekends to put together. We decided even if we had to pay for installation - it was worth it. And we were correct! ) In our case, it was a bonus we got free install since we purchased a set on sale. But, I would suggest to anyone to pay to have the set installed if you can afford it. The installation guys were wonderful too. I wanted it put together by professionals to ensure the set was level and safe for our daughter and the neighbor children to play on. My husband is very good at putting things together but it saved a lot of time to have them install it. They were done in about 3 hours.
Overall - great experience. The folks that run this company are very patient and helpful. And I know we have a great quality set that will last a long time. I do believe after my daughter is done with using it - it will have a resale value as well. Installation guys they use are great too. The sets are more expensive compared to what you see at Lowes etc but Dreamfields sets are much better quality and you get better service!
Kelly L.
Aug 2012
They were very professional. They did a good job and we were happy with all aspects of the job.
Mark S.
Jul 2012
You can go there, and pay $5 to play for the day, but they're trying to sell you the equipment. They have a big warehouse with all of this playground equipment. They came and installed ours.
Pierson G.
Jul 2012
It was not our best experience. The sales part of it was great of course because they are selling you something in your store. Unfortunately there were 4 major bolts or screws that missing that they just didn't put in and things were loose. In my mind, that's a huge liability if my kids got on there and fell. I called and said those things were missing and the guy did not apologize or act like it was a big deal so I did call back and spoke to his manager and complained. I never really felt like the customer service was very good. I kind of feel like once they sold it to us the great customer service stopped there. Once they came out and fixed those things the kids loved it. They kind of made me feel like a crazy mom for calling about it
Response from DREAM PLAY RECREATION
"We want and value all our customers to call with any concerns they may have after our installations. We will respond as quickly as possible to any concern. In this case the sevice was completed 5 days after the call was recieved and yes there were a couple of lag screws not tightened down upon the origianl install. These lags did not pose any structual threat or compromise the playset, but they should not have been overlooked at install. The installers are my employess, not contractors, and I take great pride in thier professionlism and thoroughness., but sometime mistakes are made. I feel we reponded quickly to correct those mistakes. I do apologize to the member for any impression given, when she called with her concerns, that we did not care about her concerns. That part of this situation should have been handled better,"
Jason H.
Apr 2012
We bought a play structure from them a few years ago and they had another name then. They were just very quick and prompt. They were very professional and it gets done when they say it would be. We didn't do price comparison and we were expecting to pay that much.
Stephanie W.
Jun 2009
We went into the showroom and spent about two hours shopping around and talking about options. We looked at the different installation opportunities. They chatted with us a bit and were very available to help us make a decision. We weren't quite ready to make a decision that day. We called back and ordered it over the phone. They left the impression that it would take a bit less time than it did, but it wasn't a big deal.
CAROLINA R.
Aug 2008
When did the installation they broke some pieces. I reported it and I had to go to the office and ask for the manager after almost three months for them to take care of the play set.
Response from DREAM PLAY RECREATION
"This is one of the many reasons why we now do all of our installations in house. The contractor used did not report the broken pieces to us at the time of installation. Customer contacted us 1 month after install to report the problem. Sent contractor back out to review the set and let us know what parts were bad. After 2 more weeks later contractor reported back and parts were ordered. When parts came in the contractor was notified that the repairs needed to be done. Again the contractor delayed over a month. This was completely our fault for not being more forcefull with the contractor. We cannot make his schedule, but we could have pushed harder. I'm sorry for the delays and hardship put upon the member. The contractor used was fired, although he is still working in the industry. Now that we have gone to all in house installations, this kind non-follow thru simply does not happen and our customers have been very happy with our crews and responses"
DANA M.
Oct 2006
Salesman was nice and not pushy. Installation went smoothly. Area was marked where basket-goal would go and utility companies were notified before they installed the goal.
MIKE C.
Nov 2004
THE EMPLOYEE WAS VERY HELPFUL. HE WAS NOT PUSHY AT ALL. THE INSTALLER WAS POLITE AND FRIENDLY. THE KIDS LOVE THE NEW PLAYGROUND.
Licensing
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FAQ
DREAM PLAY RECREATION is currently rated 4.3 overall out of 5.
DREAM PLAY RECREATION accepts the following forms of payment: CreditCard
Yes, DREAM PLAY RECREATION offers free project estimates.
No, DREAM PLAY RECREATION does not offer eco-friendly accreditations.
No, DREAM PLAY RECREATION does not offer a senior discount.
No, DREAM PLAY RECREATION does not offer emergency services.
No, DREAM PLAY RECREATION does not offer warranties.