CHN INSPECTIONS LLC

Excellent. Charles is very knowledgeable and very thorough. I really appreciated his insights and thoroughness.

Charles did a good job except for one issue that led me to give him an overall grade of C.  It would have been an F, had it not been for the manner in which he handled it, which was very professional.

Specifically, while he provided a detailed and comprehensive report, he missed one important issue that ended-up costing us about $2+k.  Specifically, the house basement had suffered some water damage and while the wall through which the leak had occurred had been fixed and water-proofed, the water had also damaged some of the joists underneath the kitchen floor, which had in turn resulted in settling of the kitchen floor on one side because the part of the joists resting on the supporting wall were rotten.

This issue was picked up immediately by two of the contractors we were getting bids from to redo the kitchen, and who stated that they would not be able to start on the job until this structural problem had been corrected.

Charles offered to stop by the house to check the issue after we had the basement ceiling opened up to check the damage.  His view after looking at the problems was that this was the type of issue that were to be expected in older houses (the house was built around 1920), and was more a cosmetic issue than a structural one.  However, given that the problem prevented the renovation of our kitchen and required some structural fixes to replace the rotten part of the joists and ensure that the new kitchen floor would remain level, I felt that this was more than a cosmetic issue and that at the very least we would have wanted to be made aware of this issue in the home inspection report.

To Charles' credit, when I expressed my unhappiness at not having been notified through the report of what I considered to be a major problem (after all, it ended-up costing us over $2k), he offered to refund us the $800 of the inspection.  I appreciated this even if it did not cover the cost of the fix.  

So, my rating of C is primarily for not catching what I felt was an important issue as part of the inspection he did.  Except for that arguably important item, he was professional and thorough.

Charles was very professional, on time, communicated great. Everything was explained and all questions were answered. I've even had a couple follow up questions since the inspection and Charles has been very prompt in replying.

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Charles did a very thorough inspection of the house, from roof to basement, and made it a point to discuss all issues he found so they could be addressed. He was very professional as was the follow up documentation he sent out later that same day. He arrived on time (actually a little early). I felt confident that he did a very good job and made good recommendations on what needed to be addressed. I would recommend his services to anyone looking for a good, thorough Home Inspection.

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He did a very thorough job for us and provided us with a very thorough report. He was also right on time for our appointment.

Charles was FANTASTIC.  Enough said.

Arrived early, explalned everything very clearly , PLUS said we could call later and ask anything we wanted!  Super nice AND efficient! Very pleased with his service!

Charles Nance was easy to reach and scheduled a convenient time to inspect my new home.  He showed up on time.  He arranged for a temite inspector to be on site while he was there so I didn't have arrange another time to be there.  He explained his role, his obligations to me as his client, and exactly what he would be doing while there.  He completed his inspection, reviewed several items with me and promised to have his written report emailed to me by the end of the day.  I received his report within one hour!  He was courteous and professional at all times.  His report was timely and thorough.  I would recommend Charles Nance to my friends and family.

Very pleased with the service.

This was some time ago, I do not remember the exact price but remember that it was reasonable. His report was very helpful to us.

He was professional and courteous. He showed up early. He gave me all scenarios possible. I would recommend him to any and everyone.

Mr. Nance shared the evaluation of my home and tips for how to fix minor things and how to save money on other projects needing attention. He computerized all findings, as he worked. He reviewed the process and findings with me on site and e-mailed me a full, detailed report via e-mail, within a couple hours of leaving my house. The report was coded by home fixes a handy man could do vs more serious issues necessitating a specialist. He gave me his phone number and e-mail address, in case I had any questions. The day after the inspection, I e-mailed him to ask a product question and his reply was prompt and informative. He is a fabulous resource and has a wealth of knowledge, involving home inspection and issues. I highly recommend CHN Inspections, LLC.

Mr. Nance arrived at the house early and was completely set up for our appointment. He was courteous and explained everything he was going to do. He worked very systematically. Each time he would complete an area he would explain in detail what he had discovered and would record it on the computer. He was patient and would answer any questions and address any concerns. We couldn't have been more pleased with the top quality job that was performed. You definitely get what you pay for when you hire Mr. Nance. The final report arrived by email the same afternoon. It was very detailed and will help us with the house maintenance for many years to come. The selling agent paid Mr. Nance the ultimate compliment when she shared with him that she had been through hundreds of inspections and his work was top quality. She really appreciated his level of expertise and customer relations. Let the reviews speak for themselves. Why hire someone who is less expensive when you get what you pay for, and the information received is so valuable! We highly recommend Charles Nance!

Charles Nance is very knowledgeable and thorough. This is our 2nd move in the past 6 years and are once again pleased with his work. He is a true professional.

I contacted CHN because, after living in my newly renovated house for a couple years, I spotted things that were a little odd structurally and I wanted to make sure everything was alright.  The appointment setting process was very smooth, and the inspector arrived ontime.  He was very polite and professional.  He inspected 3 major areas of concern--1 in the basement, 1 for the back deck, and some intake vents in an attic space.  He gave me the information needed (everything was fine structurally) and provided helpful hints for keeping the 3rd floor living area, which had been converted from an attic, comfortable.  Would definitely contact him again in the future.

Inspector was very thorough and report was clear and concise. Very pleased with his work.

We were pleased with excellent quality of service, professionalism, responsiveness and helpfulness. We highly recommend CHN Inspections and plan to use the services in the future.

Mr. Nance arrived on time and explained in detail how he inspected homes and what we could expect. He was straightforward, and honest. It was so nice -- being first time home buyers -- not having to wonder what things we needed to be concerned about, and what things we could live with until we were ready to address them.
Throughout the inspection, Mr. Nance would stop to "check-in" with us and provide updates on red-flag items he had discovered, or to assure us that things looked alright. At the end of the inspection, he again reviewed with us what he found, some of his recommendations, and then re-iterated that there were a lot of things that were not discussed, but that would appear in the report. We appreciated the fact that he was mindful of time, making sure to bring to our attention the major issues, but not wasting our time with pointing out every single item he noticed was in need of repair or replacement. He insisted that we call with any questions, which we did have a few after reading through the very detailed and comprehensive report. The follow-up was just as informative and straightforward.
The turn-around time was quick - we got the report the same day the inspection was conducted. 

1. Although CHN Inspections was not the least expensive option (nor the most expensive) the following additional points made us feel good in our decision to hire them:
2. 1.) Mr. Nance is also a structural engineer, so we trusted his judgment.
3. 2.) When vendors in other fields found out we had hired CHN to do our inspection, they endorsed our decision, saying that Mr. Nance was "good" and "knows what he's doing."
4. 3.) Of all the inspectors we interviewed, Mr. Nance was the only one (shockingly) who pointed us to sources online to self-educate ourselves on the inspection process, AND the only one who ended the phone call by stating that he hoped to work with us and looked forward to the opportunity to work with us. That went a long way with us.

Mr. Nance arrived promptly at the agreed appointment time, thoroughly explained the process, and proceeded to inspect the property inside and out. Even our steep roof was not a problem for him to inspect! He would enter his report on each section of the house on his computer as it was inspected, but was more than willing to answer any questions I had along the way.  He offered numerous suggestions on minor maintenance issues, and his education as a structural engineer was a plus in answering some of our questions.  Mr. Nance is very knowledgable, helpful, and thorough with his inspection of a property. He submitted a complete written report by email that day with photos where necessary, and he is available for questions even after the report is submitted.  We would gladly use his inspection services again, and would recommend him to anyone buying or selling a home.

Mr. Charles Nance, who owns and operates CHN, told me that he studied structural engineering in college.  CHN's web site indicates that he is licensed by the state of Missouri as a professional engineer.    I asked him how he came to do home inspections.  He said that after traveling extensively as a senior manager of construction projects, he decided to pursue a different career that would keep him closer to home.  He then took courses (500 hours of study) to become a home inspector.    His web site indicates he is a member of the American Society of Home Inspectors.
On his arrival with his two sub-contractors precisely at the agreed upon time, 8:30 am on Monday, Mr. Nance directed his sub-contractors, and then proceeded to carry out the responsibilities for the home inspection.  So that he could complete the inspection that day, he had come by the house the prior Saturday to drop off the radon monitoring equipment. 
Periodically during the inspection, Mr. Nance stopped to explain the work that he had done, what he had found, and the implications, if
any.    In between times, I would ask him a question, and he would pause to respond fully to answer.   For example, I pointed out to him that my remote controls no longer opened the garage door.  He explained that the garage door remote controls may need to be re-programmed, and explained to me how that could be done.  He also volunteered to answer any other questions I might have later, even months or years later, regarding the house.
Throughout the inspection, Mr. Nance (who asked that I call him Charles) and his sub-contractors treated me and each other with respect.     For example, on two occasions, Mr. Nance and I were talking about a home inspection issue when one of the sub-contractors appeared.  Mr. Nance politely directed my attention to the sub-contractor, who would ask a question or give me the results of his work.
Throughout, Mr. Nance was articulate and informative.  (I learned quite a bit about maintaining the house.)     Within an hour of leaving my house, he had emailed the completed inspection report.
I was thoroughly satisfied with both the work that was performed, and my interactions with Mr. Nance and his two sub-contractors.  I would highly recommend using CHN Inspections.

Excellent. Charles was detailed and walked us through the process before he began. He answered all of our questions. He was on time and the inspection went within the time planned. We would definately use him again.

He was very quick to respond the first time I contacted him, and very helpful with advice prior to the inspection.  He and his subcontractors arrived on time.  He was very professional and has a detailed method of inspecting homes.  He was very responsive to questions we had on the morning of the inspection and made sure that all of our questions were answered.  The entire process took about 3.5 hrs for a 2800 sq ft home.  He uses a laptop to record his findings in a template and generate a report, so the report was ready the same afternoon.  The report is quite detailed, including pictures and general advice about aspects of home maintenance, as well as the specific findings.  I would definitely recommend him.

Mr. Nance was professional, punctual, and careful, and spent all the time I needed explaining what he would do, and once he had completed his inspection, what he had found and his recommendations.  I was completely satisfied with his services and would certainly call upon him in the future.