Berry Door & Window

Purchased 3 panel french doors for our house, was told it came with a sliding screen door. First off it took almost 6 months to get the doors in, they said they kept calling me for installation for a couple months...that did not happen, I received no call. When I got the doors they were beautiful, issue was it did not come with a sliding screen door as told and on my contract. The only option was a phantom screen door which they paid for. The second issue with the first install was the gap at the bottom of the door you could see right through to the outside, this took 3 times of them coming back. The doors were all chipped up, the glass had fog inside of them and they scratched my composite deck pretty bad leaving gouges in it. They reordered new glass that again took forever and once again they said they called me multiple times for installation which I never got. My salesperson said they would get back to me on what they are going to do about my deck once they talk to the owner ....nothing, has been over 6 months - guess they thought I would just go away. Never use this company please - lack of follow up and crappy quality work

I went with Berry Doors thinking that they were a quality company and especially since they didn't sub out. Spent almost $15,000. I was expecting custom doors and quality workmanship. . Not-so-much. I would never, ever, ever recommend Berry Doors and I'm sorry that I ever went with them. They cut through my ceramic kitchen tile without notifying me. I had them out 2 separate times to tell me "exactly" what they would need to do, the cost estimate and details. Nothing, nada about that. Then on the day of installation I "overheard" one worker saying to another that they had to "cut through" the tile and cut part of it off!!! At that point it was too late - mid installation. Even then I had to ask them "What the ****"???? Then after they wanted me to sign their statement of work and cutting through my ceramic kitchen tile was in large print highlighted in yellow, like they had notified me before. I was like NO WAY am I going to sign that. IF they had told me this when the should have, I wouldn't have gone with them. I would have gotten someone else. IF it HAD to be done, I would have hired a tile guy to do it right. Seriously ****** off at the entire experience and all they do is blame the customer. Horrible. H-O-R-R-I-B-L-E.

After quite a while of trying to get in touch with someone that could help me, we came to a favorable resolution that worked for both parties.

Actually a (-)minus rating would be more accurate for the company. I paid 8k for a Barn door and still Not finished (5month later! ) Workman ship is unprofessional, response of my calls zero (off course I’m in idiot because I paid 8k according to contract terms to Berry Doors & windows, I did my part per contact..., Berry doors and windows NOT!). My advice do not use this company, it’s a money trap if you still like to use them make sure you holding enough money back for the smallest complain. I learned my lesson. Thomas Mueller

The project was more expensive than expected, however, the quality was top notch. It took several weeks longer than predicted. All in all, we were extremely satisfied with the people and the product.

terrible product, service and warranty! very difficult after the sale!!!! it took two years and many conversations to address the factory flaws and then when we had a problem we had to pay for additional service to Berry Door as other contractors would not get involved very sloppy diffuicult to deal with the owner

We were a bit shocked with how much the door cost, but did shop around and got similar prices from other providers. Most importantly, the service was great and the quality of the door and its installation so far seem superb. We got exactly what we wanted.

Beautiful! Tech was very skilled and everything was perfect.

Everything went well

Great! So glad we went with Berry for our windows. They were just a bit more than other 'similar' windows . Well worth a small premium...you get what you pay for! One thing that's easy to forget is the 'finish work', these people are meticulous. The exterior was wrapped on all sides and all caulk work looked fantastic...attention to detail tells me a lot about the whole job. Installers were professional, very careful removing old windows and bringing in new ones. Obvious they they are pros. Clean up was very good. Sales rep was great, not high pressure. The windows are very well made and look great. Did my research, the windows are highly rated in the industry. Highly recommended.

The repairman was outstanding. He was extremely knowledgeable, and meticulous in his assessment and work. Since he was already there he looked and adjusted both doors and explained thoroughly what he was examining and tweaking to make them both work efficiently. These doors were installed in 2004 and this is first time we have had service. I purchased these doors, and openers from them. They weren't the cheapest, but obviously the sold me quality. I am very pleased with my service and it validates my decision about using Berry Door.

Great! We highly recommend this company!

The fact that they do not subcontract out work is a big selling point for me. The same workers installed my windows and the doors I have put in. They clean up and keep me in the loop with my orders. They take the time to explain what they are doing and why. They point out problems as they run into them and give honest recommendations of how to fix them. Maybe I could have bought cheaper windows from a big box store, but I think the price was fair for the service I have come to know from this company. They are honest, competitive, sell Made in the USA products (my windows were made in OH) and provide up front costs with no hidden agenda. Jerry (salesman) has sold me 2 front doors, 24 windows and a garage door over the 13 years I have lived in St. Louis. I just can't imagine going anyplace else as the workman ship and quality will be hard to match.

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Within minutes of posting my review. One of the new garage doors stopped working properly. It wouldn't close. I called Berry Door to report the problem. The first question I was asked was if I bought garage door openers with the new garage doors. We did not, since our existing ones were relatively new and in good service. The person who answered the phone said that I'd have to wait a day for them to come out. He then started stating rates for a service call and the cost of new garage door openers. I told him that it seemed odd that the problem happened less than 24 hours after the new garage doors were installed. He maintained his position that we would be charged for a service call, if the problem was not related to the recent installation. I then called Jerry and told him about the issue. He was at my house within 20 minutes. He resolved the issue with the garage door and said that the issue was related to the installation. Jerry was wonderful! Considering the treatment that I received from employee at the office/show room I won't use Berry Door in the future.

Very Professional.  Jerry provided the estimate and explained the type of door I ordered.  On 7/9, Kyle the installer, arrived on time.  He was very neat and cleaned up after the job.   He did a very nice job on the installation.   He explained the operation of the door, the locks and closer devices.  We are very happy with the door!

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We chose Barry over another because the window was better ( although a.bit more expensive) The four installers showed up on time on  the date I chose. They went to work on the jobs immediately, each man to his own job. I had the furniture out of the way inside and the shrubs outside as the contract said. They not only installed the windows but covered the entire window frame  to the house frame (vinyl &  brick) with aluminum be-fabricated by one of the men. The finished product was first rate. They finished all of the windows except for three unusually difficult, left for the following day. They took a half hour for lunch and no breaks ,although justly deserved.

. They actually did almost all of the molding and the caulking the following day. Two of the older men (30's and 40's) did the molding and caulking, One of them was a caulk perfectionist, which I appreciated.

   One slight error on their part, was a window that should have been ordered tempered, had not been. Had to be tempered, obviously, but had been overlooked. The others had to be tempered and were(i.e. over the tub). The salesman, who was extremely nice and professional all the way through, called a couple of days later and had it re-ordered.  When it came in, would  be installed.

   I was looking for disappointment some people had experienced, but had nothing but satisfaction and appreciation. They cleaning up after themselves, picked up after themselves, and left behind a class A job.     

I contacted Berry Door in June of 2013 to install three pre-hung interior doors.  Signed the contract on June 20th, at which time the sales associate told me they were very busy and to expect about a six week wait time.  Six weeks came and went and never heard from anyone.  I called the office and inquired about the install date, and they related that there would be another delay due to some ordering issues with the manufacturer, and said it would be about another six weeks!  Another six weeks passed and they scheduled the install.  A couple of guys show up with the doors and the trim is wrong.  They gave me the option of installing the doors with the wrong trim that morning, and then coming back later to replace the trim with the correct style---or waiting another 4 - 6 weeks to have them installed with the correct trim.  I opted for the later.  Finally, in late October the doors were installed.  The guys doing the install were very professional, worked quickly, and cleaned up their work area.  I was satisfied with the quality of the doors and the install.  However, these are your basic, 6-panel hollow-core doors that you find in nearly all new construction so you should expect a quality job, especially when the cost is nearly $1,200.
I am giving Berry Door a "D" for Responsiveness because at no time were they pro-active in handling the delays.  I had to call them every time they missed a dead-line to inquire about my order.  I am giving them an "F" for Punctuality for the extended delays.  It should not take 16 weeks to install 3 basic interior doors. 
I would also like to note that this was the second time I used Berry Door.  I purchased an exterior door from them in 2011, which after about a year the latch no longer worked and the door does not catch.  That door cost $1,661.

Went very well. They did a awesome job the door looks great. The service person that came out was very patient with me he pointed out the negative and positives of the types of doors I would want to install.