FLORI HEATING & COOLING & PLBG

Granted I know that no one really wants to work with Warranty Companies (which was why they were dispatched), BUT they strung me along for 6 days (plumbing issue preventing me from using my entire main bathroom) while the technician kept telling me it would be Saturday...then Monday...then he should hear something from the warranty people "later today". Of course no updates so I messaged and messaged (no response of course- only minimal responses to things like "remember I cannot take off work Th and fri so it will have to be fixed by Wed and would get a response like "ok") and left a voice mail that I would call the warranty company to let them know this company obviously is too busy. Come to find out the technician NEVER CALLED with a diagnosis!! 6 days!! So I call the company this am and the secretary said she would have the Supervisor look into it and get back to me and that they would try to get someone out this afternoon to fix the problem. Called at 4 pm today because no one of course contacted me. A different lady answered and told me to call my warranty people because the technician talked to them and they are going to transfer to another company. Wouldn't elaborate at all. So called my warranty company and they have no idea what they are talking about because they have never been contacted by Fliori. WTH??? NEVER NEVER AGAIN. If you are too busy then LET THE CUSTOMER KNOW!!!

We called and complained that the problem was not identified the first time and they refused to do anything. DO NOT USE THIS COMPANY.

I was grateful for the estimate evaluation. I was provided with options and prices that seemed logical and based on my best interests. I was even given advice on what to do to maintain my old unit should I decide to keep it. After I decided to get the unit from Flori, they gave me priority to install the unit. The installers were polite, professional and did an efficient job and knew what to do. They cleaned up the work space well. I am, so far, very pleased with the unit. They also filed the AmerenUE rebate for me promptly. All things considered, along with the fact that Flori and Don have been in business for years, I definitely recommend this company to anyone looking for AC / heating.

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The workmen were very caring and professional. They used their time well and were finished in less than 2 hours.