DESIGN AIRE INC

great well good

It was good. I don't have any problems.

Well, no problems with installation or follow up

They worked till yjey found the problem. The problem was not expected so it tood a while.

Kyle was our service technician and he was extremely helpful and professional. He performed services, explaining what was done and explaining the problem with our humidifier in a way I, (not an HVAC expert) could understand. He was extremely helpful and we will definitely use Design Aire going forward.

Seth was both responsive and professional. Made recommendations consistent with my wants/needs as well as budget. His installation team was friendly, knowledgeable and here again very professional. In addition Seth answered questions for my son in Chicago about his HVAC. I thought this was very considerate given he does not do business there. These are good folks with whom to do business.

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Most informative and responsiveness. Everything was great.

Most informative and responsiveness.

The day of the install, Joe and Tyler arrived, right on time. These guys made this a wonderful experience. They were professional, personable, and responsive; the type of employees that are the cornerstone of a great business. They put down drop cloth to protect my carpet, worked diligently to complete the install, answered any questions I had along the way, and cleaned up thoroughly when they were finished. After the install, they guided me through the new equipment, showing me how to utilize its different features. They took care of all of the paperwork, registering my equipment, and submitting my Ameren rebate. They even let me know about an additional rebate for my thermostat, that I was unaware of. Overall, my experience with Design Aire was second to none. I would recommend that anyone looking to have any HVAC work done, give them a call to have them bid on the project.

Quickly and professionally

I've used them for forty years.

Installers arrived promptly, were very professional, answered all our questions, and completed the entire job in the stated amount of time. I would absolutely hire them again. I strongly recommend them.

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They did a good job. The workers were good.

The technician arrived on time. He, as always was very through in his inspection and cleaning of the unit. The technicians have always been extremely honest in their evaluation of both heating and cooling systems. It is very satisfying to feel that you are dealing with a company that can be trusted.

Based on a recent inspection that showed two costly furnace components nearing failure, we followed up with sales person Jim Goldkamp who had helped us with our 5/15 air conditioner replacement. Jim guided us through the furnace selection and recommended we keep our existing humidifier and air filter, but replace the thermostat. We didn't go out for bids but felt the price for quality Trane equipment and installation was reasonable. Installers, Joe and Cory, arrived at the promised time, covered the basement stairs with canvas and worked efficiently completing the installation in 3.5 hours. As "extras", they worked to increase the airflow to one room, they rerouted the air flow to the humidifier and successfully mounted the new thermostat in an area of the wall that had many holes. Joe and Cory were pleasant to work with; they explained the setting of the thermostat, snd they did a thorough clean up and haul away.

The installers who came were fantastic (I believe their names were Jake and John, but I could have that wrong, sorry guys). They arrived on time, were very friendly, answered a number of questions I had, and it was obvious that they had the experience to work smoothly and effectively as a team (one worked on the A/C unit outside while the other did the inside stuff). One of the questions I asked was how long they'd each been in the industry, how long they'd worked for Design Aire, and did they feel it was a good company to work with. They were both very complimentary of the company's ownership and the fact that the company treats them well---to me that's a great sign of a good company that will be able to retain excellent employees for the long term. I was particularly impressed with the skill the men used on building a sheet metal adapter from the new furnace (which was smaller than the old beast) to the venting system. They didn't encounter and unique problems on our job, but I felt confident that if they had, they would have been able to overcome any issues easily. They cleaned up everything wonderfully afterwards. Here's the best part: The county inspector came several days later to approve everything. He had previously been a 30-year professional in the HVAC industry. He raved about what a great job the installers had done, and how the equipment was a perfect match for the size of our home, and how much he respected the Trane equipment we got as one of the two best in the industry. So we were thrilled with that kind of independent confirmation that we had made a good decision. I'm sure you can tell how thrilled my wife and I are with our entire interactions with Design Aire, Jim Goldkamp, and their installation team. We highly recommend them!

Excellent. They were very prompt although it was very cold outside and they had many calls to make and I called them at the last minute. They replace two sensors in the furnace is working great.

My experience with Design Aire was great, from the initial consultation to the installation! The salesman didn't spend 2 hours in my house like some other company, only to give me an inflated price. He assessed my needs and quoted me a great price within 24 hours. The installers were very professional and I'm loving my new furnace. Great experience all around!

For one reason or another the furnace heating did not work. It seemed to work well at the time, but the action they performed didn’t really resolve the issue, because it happened again this year. Gave me the information on how to fix it. We are in a relatively new housing development & Design Aire installed most of the heating and air conditioning in the development. I think that is fairly helpful, considering the background on them.

They're outstanding.

We're still using them 19 years later. Their pricing is competitive.

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