Ceiling Center,inc

DOUG HELFRICH WAS THE SALES REP WHO CAME TO THE HOUSE TO SEE, MEASURE, AND PROVIDE THE QUOTE. HE WAS ON TIME, AND WELL INFORMED ON THE VARIOUS CEILING PRODUCTS. HE EVEN BROUGHT VARIOUS SAMPLES. I WAS IMPRESSED WITH, STEVE, THE INSTALLER. HE ARRIVED PROMPTLY AT 7AM, AND BEGAN SETTING UP HIS SCAFFOLDING, AND TOOLS. HE HAD TO WAIT UNTIL 8AM FOR THE PLANKS TO BE DELIVERED. HE WORKED DILIGENTLY UNTIL THE CEILING WAS FINISHED MINUS THE TRIM. THE SALES REP FAILED TO PICK IT UP. SO A 1 DAY JOB TURNED INTO 2 DAYS. STEVE WAS VERY NEAT, AND PICKED UP EVERYTHING WHEN FINISHED, AND HE TOOK CARE TO COVER ALL FURNITURE BEFORE PROCEEDING. HE DID AN EXCELLENT JOB! (I WAS TOLD ABOUT THE DELAY. COMPANY IS FAMILY OWNED-A FAMILY MEMBER WAS GIVING BIRTH-ALL FAMILY WAS AT HOSPITAL-JOBS GOT DELAYED.) SHOULD THIS HAPPEN? CUSTOMER'S TIME IS VALUABLE, AND SHOULD NOT THE CUSTOMER COME FIRST?