Aire Serv Of Branson

"Thank you, We try our very best to make leave the home in better condition than when we arrived. If you need anything or have any question please don't hesitate to call."

"[Member Name Removed] thank you for your review, sometimes it can be hard to locate intermittent problems. Sometimes when circuit boards are reset they will work fine for a while longer. The technician that came out to your home has over 8 years in the hvac industry. Sometimes it can make even a seasoned technician scratch their heads. If you need us please give us a call."

"Sir, I apologize that you feel that you have been done wrong. We strive to give the best service possible and have several system in place to make sure we can to so. We do Book Pricing, and all prices for service are given to you up front before we do any work. This protects our customers and lets them know the total before we ever start a project. For example, we charged you 129.00 for the first residents(1110 [Member Information Removed]) and it took 3.5 hour to complete. Our hourly rate is set at 75.00 per hour plus trip charge. If we charged you an hourly rate , this job would have been 262.50 but since it was book pricing you were only charged 129.00 We had to return a second time because we could not check the heat in the home because it was so hot on the original visit. The thermostat did not go up high enough for it to kick on. The technician did a complete check on the system, by bypassing the thermostat but the problem was on the thermostat wire side of things. And as you noted above we did not charge for the return visit. (As a side note, If someone had not tried to fix the system before we arrived and removed a lot of the wires the job would have only taken about 1.5 hours to do) Also my records do not show an 80.00 charge on this residents for this residents. I don't believe that you were charged for that visit and my technician noted that you opted to replace the drain line yourself. If my records aren't correct please let me know. Again on the second residents(1116 [Member Information Removed]) we do book pricing and the pricing every time. We did have to return with the supplies to the job that you authorized, unfortunately our vans are only so big and we have to pick and choose the supplies that we carry. The price to run up to 20 foot of thermostat wire is 221.36 which is what you were charged. That is 40.00 more than your original estimate. (instead of 180.00 to replace your T-Stat you were charged 221.36 to replace your thermostat wire) You were never charged for a thermostat. After listening to the recorded call I found that we refunded 159.00 to your account, the day you called us with these questions about your bill. That was on 9/6/2016. I know it takes 7-10 days for the Credit Card company to refund sometimes but you should have received it by now. I think this should answer any questions that you have. If not please feel free to contact me directly."

"Mr [Member Name Removed], Thank you so much for being a great customer of ours. The coupon that was offered was not able to be used with any other offers, The special we were running at the time actually saved you about $250.00 more than the Angies List coupon. We try to give our customers the very best deal but we cannot combine multiple offers. Unfortunately we do not have a place in our computer program to describe the discounts being give. I did double check and you did receive your 5% off for Veterans Discount and also 5% off for your Senior discount as well. I am sorry for the confusion, we were told to set all appointments and send all correspondence via email due to you not being able to hear well over the phone. Unfortunately the email address had an O in it that got transposed as a 0. This was the major source of the delay. Again thank you for your patients and if you need anything please let us know."

"We are glad you had such a great experience with our company. If you need us please call anytime."

"Thank You very much for your kind words, we strive to give our customers the very best service possible. If you need anything or have any questions about your system please don't hesitate to call."

"Thank You so much for allowing us to serve you. If you have any questions or need anything else please know that we are here for you."

"Thank you for your kinds review. Hope we helped make your weekend more pleasant."