Your Best Cleaning LLC

I just bought my first house and needed it cleaned before move in. I did a walk thru and explained that I wanted everything cleaned, floors, appliances, baseboards, fans, closets, bathrooms, kitchen including all cabinets and all windows. Also said the previous owner had animals and I wanted to make sure leftover pet hair was removed. It took about 2 and a half hours and they said they were done. Unfortunately this is the first time I’ve used a cleaning service and I didn’t realize I needed to do a thorough walk thru to check the work, we just did a quick spot check, so that’s on me. When my sister and I were unpacking, we pretty much had to re-clean most areas before putting anything away. I don’t know if some of the areas were just dry wiped, but when we used a cleaning spray and paper towels, it came up dirty in areas they said were cleaned. And some areas hadn’t been cleaned at all like the top of the cabinets. It was really disappointing to have paid that money and then have to re-clean it myself. I saw the team cleaning, I know they did clean, it just wasn’t as thorough as it needed to be and I don’t think the cleaning supplies they used were very effective upon closer inspection. I definitely wasn’t expecting immaculate, but visible dirt and pet hair in multiple areas wasn’t expected either. I did ask them to take down all the window coverings at the last minute and they were great about it and did a good job with that. They were really nice and professional but need to pay more attention to detail. Also left sunglasses and a plug in for something, but wouldn’t respond when I asked them about it.