POWERHOUSE MOVING

Nope, no way. Never. Short version: They charged a 94-year-old man $400 more than the highest end of their quote and didn't even complete the job. Long version: At first, Tom, the owner was very nice on the phone and sounded accommodating. However, the movers were not, and they didn't complete the job. I realize that moving during COVID-19 is difficult, but it has been going on long enough that they should be able to predict some of the complications that come along with it. (Having to get temperature checks at the facility, only two people allowed inside.) I spoke with Tom about moving my uncle out of his one-bedroom apartment at John Knox Village into a one-bedroom home in an assisted living facility. We made a verbal agreement. He said it should take about five hours and be between $900 and $1,200. My uncle is a 94-year-old veteran of WWII and the Korean War on a fixed income. This was not affordable for him, but we had to get him moved. The deal was they would pack his home up, move him and unpack him. However, while I was checking him into the new assisted living facility, I got a call from Tom asking why I wasn't at the facility as I had said. I was there, just upstairs. He said his guys were done and I needed to go pay them. I went down to my uncle's room while he was upstairs checking in and found they were nowhere near being done. They just had stacked boxes and left furniture all over the place. I said you aren't done, the agreement was that you would unpack him. I am not supposed to be down here. They said they had booked another job and didn't have time to finish. And they were not nice about it. Then, a third guy came in who hadn't even gone through the health screening and said he wasn't supposed to be in the facility, but Tom told him to go in to talk to me. He brought in bedding and said, "I guess I will make the bed, but we don't normally make beds." MAKE THE BED?! This is a 94-year-old man who just had hip replacement. You have the entire apartment covered in boxes and furniture. He doesn't even have a toothbrush accessible and can't walk through the apartment. No, don't make the bed. Unpack him, please, like we agreed. And one of the other movers said that they had another home they were supposed to be moving and that the family had to be out of their apartment that day, so they had to leave now. I said but you haven't finished! I called Tom, and he said if I wanted to, they'd come out tomorrow to finish, but they would charge me again for that. I also told him they didn't clean out his storage area at his old place. He said they could get that too, but they would also charge me. The mover came in with a bill. It was for $1,620. That is $400 higher than the highest quote! What 94-year-old on a fixed income can just pay $420 without the blink of an eye? The mover didn't care. He blamed it on COVID and said they weren't planning on temperature checks at each place and being stuck using the back entrance. (To avoid getting the assisted living residents sick.) I told them not to come back the next day. I spent the evening unpacking my uncle even thought I wasn't supposed to be in there. He couldn't be left like that. It was dangerous. I then drove to his old place and filled my vehicle up with items from his storage and moved those myself too. Also, my uncle had a stained glass hobby. They DESTROYED a clock he has had hanging in his home more than 50 years. It was smashed at the bottom of a big box. Who puts a stained glass clock at the bottom of a full box?? He also has the top to a glass table that we still haven't found. Then, the employees at the facility wanted to warn me about the bad attitude of the movers. They said they were aggressive and angry that they had to use a key code. He told them they could disable the key code and they said, "Well, that would have been nice of you to tell us earlier." Just unprofessional. I would absolutely NOT recommend this company. We are also dealing with the Better Business Bureau to get my uncle's $420 back. He actually should get more than that since they didn't fulfill heir end of the deal -- unpacking him. We would never have hired them had we known they would smash his things and not finish the job. It's completely unacceptable.

The cost was slightly more than quoted, but still under what a lot of other companies quote. The guys got right to work and didn't damage a thing. Have used them before and will definitely use them again.

The crew did a great job, I would recommend to anyone.

Excellent moving company- they are prompt, friendly, professional and finish in a timely manner. This is the 2nd time my husband and I hired Powerhouse and we will definitely use them in the future. 2 moves, 0 items broken. Don't forget to tip your movers!

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You can count on them!  They called me when they were on they way.  November 11 was KC's first freezing cold day but it dd not seem to bother them.  They have TETRIS skills; they can see how to efficiently pack the truck so that your items are safe and secure.  Tom and Lowell work very well as a team; It was amazing to watch them.  They never stopped physically moving.  Boxes and furniture were placed appropriately in the apartment and my bed was assembled, which was not an easy task.  Because of their experience they made everything look easy but what they did was hard work.  Powerhouse is friendly, professional and knowledgeable - I recommend them!

The move went well with no hitches or surprises. Two of the movers got stung by bees but they just shook it off and went on.
I would definitely use them again. I should also add that this company is much cheaper than a lot of movers even some that come highly recommended.

They arrived the same day I called because there was a cancellation, lucky for me. They asked what I wanted them to do first and started immediately. They moved a sectional couch, end tables, and a huge TV center upstairs. They also brought in a refrigerator and stove.
What impressed me more than anything was at the last minute when they thought they were done and packed up I asked if it would be ok for them to move my freezer from the garage to the basement. They said sure we can do that and they did. I could tell the response was genuine because there was no change in tone or facial expression. I would hire and recommend these guys in a heartbeat.

My experience overall went very well. They were incredibly hard workers. My things were moved into the apartment within a couple of hours. They charged by the hour and worked very quickly. I would highly recommend them to others.

They (3 men) arrived on time to move me from the townhouse I was renting to my new home. I had the boxes already packed and there were a lot of them, I would say about 75, mostly on the upper floor. I had little bit of furniture which included 2 bedrooms, living room furniture, dining room furniture, washer and dryer, and garage items. They took care of all of it, like it was their stuff. They set the furniture back up, where I wanted it and put the boxes in the garage in different spots where I wanted them to go. I would absolutely hire them again. Very nice and very professional.

The movers did an excellent job. They were prompt, professional, punctual, friendly, worked quickly and really knew what they were doing.

I had used Powerhouse Moving previously. I will use them again.

They were on time and they didn't break anything. I have no complaints.