CUSTOM CLEANING

THEY CAME OUT AND GAVE ME A QUOTE AS WELL AS PICKED UP 3 SMALL THROW RUGS. THEY QUOTED ME $400.00 AND ASKED FOR A DEPOSIT OF $200.00 WHICH I PAID. THEY DIDN'T SHOW UP OR EVEN HAVE ME ON THE LIST FOR THE DAY OF THE WORK. WHEN I CALLED THEY WERE SUPPOSED TO BE THERE BETWEEN 1 AND 4, I CALLED AND THEY STATED THAT THEY HAD PROBLEMS WITH A THROW RUG JOB AND WOULD NOT BE OUT TIL THE NEXT DAY. I ASKED TO SPEAK TO THE MGR AND THE RECEPTIONIST STATED SHE WAS THE MGR I ASKED WHY NO ONE CALLED TO INFORM ME, SHE STATED THEY WERE TOLD I WASN'T AVAIL TIL 2:30 SO THEY WOULD CALL AT 3. I NEVER SAID THAT. SINCE THEY NEVER LISTED ME, I FELT THEY INVALIDATED THE CONTRACT. THEY CALLED BACK AT 4:30 AND STATED THEY COULD COME OUT BUT I HAD ONLY THAT TIME SLOT OPEN IN MY DAY. I HAD SOMETHING ELSE GOING ON AND WASN'T AVAIL. THEY OFFERED TO BRING MY RUGS BACK ON SAT. BUT I TOLD THEM I DIDN'T WANT THEM BUT WANTED MY MONEY BACK. THE SAME MAN CAME OUT RESET THE RUGS BACK DOWN BUT LEFT A TABLE IN THE WRONG SPOT.

I would not recommend and cannot believe they are still in business. Consumers be very aware.

HORRIBLE JOB. USED COLD WATER, MINE, AND AFTER THEY LEFT I RE DID AND PULLED OUT ALL THE DIRT & SPOTS THEY SAID THEY COULD NOT GET OUT. BAIT AND SWITCH GAME FROM THE START. OWNER CALLED ME A LIAR ON THE PHONE WHEN I TOLD HIM THE PRICE I WAS QUOTED WITH A COUPON BY HIS OFFICE, AFTER THEY TRIED TO RAISE THE PRICE AT MY HOME. NEVER USE.

I WAS SKEPTICAL AT FIRST, BUT MY HOME FELT MUCH CLEANER AFTER THEIR WORK. THEY ALSO MADE PERMANENT FILTERS FOR MY FURNACES WHICH WERE EXPENSIVE, BUT WORTH IT.

CUSTOM CLEANING ALWAYS DOES A GREAT JOB ON MY CARPETS AND HAS REASONABLE PRICES. VERY FRIENDLY.

DAVID WAS A VERY POLITE PERSON. HE LIKED TO DO A GOOD JOB.

THE TECHNICIAN ARRIVED ON TIME AND DID THE WALK-THROUGH EXPLAINING THE PROCESS HE WAS GOING TO DO.

TECHNICIAN DID A VERY POOR JOB THE FIRST TIME OUT. MANAGER ACKNOWLEDGED POOR RESULT AND REDID JOB. STILL WAS NOT COMPLETELY SATISFIED WITH RESULT. WOULD NOT USE AGAIN. WATCH OUT FOR THE BAIT AND SWITCH ON PRICING.