Custom Christmas Lighting
About us
Installing Christmas lights
Business highlights
Emergency services offered
29 years of experience
Services we offer
Christmas lighting storage & decoration.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.324 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 63% | ||
| 17% | ||
| 8% | ||
| 8% | ||
| 4% |
Showing 1-24 of 24 reviews
Josh T.
Sep 2020
Custom christmas lighting bid off of our blueprint and elevations. We agreed on a price and paid for the services. We found out after install the owner elected to charge our credit card additional 50%. After we noticed it on our credit card statement we contacted custom christmas lighting. They elected to state they had the right to charge because it took more lights some how. They could not find a real answer when I reminded them about the blue print. Instead the owner started to be on vacation every time we called. They elected to also keep our lights that they charged us 150% for. I couldn't imagine charging a credit card additional money because you have their information. A very dirty move. I have tons of emails to back everything up if the owner tries to argue.
Response from Custom Christmas Lighting
"Sorry that you did not understand the process in 2019 (year later) , we also talk to you on the phone, email and text serval times. The foreman was out your house that day, you told him it was ok to add extra feet to your house and you were ok to pay it. We sent you a copy of the invoice after we ran your credit card. You knew it was going to be more than what we told you because you added more when we got there. You didn't dispute your credit card till a whole year later, I do not understand why for a whole year????? We told you that you can come pick up your lights anytime you want. And you still can. Why have you not come get them??? It says that on our website that we do not deliver them out to customers. You just choose not to come out and get them because you live 1 hour away. that's ok I get it. They are also no good to us because they are custom fit for your home. sorry you had bad luck with us, the first year. We would love for you to give us another try."
Jerry C.
Sep 2019
Custom Christmas Lighting has been installing lights on our house for what will be 6 seasons this year. They are efficient and house always looks festive around the holidays. When there is an issue, a quick visit to the website and completing a ticket fixes whatever is needed. We look forward to this time of year and Custom Christmas Lighting plays a big role in getting us into the Holiday spirit.
Response from Custom Christmas Lighting
"Thank you [Member Name Removed] for the kind word also thank you for doing business with us every year since 2013. .-Rick Trieb"
Dusty W.
Jan 2018
Install was done ahead of the date promised. A couple of lights were burned out on the first date and one bulb was missing following the install. The price seemed a bit on the high side and it was odd that they quoted a range of price but then charged the high end of the range before the install was done which was not what was originally communicated.
Response from Custom Christmas Lighting
"Thank you [Member Name Removed] for the kind word look forward on doing your lights for the 2019 season."
John H.
Aug 2017
Great. The crew does their work efficiently. All I have to do is plug them in.
Response from Custom Christmas Lighting
"Thank you [Member Name Removed]. Love doing business with you guys. Enjoy the lights. Happy Holidays to you and the Family."
Stan C.
Aug 2017
I have used Custom Christmas Lighting for the past 3 years and just scheduled them again for the upcoming holidays. They always do quality work in a timely manner, even during the extremely busy holiday season. The first year I used them I had a small problem with a couple of lights, and they responded to fix the problem within a couple of days in December. I especially like the way they store my lights each year so that I don't have to! Very professional organization I recommend without hesitation to friends and neighbors!!
Response from Custom Christmas Lighting
"Thank you for the kind words, Yes anytime you have an issue with the lights just e-mail us and we will send out the maintance crew. We also have a fix ticket button on the website if it is easier for you. Look forward to another joyfull season. Thank you for all your years of loyalty. Rick Trieb"
Brett A.
Aug 2017
Custom Christmas lighting was very professional. They showed up on time, installed the lights. All lights worked with no issues. They were very courteous when working on the bid for the house. They took lights down in a timely fashion, and we love how they stored them for us all year. Scheduling the install has been even smoother, with an added discount for scheduling early in the season.
Response from Custom Christmas Lighting
"Thank you for the kind words, we look forward of doing your lights again this year. It'[Member Information Removed] so much joy to see customers like what we are doing. Thank you again, Rick Trieb"
Deborah T.
Aug 2017
Custom Christmas Lightning has to be one of the most efficient companies I have ever worked with. They provide a quality product, install the lights on your home and show back up and take them down, plus they store them for you. This is my second year I only had to place one call last year, and it was like magic, my house looked perfect ! Looking forward to this year, great company to work with!
Response from Custom Christmas Lighting
"Thank you for the review, Yes we try to be the most efficient company out there in the Kansas City area. We try to be as professional as we can. Look forward to another year installing your lights. Let us know if you ever need anything after we install the lights. Thank you Rick Trieb"
Victoria B.
Oct 2016
I have used custom Christmas lighting several times and want to state their staff is professional, Installed lights when scheduled. Once blubs on lights did not work and within the same week they cam back out to replace the burned out bulbs
Response from Custom Christmas Lighting
"Thank you for the business. Thank you for the good review. Just give us a call or e-mail if you need anymore assistance with the lights, we also have a fix ticket form on the website-lot of time that is a lot faster to process, in getting them fixed. Hope to serve you with the Christmas lights for years to come. Thank you again, Rick Trieb"
Bart J.
Apr 2016
Initially a rough start but Rick followed up and went the extra mile to make it right. We look forward to using them again next year.
Response from Custom Christmas Lighting
"Thank you for the business [Member Name Removed]. I hope we continue doing business with you for years to come! Rick Trieb"
Leslie K.
Feb 2016
This is our third Holiday season using this company. The office personal and technicians are very accommodating. We will continue to use this company in the future and probably add more Holiday lights!
Response from Custom Christmas Lighting
"Thank you for choosing CUSTOM CHRISTMAS LIGHTING LLC, to help you celebrate this beautiful season. We are thankful for all of our customers and we really value your ongoing business and support. Customers like yourself are greatly valued by our company and we look forward to speaking to you again this season!!"
April C.
Feb 2016
They were awesome! They always come on time and whenever we have any issues with the lights they are here to fix them quickly. We have used them for 3 years now. Love that they store the lights as well.
Response from Custom Christmas Lighting
"Thank you for choosing CUSTOM CHRISTMAS LIGHTING LLC, to help you celebrate this beautiful season. We are thankful for all of our customers and we really value your ongoing business and support. Customers like yourself are greatly valued by our company and we look forward to speaking to you again this season!!"
Timothy D.
Jan 2016
Began with a friendly phone call, went down hill from there. Installation was sloppy and they left a mess of broken bulbs on driveway. I phoned the office to complain and they said they would talk with crew. When the crew came to remove the lights - more like yank the lights of my roof- they left at least another 6 broken bulbs on driveway and numerous broken plastic hangers on roof line and in yard. To top it off, they did not live up to their promises made on their website of leaving lights in a free tote for you for storage. Called office to inquire and complain, was again promised a tote to be delivered within a week, and you guessed, never heard from them again. Please take my advice and DO NOT spend your hard earned money with this so called business. You will be EXTREMELY disappointed with the overall poor service and lack of professionalism!
Response from Custom Christmas Lighting
"I am sorry that your first year experience with our company was disappointing. We appreciate the feedback since we are always striving to maintain a positive experience for our current and future customers. Unfortunately sometimes broken bulbs are left behind by mistake and if that does happen the customers will call us and we will come right out to pick those up if the customer didn’t already do that themselves. As far as the taking down of lights the crews use a pole to remove the lights from the gutters. They push up which makes the clips come off easy. Occasionally there are broken clips and broken bulbs left behind but once again we do come back out and clean that up. They break real easy when it is 20 deg out. We have a lifetime warranty on our products so we always replace the broken bulbs before the next install date free. If we store them we do all the replacements during the off season. On our website it says “Custom Christmas Lighting, LLC can supply red/green storage totes for FREE, or clients may supply their own storage boxes for storage on client premises. Client's must use Custom Christmas Lighting's storage totes if using our off-season warehouse storage.” You were wanting to store your own lights. Only 1% does that. We are sorry that this on the website was not clear enough! We are changing the wording to say." If you are storing the lights we do not give you a tote!" But since we want to make our customers happy we issued a ticket on 1/19/16 (that day after you talked to Mendy on the phone) to have a crew bring out a tote for you to use. We never gave you a date! She did say it might be a week or 2 because we were still working real hard trying to get all the lights down! We all thought we were all on good standing. Unfortunately on Saturday 1/23/16 (4 days later) you submitted a bad review before we were able to get back to your house again. I didn't see the bad review until Mendy brought it to my attention on Monday 1/25/16. I called you left a message to call me back you never did! On 1/27/16 I called you again, I wanted to listen and see what we could do to make it all right with you again. At that point you were too mad to talk, and told me to just forget about the tote, and hung up! Once again we are sorry for the bad experience you had with us but it sounds like it was all a matter of misunderstanding and/or miscommunication, and a couple of broken bulbs. We would hate to loose your business relationship over all this. Please give us a call this winter and see if we can fix all this. Owner: Rick Trieb"
Bart J.
Dec 2015
We've used this company for four years to hang and maintain our Christmas lights but this year we received a phone call saying they wouldn't show without advance payment. Ok, didn't like the idea of paying a month in advance for Christmas lights but we stuck with them. Then they didn't show at the originally scheduled time, rescheduled they didn't show a second time. When they did finally show up, unannounced and four days late, they threw the lights up in 10 minutes and left. When we went outside to look at the work and found a bulb was discolored and there was an empty socket (no bulb at all). Called the office (recording says they close at 4 not 5 as stated on their profile) and got no response. I tired going to the website where I found a message saying they were backlogged and wouldn't be fixing anything until 12/11, nearly two weeks later. I left another request for follow up on the website, still no response. They were always expensive but until last year had provided good service.
To summarize:
-Expensive $250 just to put lights up (first year was $400 included purchase of lights) which you must pay in advance.
-Not prompt.
-Poor quality, work was incomplete.
-Unprofessional, not a call or even an email to follow up on my issues.
Sorry to say we are extremely disappointed and will never use them again.
To summarize:
-Expensive $250 just to put lights up (first year was $400 included purchase of lights) which you must pay in advance.
-Not prompt.
-Poor quality, work was incomplete.
-Unprofessional, not a call or even an email to follow up on my issues.
Sorry to say we are extremely disappointed and will never use them again.
Response from Custom Christmas Lighting
"Thank you [Member Name Removed] for bring all this to my attention, thank you [Member Name Removed] for changing your review up at top. Hope we can keep on doing business for years to come. Rick Trieb"
Laura H.
Oct 2015
It's great, I set up the date and when I am home from work the lights are hung. So much easier than putting them up ourselves.
Response from Custom Christmas Lighting
"Thank you for choosing CUSTOM CHRISTMAS LIGHTING LLC, to help you celebrate this beautiful season. We are thankful for all of our customers and we really value your ongoing business and support. Customers like yourself are greatly valued by our company and we look forward to speaking to you again this season!!"
Douglas B.
Jul 2015
unknown
Response from Custom Christmas Lighting
"Thank you for choosing CUSTOM CHRISTMAS LIGHTING LLC, to help you celebrate this beautiful season. We are thankful for all of our customers and we really value your ongoing business and support. Customers like yourself are greatly valued by our company and we look forward to speaking to you again this season!!"
Maureen W.
Jan 2014
This is the second year we have used this provider for installing Christmas lights. They did a good job on installation both years; exactly as contracted at reasonable price, quickly installed. No problems with the lights. But again, as last year, it's a hassle to get the lights removed from the house. Last year it took a couple of phone calls and emails. We live in a neighborhood with covenants that require the lights be removed by middle of January. It's now January 17, and when I called Custom Christmas Lighting, there is only a recorded message stating that they're unavailable til Feb. 1, their crews are working to remove the Christmas lights, and hopefully they'll be done by end of January. Not much of an assurance it will get done in time.
There are other installers in our area, and I'll be looking at them next year. It's not worth it to have to worry about half the job not getting done. I really dislike leaving negative reviews. If it weren't for the removal problem we would have continued to use them.
There are other installers in our area, and I'll be looking at them next year. It's not worth it to have to worry about half the job not getting done. I really dislike leaving negative reviews. If it weren't for the removal problem we would have continued to use them.
Response from Custom Christmas Lighting
"We do Business all over the KC area. We try to treat all our customers the same, all customers have HOA rules that state they have to have their Holiday lights down by January 15th. Their is no way we can have all of them down in the time they say. We state this on the website. Every year we have them all down by January 30. (15 Years so far) It all depends on the snow and ice. We state on the website that we can not give you a date when they are going to be taken down, a lot depends on the elements of weather and the location of the job, and other circumstances . At certain times of the year all phone lines can be busy at the same time, one line yes, might go to the answering machine. I looked up this customer and we took down the lights on January 18, 2013. We hope to have this good customer again in 2014.”"
Leslie K.
Jan 2014
We contacted this company mid October and asked if it was too late to have their Holiday services. They indicted they would be able to put up the light display right after Thanksgiving. To our pleasant surprise they were up before the Holiday. The installers were extremely pleasant and efficient. We were told to expect them back for take down no later than mid January. Today is the 17th of January...perfect. We are so pleased with this company we are looking forward to expanding the lights for Christmas 2014.
Response from Custom Christmas Lighting
"[Member name removed]: Thank you for choosing CUSTOM CHRISTMAS LIGHTING LLC, to help you celebrate this beautiful season. We are thankful for all of our customers and we really value your ongoing business and support. Customers like yourself are greatly valued by our company and we look forward to speaking to you again this season!!"
Joey N.
Jan 2014
The staff are very friendly and answered all my questions. I definitely recommend them for your christmas light installation needs.
Response from Custom Christmas Lighting
"[Member name removed]: Thank you for choosing CUSTOM CHRISTMAS LIGHTING LLC, to help you celebrate this beautiful season. We are thankful for all of our customers and we really value your ongoing business and support. Customers like yourself are greatly valued by our company and we look forward to speaking to you again this season!!"
Robert S.
Jan 2014
SMOOTH
Response from Custom Christmas Lighting
"[Member name removed]: Thank you for choosing CUSTOM CHRISTMAS LIGHTING LLC, to help you celebrate this beautiful season. We are thankful for all of our customers and we really value your ongoing business and support. Customers like yourself are greatly valued by our company and we look forward to speaking to you again this season!!"
LuAnne M.
Dec 2013
The actual cost ended up being way more expensive than they orginally quoted us. I wasn't able to prove the inital quote, so I had to pay it. The price seems very steep for about 20 - 30 minutes of work. The quality of the lights are very good though. The workers were good and prompt.
Response from Custom Christmas Lighting
"Thank you for choosing CUSTOM CHRISTMAS LIGHTING LLC, to help you celebrate this beautiful season. In response to your comments regarding the price. When a new customer calls to have Christmas lights installed we ALWAYS give a ball park estimate as close as we can knowing how many lights were put on other houses in the neighborhood. Without seeing the customers house and doing a verbal quote over the phone it is hard to give an exact price but our company does tell the customers it is an average of what to expect. Also the type of bulbs you purchase reflects prices. We are thankful for all of our customers and we really value your ongoing business and support. Customers like yourself are greatly valued by our company and we look forward to speaking to you again this season!!"
Stacey S.
Dec 2013
The entire process was good! However, we already have several bulbs that are burnt out. Not sure if they were new when put up....They are supposed to return in early January to take down the lights. Next year the price is to be lower because we now "own" the lights. Since this is the first year that we have used this company, I am hesitant to give them a full rating. First impressions were really positive!
Response from Custom Christmas Lighting
"[member name removed]: Thank you for choosing CUSTOM CHRISTMAS LIGHTING LLC, to help you celebrate this beautiful season. In response to your concerns about the bulbs burning out we make sure every bulb is in working order before they leave the warehouse. Once they are exposed to the elements outside once in awhile the customer will get bulbs burnt out. They call the office and we send out an employee to replace them free of charge. we really value your ongoing business and support. Customers like yourself are greatly valued by our company and we look forward to hearing from you this season!!"
Mark L.
Nov 2013
basically we wanted to switch from C9 translucent bulbs to the more old fashioned ceramic ones and would not do it unless we agreed to a $50 service call to replace burned out bulbs. They did ok last year but we just did not like the translucent bulbs. So, I went and picked up the box of string lights and quickly found a company who switched out the bulbs and hung for less money.
Response from Custom Christmas Lighting
"Sorry, we do not do Ceramic bulbs. I don't even know where you got those at. Our professional company we use in Denver doesn't sell those. Some places like Walmart or Westlake might, but you will have all kinds of issues after you install them. That is why we charge a fee after we install them because we know we will have to come back 3 or more times. Sorry"
Michael F.
Dec 2012
See previous review
Response from Custom Christmas Lighting
"Thank you for choosing CUSTOM CHRISTMAS LIGHTING LLC, to help you celebrate this beautiful season. We are thankful for all of our customers and we really value your ongoing business and support. Customers like yourself are greatly valued by our company and we look forward to speaking to you again this season!!"
Laura H.
Nov 2012
I received an estimate over the phone, and arranged the date for the lights to be put up. They were at my house first thing in the morning, and had them done before I even really knew they had started. They look great, and I've had several people ask me who did my lights because they look so good.
I had received a couple of other quotes, and the estimates for the initial year were similar to other estimates, but they are storing the lights over the summer to hang again next year. The price for next year was less than the other quotes I had.
I had received a couple of other quotes, and the estimates for the initial year were similar to other estimates, but they are storing the lights over the summer to hang again next year. The price for next year was less than the other quotes I had.
Response from Custom Christmas Lighting
"Thank you for choosing CUSTOM CHRISTMAS LIGHTING LLC, to help you celebrate this beautiful season. We are thankful for all of our customers and we really value your ongoing business and support. Customers like yourself are greatly valued by our company and we look forward to speaking to you again this season!!"
Licensing
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FAQ
Custom Christmas Lighting is currently rated 4.3 overall out of 5.
Custom Christmas Lighting accepts the following forms of payment: CreditCard
Yes, Custom Christmas Lighting offers free project estimates.
No, Custom Christmas Lighting does not offer eco-friendly accreditations.
No, Custom Christmas Lighting does not offer a senior discount.
Yes, Custom Christmas Lighting offers emergency services.
No, Custom Christmas Lighting does not offer warranties.