C Micheal Exteriors

"Mr. and Mrs. [Member Name Removed] have never been customers of our company. The former owners of their house hired one of our subcontractors to do some work at the house. I have referred the matter to that subcontractor and also provided Mr. [Member Name Removed] the phone number to call him. This review should not be associated with our company."

"Member approached our representative at our booth at Blue Springs Fall Fun Festival on the weekend of September 15th. She stated that she had purchased windows from our company last fall and was experiencing a problem with getting them locked after having cleaned them. Our representative told Member that someone would be in touch with her on Monday September 17th. Unfortunately it was Tuesday September 18th before we contacted her about the problem. Our tech tried to instruct Member how to remedy the problem but failing that he made an appointment to go to Member house to demonstrate how to close and lock the window properly. On his arrival he demonstrated the proper operation of the window, but Member told him that she had complained after her windows were installed about some touch –up that was left undone. (Member had had her room repainted in the meantime which made the touch-up unnecessary.) Our tech told Member that he was sorry to hear that, but that he had consulted her file prior to coming to her home and had found no record of her calls. Member then began berating the technician about the lack of service and when the tech attempted to explain to her that his presence there was a “courtesy call”..that is, an indication of our willingness to perform service for our customers (there was nothing wrong with her windows), she told him to “Get……Out”. Member seemed intent on interpreting the tech’s statements to imply that she was lying. I called Member the next day to apologize for the misunderstanding."