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The Appliance Care Co LLC

Founded 2013 • With Angi since February 2013

4.6

(113) Verified Reviews

Description

In-Home Appliance Repair, Same Day Service, Emergency Service, Factory Authorized, All Brands Repaired, Licensed & Insured, (816) 331-1515, The Appliance Care Company The Appliance Care Company, LLC is your first choice in Kansas City for quality home appliances. We are a locally owned company offering one of the largest selections of top brand, in-home appliances. www.ApplianceCareKc.com ...

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Verified Reviews

A few reviews for this pro…

1.0

08/29/2020

Tried twice to fix the problem. Failed both time. First time due to faulty diagnosis. Second time due to faulty equipment. Poor service and deplorable customer service.

DESCRIPTION OF WORK
Dishwasher repair

CATEGORY appliance repair

SERVICE PROVIDER RESPONSE

[Member Name Removed], your Electrolux dishwasher is covered under the first year warranty through Electrolux. We received a dispatch to come look at your dishwasher. We are required, pursuant to the contract of Electrolux, to call the Electrolux factory technical support line upon arrival. These are the requirements from Electrolux. This is done to ensure proper diagnostics is performed on all ap...
1.0

11/18/2019

A few days in advance I was provided a scheduling window of 9-5 with an upcharge if I wanted a more narrow window. I was told I would receive a courtesy call when they were on their way. So I stayed home from work all day to receive a 2 calls less than 1 minute apart at 1:47pm. I was occupied with personal business for no more than 5 minutes and not near my phone (figures the timing). At 1:50 I ca...

DESCRIPTION OF WORK
Fix a washing machine

CATEGORY appliance repair,handyman service,small appliance repair

SERVICE PROVIDER RESPONSE

[Member Name Removed], all of our dispatchers follow the same script when booking service calls so all of our customers know how we run service calls. We give you the time windows available in your city and let you choose which window works better for your schedule on the day of the service call. We also tell you our courtesy calls must be answered. We tell you the only way we don’t show up is if ...
2.0

05/06/2018

Didn't even schedule because they offered us an 8 hour time window to show and were going to charge a ridiculous service charge just to diagnose the problem when we already knew what was wrong. Overall, not impressed. I can't speak to the quality of their work which may be very good.

DESCRIPTION OF WORK
dishwasher repair

CATEGORY appliance repair

SERVICE PROVIDER RESPONSE

It's sad that you would rate a small business that has never been to your home with a "D" rating. Angie's List is to rate service providers that actually do work for customers... We have never been to your home. Please keep in mind that you called a company located in Belton, MO. You are in Shawnee, KS. The drive time one way to your home is 36 minutes from our front door to your front door and al...
5.0

04/30/2018

Left an inquiry late on the evening the appliance failed and got a call first thing the next morning. They were able to come as soon as my next availability. The technician, Brian, called to confirm the appointment and had our repair done in less than 1.5 hours. He was personable and professional and had everything ready to get the job done. He even let me watch the entire process, as I often try ...

DESCRIPTION OF WORK
Refrigerator Repair

CATEGORY appliance repair

1.0

04/10/2018

Company charged us $430 for parts and labor and it’s still has the same problem ten days later. Technician just opened the freezer, listened to the sound (no technical diagnosis) and said he knew what that sound was and would order the part. Tech returned several days later, defrosted unit, installed the new part. A few days later the same symptoms returned. Clearly the first set of parts were not...

DESCRIPTION OF WORK
2014 high end Kitchen Aid refrigerator/freezer stopped making ice, froze up and loud distinctive noise.

CATEGORY appliance repair

SERVICE PROVIDER RESPONSE

[Member Name Removed], We are pleased to hear that the next company replaced the exact same control board that we advised you would possibly have to be replaced. As we stated, it'[Member Information Removed] the chicken / egg question... which one came first? There is no way for us to continue the repair/troubleshooting unless we replace the one known bad part to then test for proper operation. Th...

Services Offered

Appliance Repair, Sales, Recycling, Disposal & Parts.

Services Not Offered

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General Information
Free Estimates
No
Eco-Friendly Accreditations
No
Payment Options
Visa, MasterCard, American Express, Discover, Check
Senior Discount
10%
Emergency Service
No
Warranties
Yes