PURE Home Design

"Thank you so much for your kind words! Working with you has been a great pleasure. I am thrilled that the outcome of our work together resulted in the home you dreamed of. I look forward to working with you again in the future."

"Thanks so much for your kind words. It was a pleasure to work with you both on the kitchen. I am so proud of the outcome. I hope that you and [Member Name Removed] will create fabulous meals and have many years of enjoyment in your beautiful kitchen and breakfast room!"

"Thank you for your generous comments. It was a pleasure to work with you on your kitchen, breakfast and hearth room. We sincerly appreciate your business and look forward to working with you in the future."

"This member and our firm have worked together many times and it is always a pleasure. The kitchen we designed for them is beauiful and fits them, their home and lifestyle so perfectly. While we are proud of the results we are most proud of the continued relationship we have built with this family. Thank you so much for the continued confidence you place in our firm and the generous comments you have posted on our behalf."

"Thank you for your review and kind remarks. We sincerely appreciate your business. This year we have had the pleasure to work in several older homes. These home have unique character, architecture and challenges. We are especially proud to be able to assist our clients, like this one to understand and appropriately manage the enviromental hazzards that are inherent in older home. While we always strive to design beautiful and highly functional spaces it is added pleasure to know that we can assist our clients to make their homes healthier and safer places to live and grow."

"Thank you for your praise. I am passionate about helping all our clients make their homes more attractive, functional and healthly. I have spent the past four years studying healthy, sustainable and green design. Putting this training and education to work for our clients is my pleasure and priviledge!"

"Thank you for inviting me into your home. I appreciate your business. David Schneider"

"We sincerely regret this members dissatisfaction and have made numerous attempts to reach them to address their concerns by phone and mail (both electronic and U.S. Postal service). We have had no response to any of our communications, including an offer to fully refund the cost of their consult."

"Thank you for your generous comments! An overall grade of "A" coupled with "very pleased so far" from a client asked to post a review in the middle of construction is a good response. This is a major project involving a large number of professionals including an architect, engineer, general contractor and more sub-contractors than would normally be involved in a ground up/newly built home. Working in a team environment has many challenges and despite our best efforts and intentions to lead we accept our inability to control others. Projects of this size, complexity and number of team members rarely progress from start to finish without delay or challenges. These things are frustrating and reflect badly on all team members. We accept this fact. The final finished product which is the realization of our design is what helps to erases the unsavory aspects of the process. We are confident that this client/member will be completely thrilled with the outcome. We will do everything necessary to assure this is the case."

"Thank you so much for your kind remarks! So far we focused on this client's daughters' bedroom. Our process of getting to know the client and their daughter has provided us the information needed to create a design plan and select the materials, finishes and furnishings that fit her personality and taste. They love the results and this is our goal. We look forward to moving on the the rest of the house!"

"Thank you! It is so gratifying when we help our clients discover new aspects of their aesthetic sensibilities. This client wanted a shift from the look they have had for a period of years. They had been flirting with a transition before we were contacted. Our process allowed us to tap into the look and colors that were most appealing to this couple. We have helped them to unify their home with beautiful area rugs, changes/additions of upholstered furniture, window coverings and paint. This clients home was beautiful before we began this process. We are thrilled that we have had the opportunity to assist them with their transition to a new look that they love."

"Thank you so much for contacting Schneider Kennedy Design and inviting us into your home. We sincerely appreciate the opportunity to assist you as well as your kind review of the meeting you had with Mr. Schneider, Lead Designer & Principal."

"Thank you! We do our best to make each and every customer happy. Next time we will earn all A's!"

"This was the third major project we completed for this client. We were able to expand the footprint of this kitchen with a novel solution which involved pushing back into an adjoining storage area at the rear of the garage. This solution and the strategic removal of the old pantry and wing walls separating the kitchen from the den allowed us to create an open floor plan and bigger working area. In addition to the three major projects we've done for this client, we have also have the privilege of doing several other minor projects. Working with this member is always fun for our staff. It was a pleasure to have the opportunity to assist her once again."

"Thank you so much for your kind remarks. It was a pleasure to work with you!"

"Gosh! We are sorry! It appears the written report that was sent after the consult via e-mail did not reach this member. Is it possible that the report went into the spam file? Unfortunately, this consult was done many many months ago and we did not hear from the member or know they did not get the report till this review. We do not retain information paper or electronic on members/prospects who do not hire us after 90 days. If the member would have contacted us we would have addressed this concern. This consult did not require a second person and generally the BIG DEAL Consults are done by Mr. Schneider alone. Consults are sometimes done with an assistant and sometimes they are not. Generally if we are not doing any remodeling that involves contractors there is no need for an assistant. Also, if the consult is scheduled during a field day (versus an office day) and we are already out in the field the consult will be done with an assistant. Most importantly, the cost of a consult covers one person. Consults are all done by Mr. Schneider who's hourly rate for initial consults is $125.00 per hour plus travel and follow up time. Often when we bring a second person on a consult the client is only paying Mr. Schneider's fee's and we are providing the additional person at no charge. The services we provide with the BIG DEAL Consult are discounted more than 50%. This member had an extensive list of items that they wanted to discuss during the consult and we crammed all we were able into two plus hours. The majority of the members who buy the BIG DEAL are not looking to hire a designer or design firm. Most BIG DEAL customers are curious, intrigued and interested in getting professional design and decorating advise but most would not hire a designer or a design firm and pay full price. This is not to say these members are bad in any way. It is just that these folks are not your typical design firm client. Statistically they are 250% less likely to do any kind of business with our firm than a member who hires us from AL and pays standard fees. We are sorry that we did not meet this members expectations. It is exceedingly rare that people are displeased with the information and value they get from an initial consult. We believe we delivered an excellent service at a very low cost to this member. It is difficult to understand why they did not reach out to us closer to the time of the consult regarding the report rather than wait many many months and then write a disparaging report. You can only please some of the people some of the time!"

"Thank you for your report. We appreciate all your kind remarks. Regarding the cost please see the comments that follow: This client contacted us for assistance with a rental home they own that is in very bad shape and had not been updated for more than 25 years. The home, when viewed, was in exceedingly bad condition and was difficult to be in due to strong and inescapable pet urine smell. We provided the client a comprehesive assessment of the many issues in the home as well as ideas for remodeling the entire home interior and exterior. We also provided advise the client on the corrective measures needed to address a plethora of problems with the structure. Our services included a 1 1/2 hour on-site consult, a comprehensive written report following the face to face meeting, placing them in contact with two contractors (one decliened the work in light of the homes condition) to address the numerous issues with the property, connecting them with an engineer to address structural problems with the property and several post meeting communications (e-mail and phone calls). Our fees were $250.00. We believe this was a BARGAIN for our services and expertise."

"Wow! I am overwhelmed and beeming with pride. I often say "my business is design, decorating and remodeling but my job is making people happy." Reports like this one and comments like these make it all worthwhile. Thank you!"