POYNTER LANDSCAPE HORTICULTURAL SERVICES
About us
Poynter Landscape Architecture & Construction is a residential Landscape Architecture Construction Firm that specializes in outdoor living. We offer unparalleled architectural design and construction management with a turn-key approach. Space utilization & efficient functionality are our area of expertise. Backed by extensive experience and an outstanding reputation, Poynter Landscape Architecture & Construction takes a friendly, professional approach to every landscaping, hardscaping and horticulture maintenance project we undertake. We strive to exceed your expectations and earn your trust by delivering exceptional customer service and master craftsmanship for projects of all sizes and budgets. We will always go the extra mile to make the process enjoyable and to make your outdoor living vision a reality.
Business highlights
Services we offer
- Professional Landscape Architecture - Landscape/Hardscape Installation - Horticulture Maintenance Services - Unique AfterCare Instruction - Driveways, Patios, Retaining Walls and Terraces - Swimming Pools & Waterscapes - Fireplaces & Outdoor Kitchens - Arbors & Pergolas - Flowers & Gardening Areas - Drainage & Erosion Control - Fencing & Decking - Night Lighting & Sprinkler Systems, Walkways
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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67% | ||
20% | ||
7% | ||
0% | ||
7% |
$15,450.00 spent, and I am stuck with a crooked wall. Poynter is not willing to come and correct the issue, nor are they willing to have an engineer (outside or internal) meet with me to assess and provide documentation regarding the wall's structural integrity. Instead Poynter is trying to point fingers at me, and the contractors that have been in the back yard, rather than fixing the issue, or putting to rest my fears. My neighbor, one house down has a similar wall, from another company, which is straight as an arrow with no issues, and I used the same sod and fence company. Now weeks after the construction of the wall I have received a disclaimer stating any machinery being used for any work in the yard in the future would need to be kept a minimum of 10 ft. from the wall and that I needed to notify them 7 days in advance of doing any work in my yard, to insure my warranty. This disclaimer, with its constraints and criteria were never shared before the wall build started or at its completion. Only now that I have a problem did I get this information. Poynter used this opportunity to better position themselves with the disclaimer and to shift blame. Poynter was aware in advance of the work scheduled to be completed in our yard after their completion of the wall because; 1.) The fence and trees were on their plan. 2.) At wall completion, Poynter stated that the builder will do the final grade, because the builder was completing the sod, even though I had contracted for Poynter to do the final grade. 3.) During the construction, I experienced weather and permit delays and I explained that these delays were holding up the other activities that were on their plan.
The details follow:
I hired Poynter to create a landscape/hardscape plan and build a retaining wall for my newly constructed home. The plan was designed to allow us to add sections of the plan over time, all starting with the building of a retaining wall to level the yard to allow for a space with trees, shrubs, and sod that could be fenced off for the kids and dog, and room for apool to be installed in a few years. I decided to use Poynter for the retaining wall, (even though they were $2000 more expensive than their competitor, who was also highly rated) because they designed the plan and had a"warranty"
I noticed a few weeks after the wall completed, and lots of heavy rains, that my fencing was all bent, and that the wall was bowed for a large portion of the wall, and was obviously moving and the fence with it.
Poynter sent their wall expert out to look at it. Poynter?s expert stated that the wall was still structurally sound, although it had clearly moved it would not fall down. He was so confident that he verbally offered me an extended 5-year warranty. I preferred for the wall to be corrected, so I requested verbally and in writing that the wall should be realigned.
About a week later I contacted Poynter again, and demanded they come and inspect the wall again, as there was continued movement. This time Richard Poynter looked at the wall and was extremely argumentative, and insulting. He stated there was nothing wrong with the wall, and my expectations were too high for the wall to stay straight. He also said the wall was sound and if I did not believe him I could engage an engineer on my own dime to prove it. My response was that I did not think I should have to spend even more money, and I would expect them to refer an independent engineer and pay for the engagement. I also asked if the engineer confirmed it was sound, that Poynter fix the top course of bricks, which would correct the appearance of the bulge.
More time went by, and Poynter sent an email to me saying they needed to provide the engineer the contact information of everyone
that had worked in my yard. I stated that I did not believe that this was required but if they have the engineer contact me I will answer any questions he has (as an independent assessment) and put him in contact with my contractors, if needed. Poynter then stalled telling me they were working on engaging an engineer to look at the wall and would get back to me.
Time went by again, and no action was taken, but I received a registered letter. Poynter used the time not to engage an engineer, like they had stated, but to send the registered letter. The letter required that I turn over the contact information of everyone that has worked in my yard, and contained the 5-year extension for the warranty for the wall, BUT it also included a disclaimer. The disclaimer stated that any machinery being used for any work in the yard in the future would need to be kept a minimum of 10 ft. from the wall and that I needed to notify them 7 days in advance of doing any work in my yard, to insure my warranty. This disclaimer with its constraints and criteria was never documented nor was it verbally communicated before the wall build started or even at the wall?s completion.
Poynter used this opportunity to better position themselves with the disclaimer and to shift blame for the bulge in their wallto other contractors because of;
Poynter was aware all of these activities because;
- The installation of trees. (not anywhere remotely near the bulge in the wall.)
- The manual digging of fence posts.
- The final grading/ sod work.
- These actives were on their plan.
- Poynter stated that I should wait for the builder to do the final grade instead of them completing the final grade.
- I communicated with them that their delays in completing the wall, due to weather and permit issues, were holding up these activities.
Months later and $15,450.00 spent I have a wall that looks like I built it myself on a long weekend, and no action from Poynter to
rectify. What is most disturbing, is that it seems they spent more time fighting me, than it would have taken for an engineer to inspect it, and/or fix the appearance by replacing the top course of stones. Now I am sadly left in the situation of having to get a structural engineer, at my own cost, to assess the safety of the wall and also to try to get other wall contractors to give me
a bid to come and repair Poynter's wall. The only silver lining was that my fence guy came right back and spent a whole day re installing my crooked fence (due to the sinking and bulging wall) at no cost to correct it, telling me a happy customer and word of mouth is key to this business. Obviously not everybody lives by this fair credo of business!
The crew didnt just come one day and started digging but came days before with the Landscape Architect to review everything, mark all the underground lines do a basic layout for me to see and give me the phone numbers of who to talk to durring the construction process.
The building part was reasonably seemless with good comunication between the supervisor, the Architect and me. Even when we had a small problem with the tree placement they were quick to talk to me about it and get it resolved, and no more standing water in the back.
It turned out sooo cool and we allready are using the outdoor fireplace. I cant beileve how it trasformed myyard into living space.
Good People, Good Design, cant wait to redo the fornt yard
"Thanks for your business and look forward to you next one, call us if you have any questions."
"Thanks Member for your review, look forward to helping you with anythink else you may need."
"Member As you know we revised our construction 3 times to meet your changing wants well after plans and proposals were agreed to by you and fully under construction allready, with no additionl cost to you. You cleary had difficulty visualizing the finished product from the plan and we need to do a better job of helping you in the future with this. The feature functions perfectly with the exception of the auto fill have the mechanical breakdown but we replaced that with in 3 days of you letting us know of the mechanical problem."
"I was sorry to hear you weren't pleased with our communication on the project we worked with you back in 2004. We always try to respond to customer calls in a timely manner but I apologize if that did not happen at times during your project. We do want you to be happy with the work we did and with our company so please call me if there is anything left unresolved and we will resolve it quickly. We have worked hard over the last few years to make the customer experience the center of all the work we do and we pride ourselves in the level of attention we give our customers at every stage of the project. We want our customers be customers for life and offer guarantees and warranties that support the quality of the work and materials we provide. Again, I am here to listen and want you to be happy with us so please contact me if you need to discuss your concerns. Sincerely, Mandy Purviance Director of Marketing & Business Development. 636-256-2600"
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