GoEcoExteriors.com

I am highly disappointed with GoEcoExterior, a local construction company in the Ellisville area, and recommend that consumers think twice before hiring them. They pass themselves off as an experienced and highly rated company, but that is highly suspect. Do not be fooled by their polished website. I paid them a considerable amount of money only to be treated as a low priority once they received the final payment and became a victim of their smooth talking sales pitch and poor customer service. On August 13, 2019, I signed a contract to install nine replacement windows and siding on my primary dwelling, which is less than 1,000 square feet. As of today, there is still unfinished work, although I paid them in full in November 2019. In my opinion, their office staff is incompetent, and some of the worse I have ever witnessed. They are prompt in collecting money and providing excuses. The length of time it has taken them to perform these two tasks has been highly unreasonable and disrupted to my family. And their lack of empathy and unwillingness to remedy the problems encountered during this entire period is deplorable and inexcusable, which is now entering the fifth month. The only thing that has been timely is collecting payments. In late October, they installed the windows in one day, but the siding has taken over three months. Once they received the full amount in November, the work lost momentum and slowed down to a snail's pace one to days a week on average. There has been no activity since January 7, 2020. And there is still some minor unfinished work, i.e., completing window trim, shutters installation, replacement of a window that was ordered in error, and clean up and hauling a large amount of debris away from the backyard and driveway. I last spoke to Jennifer on January 24 asking for a completion date, got more excuses, and there's been no more communication from her as to the status. As a result, I have filed a formal complaint with the Missouri Attorney General Office because I no longer trust them and suspect that they have done this to others. Overall, I was pleased with the work done by the siding installers, but those who work in the office are incompetent. There were several weeks that they refused to schedule the workers without providing any reason. They used poor weather as an excuse. However, had they scheduled earlier when the weather was mild, they would have avoided the bad weather. My husband is a Vietnam veteran, entirely blind, and a survivor of two strokes so I have had to undertake this ordeal without his assistance. We are both in our 70s. I honestly believe they have no regard for taking advantage of seniors since receiving full payment. And now we appear to have been placed on their low priority list. Sadly, the unjust treatment my family has earned through this entire process from the management is unconscionable. I highly advise anyone reading this post not to waste their money and to hire a reputable company.

Nightmare! We signed a contract with GoEcoExteriors back at the beginner of May for just over $17K to have a deck built which they told us they would have done by the end of July 2019. About a week after we signed the contract, they came back out and told us they couldn't do it for the amount agreed and that they needed another approximate $4,000 due to a miscalculation. At that time I told them we just wanted to cancel and they agreed. A few days went by and we didn't get a refund of the $8,646 we paid and we called and we were told that we couldn't cancel the deck and that the owner would be in contact with us. Weeks passed with us calling almost daily and Mike finally called us back and told us that they would build the deck for the amount agreed and that he would not be giving us a refund. All of this took place in May, to early April. Since then, we have been on the phone with them probably 100 times with us always initializing the call and them promising to call us back, which they rarely did and when they did, they would beat around the bush about when they could work on the deck. It is now the end of September, and getting close to six months since we signed the contract and we have no deck. Worse, three weeks ago, they had a contractor come out and tear down our old deck and that contractor is now telling us they aren't talking to him either (they subcontracted the deck to be built). Today I got my credit card statement and to my shock, they already charged my card for $8,646 with no deck build and no authorization from us. Our house now has a huge area where the deck used to be attached to the house exposed to the weather and we have two doors that lead out to the deck that we can not use (deck was about 15ft tall).

Very smoothe process.

The company was good, installers excellent, windows great

Roof completed in one day, very professional and friendly.

The roof turned out great and the entire staff was very helpful.

My husband and I were dealing with some contractors we were not happy with. We decided to hire GoEco Exteriors and we are overly pleased with their work and business. The people we dealt with treated us like family. They were genuinely concerned and very professional. There is not enough great things I can say about this company! I would refer and use them again in a heart beat. I'm so thankful for the care and work they provided!! Keep up the great work GoEco!!

Seven or eight months ago we contracted for metal roofing on our Gazebo. Sept or October. We got one estimate and verbally agreed. When Mr. Scheer (?) returned with a written contract, the estimate was upped. I agreed and paid half down. Then late Fall and Winter came and went. I called several times. Jenny is busy she'll call you back. No calls. Lately I called again. Jenny answered, "I'll call you back". The next day she said they didn't feel good about the job, probably wont do it, and they'll return our money. Why does it take seven months to renege on a job? Now roofers are busy as one arm paper hangers. No professional.

Excellent communication with GoEcoExteriors. Couldn't be happier with the outcome of the roof and gutters.

IT went great. Very professional. I did pay extra for a few addon items but that was expected as i needed them to match other existing windows. Things like grids..

A pair of gentlemen arrived a minute before the promised start time with my windows and a truck loaded with everything they might need for the job. They were very precise and knowledgeable about the work and the product and they double checked everything before making a move and then again after. They disrupted my home as little as possible and cleaned up thoroughly after they were done. The results are perfect. There has been good contact since the install, and everything has shaken out exactly as promised. I would go with GoEco Exteriors again

GoEcoExteriors responded quickly to my call. Our chimney had been leaking slowly for years, so there was some damage inside our home. GoEcoExteriors repaired the roof damage and sealed around the chimney. Then, we were able to easily repair the inside damage. GoEcoExteriors took care of our problem before extensive damage was done to our home. Their crew was efficient and polite. We really appreciated their professionalism and expertise!

It went very well. GoEcoExteriors came out and got to work early one morning and were done by the evening. Roof looks great the only issue I would say I has is that we agreed to take the old dish that the previous owner had on off but that was not done. Other than that it is perfect. Its not a big issue the roof being done and in working order is more important than the dish being left (first word problems). HAHAHA I recommend GoEcoExteriors for any of your home needs. Also the goody bag after completion was very nice and thoughtful. Thank you.

Before they were hired, the sales rep, Adam, was great. However, once we signed the contract and put down 50% payment (required). We were put off for months. We hired them in July and our roof was not complete until November.

Wonderful!!! Crew was polite, and cleaned up after themselves. Would hire them again!!!

I got Pella products and the windows (vinyl - Pete Kuyper is spinning in his grave) were superb. Installation was top notch also. GoEco did a prior set of windows in 2016 and their work was also top notch.

The project manager did a great job coordinating the installation and the crew did an awesome job making sure that everything on site was cleaned up as though they hadn't even been there. They were very considerate of both our home and our yard making sure no nails or trash was left behind for our pets to have any issues.

Poorly Only 4 windows and it was nearly $1400

If you want new windows by winter don't use this company. I placed the order for the windows the first week of May and the windows were not installed until the end of July. There were 2 large holes in 2 of the screens which I saw as soon as I got home and looked at the work. I would have understood if the installer had left me a message saying 2 screens were damaged and it'd be taken care of but I had to call and report it myself. I am still waiting on the screens over 2 months later! My advice would be not to pay until the work is done satisfactorily even though their contract requires full payment on delivery. I've contacted the company multiple times and the issue is still nit resolved.

I went through my insurance so only paid the deductible.  They were very good "A" all the way.  I chose them because they handled the insurance company for me and I didn't have to do it.  I would use them again.

They did a really good job. They are an established business, they didn't just cruise into town. We were having trouble, when we would have downpours the gutters would get overloaded. We went with bigger size gutters and downspouts. We haven't had any trouble since then. We have had some downpours since then. We have had some floods since then. It took a day. From the time we had the guy out to talk to us, until the time the work was done, it took one week. The clean up was good.

Installation was superb. The windows were manufactured by a third party, and after install a sash got stuck in a window. The only criticism of Go Eco is that they did not know this particular product, and their technician to came to repair the issue almost ruined the window. He gave a heroic effort, but he did not know the product, particularly the sash support mechanism. I had to spend a lot of time engaging the manufacturer and finally it all got resolved. The window is superb, but no instructions were supplied with it which I consider to be a significant issue.

Awesome! GoEcoExteriors (especially, Jenny and Larry) were fantastic to work with. We have never worked with a company that ensured that we were happy with EVERYTHING. It was nice to have Jenny (project manager) that concentrated on our account from pricing, to ordering materials, coordination deliveries, to working with our insurance company. She also was extremely prompt in addressing any email or phone inquiries. Larry (the site manager) came by and ensured that all was going as scheduled, any issues brought to his attention were addressed promptly. Our home was left without debris left laying around and any equipment that was being used was picked up and left neatly ready for work the next day. The gentleman who sided out house (Floyd and Al) did one heck of a job. We had a couple of extra items done (repairing chimney vent, replacing a back door and storm door), again work was great. When we need any other work done on our home, we will go directly to GoEcoExteriors!!

Excellent customer service & gave advice on potential problems.

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