This pro has maintained an average of 4.5+ star throughout their time with Angi.
Approved Pro
Extra Step Cleaning, LLC
Maid Service, Duct and Vent Cleaning, One Time Interior House Cleaning,
This pro has maintained an average of 4.5+ star throughout their time with Angi.
About us
No contracts. No hassles. Most of all, No Worries! Also, ask us about our full GREEN cleaning capabilities!
Business highlights
Se habla espanol
22 years of experience
Services we offer
We are a residential and commercial cleaning company based in West St. Louis County that specializes in matching our expertise to your needs. We can accommodate nearly any special requests whether they are environmental, cultural, religious or just your personal preferences. We have full "Green Clean" capabilities and are dedicated to working with you to make sure you are completely happy. We also specialize in move-in and move-out cleans as well as "light"-construction clean-up .
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.7230 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 9% | ||
| 5% | ||
| 3% | ||
| 0% |
Showing 1-25 of 230 reviews
Amber K.
Oct 2024
Everyone is amazing. They do such a great job and very detail oriented.
Kristy T.
Oct 2024
Perfect clean! Extremely thorough, very easy to talk to. Super reliable. Did better than what I expected.!
Kristin C.
Oct 2024
The cleaning was exceptional. The lady's that came in to.clean were so kind and were very helpful with any questions I had. The boss was also so nice and made scheduling so smooth. She was able to get me in right away on short notice. The ladies were also on time.
Dj A.
Oct 2024
Excellent. Professional and hardworking
Kristin T.
Nov 2023
We have really enjoyed Extra Step Cleaning. They are on time, efficient and friendly. Highly recommend.
Julie B.
Nov 2023
Excellent. I’ve used them for years and they always exceed high expectations.
Mark W.
Oct 2023
Fast, friendly and efficient.
Heather C.
Oct 2023
I really enjoy the service I receive from Extra Step. They are on time, friendly, and do an amazing job cleaning. I love how they have large teams so the work gets done quickly.
Paul S.
Oct 2023
Extra Step has been cleaning our home since 2015 and has done a great job. They on time and because they work as a team, they get more work done in less time.
Amy B.
Oct 2023
Ive used Extra Step for about 7 years now. The crews are all exceptional. They do a fast great job and they are flexible if you need a last min change up because of life/kids/travel. They are fantastic. My fav part of the week!
Sandra C.
Nov 2021
Owner of the business is phenomenal. She works with me to schedule the best time around my work schedule. Her hires are always friendly, good workers, and on time. They are very efficient and work quickly.
Devin W.
Nov 2021
The clean was well done and the owner was very personable. I was impressed with how fast the job was done and the quality. We had the crew clean our main floor and upstairs. They changed our sheets and did all the things I hate to do! It was amazing!
Danae H.
Nov 2021
This is a great company to work with because they are fast, efficient, kind and very easy to give feedback/instructions to. The women are really friendly and enjoy chatting with my toddler when we are home. I love our interactions!
Lindsay S.
Nov 2021
We love Extra Step! Our team is thorough. Our team of 4-5 women are gracious, precise and timely. I highly recommend Extra Step!
Mark C.
Nov 2021
Very well. Been using them for awhile and whoever does my kitchen is great!! Very reasonable. Let’s Go Brandon!!
Donald S.
Nov 2021
The cleaners with Extra Step Cleaning are excellent. We've been using Extra Step for years and they've consistently provided top-shelf service. They are responsive to questions and the cleaning crew is always polite, professional, and thorough. We've never had any cause for complaint. They are simply the best.
Linda N.
Nov 2021
Michele and her team have been taking great care of our home for years! Professional and friendly - always taking the time to go the extra mile to make us feel special. Who doesn't love coming home to a clean and shiny house?
Mary P.
Nov 2021
ExtraStep Cleaning is reliable, efficient, thorough and professional. We have tried individual cleaners and other companies. ExtraStep is by far the most consistent and accommodating of scheduling issues. They are also very responsive via email. I highly recommend them!
Margaret B.
Mar 2021
Michele and her team were not only super communicative, but were responding to my questions in the middle of the work day and within minutes! They were able to give me a heads-up when they were headed towards my house and the girls were very fun and energetic! They got in and out within an hour and literally made my life so much easier! The only things they were not able to assist me with were my high chandeliers and high windows (insurance purposes requires different companies to service those requests, which was no problem). The girls worked together and it felt like I had a team of fairies that came in and got out leaving me with the biggest sigh of relief! So Grateful that they come back every two weeks (sometimes every week) because there's really nothing better than coming home to a clean home and actually getting to enjoy it! Thanks to Extra Step and the girls!!
Sarah S.
Oct 2020
Excellent. Michelle was responsive, helpful and her team was quick and thorough.
BRIDGET B.
Jul 2020
Great job, nice people, got the dust and dirt out. Not good for upholstery cleaning as not really equipped for it.
Response from Extra Step Cleaning, LLC
"I am not sure why they keep listing us as carpet cleaners as we have never offered this service thus we also can not or have ever offered upholstery cleaning ..we leave that up to the professionals."
Susan B.
Jun 2020
Women were very professional, and I was happy to see them. Did a great job!!
Response from Extra Step Cleaning, LLC
"Thank you for your review."
MAGGIE B.
Mar 2020
The girls were able to text me prior to arriving which was so helpful. They worked in a team and were in and out within an hour for a routine clean, which was so great! I asked Michele for extra services before they came and they were able to accommodate my wants and my needs (letting my dog out of her kennel after they were finished). I am so grateful for a personable crew in my home. I would recommend to anyone in the West County STL area!! I have used a few other companies in the area and this one is superior.
Shanthi K.
Jul 2019
They were excellent! Professional, efficient and friendly. I beleive $34 per man hour is a reasonable price to pay for an efficient team of four. I would highly recommend!
David K.
Jul 2019
We hired Extra Step Cleaning to do a move-in cleaning in the condo that we recently purchased. We knew that this would be a lot of work, so the fact that the company would send a few cleaners was appealing. Extra Step scheduled us quickly. Initially, I asked for 1-1.5 hours of cleaning. But the cleaners asked for more time because of the amount of work. (We found out later that the condo was unoccupied for 1.5 years and thus had caked on dust and cobwebs.) When finished, the lead cleaner asked for $204 for 1.5 hours of work, which my wife immediately paid, along with a $40 tip ($10 for each cleaner). Later that day, the owner wrote to me asking for more money because her team worked almost two hours. My wife claims that they started at about 8:05 and ended at 9:58 and that a few areas were still dusty. I conveyed this to the owner, who was very dismissive. Actually, we are still cleaning the condo of dust and cobwebs, so Extra Step could have done better. Frankly, I don’t get the sense that Extra Step wants our repeat business. The owner should really invoice clients after the cleaning, so no mistakes are made in billing. Our experience has been mediocre with Extra Step.
Response from Extra Step Cleaning, LLC
"We were "told" via email that we should be able to clean this condo in one hour and "we would like the rooms, refrigerator, and blinds dusted before we move in". When we got there, we found out that the condo was in a horrible state and had been vacant for a year and a half. After one hour of working, the lead girl explained to the owner's wife that they were not even close to being finished and they were willing to work for one more hour but then had to leave to get to the other scheduled customers that morning. The girls arrived at 8 as promised and did indeed leave at 9:58. That is 2 minutes short of 2 hours. The wife paid them for 1.5 hours (team of 4) Typically, I DO bill all customers for their first time cleans so that they are not put on the spot to do math and especially when they are already extremely anxious about being behind, but the wife insisted to pay then and there. I immediately emailed the customer when I learned of the mistake explaining what happened. I was told that the cleaners missed some things (not on the list and not asked to do) and he would only pay what he owed if I sent someone to complete those tasks and not add anything additional (that's 2 hours worth of cleaning that he was refusing to pay). I explained that they would come back and finish cleaning his condo, do the additional items, but will be billed at the hourly rate initially discussed. I even sent him the pictures of how bad the condo was and tried to explain that the blinds had so much dirt that "dusting" was not working. The blinds were dusted three separate times and needed to be hand wiped..individually as the image shows. I heard nothing back until I sent his remaining invoice. We take great pride in working with our customers while trying to do an outstanding job. We also try to be punctual to our homes so a customer is not waiting on us. I had no problem with continuing a relationship with the customer and in no [Member Information Removed] was I dismissive, but we do expect to be paid fairly for our time."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Extra Step Cleaning, LLC is currently rated 4.7 overall out of 5.
Monday: 8:00 AM - 3:30 PM
Tuesday: 8:00 AM - 3:30 PM
Wednesday: 8:00 AM - 3:30 PM
Thursday: 8:00 AM - 3:30 PM
Friday: 8:00 AM - 3:30 PM
Saturday: Closed
Sunday: Closed
Extra Step Cleaning, LLC accepts the following forms of payment: CreditCard
Yes, Extra Step Cleaning, LLC offers free project estimates.
No, Extra Step Cleaning, LLC does not offer eco-friendly accreditations.
No, Extra Step Cleaning, LLC does not offer a senior discount.
No, Extra Step Cleaning, LLC does not offer emergency services.
Yes, Extra Step Cleaning, LLC offers warranties.