Countertops & More

Granite countertop. Tile backsplash and fireplace remodel.

I initially found Countertops and More in a flyer. I sent an email asking for an "estimate" based on a picture of a kitchen in a home we hadn't even moved into yet. Paul was on the project and communicated with me via email until I was ready to make my decision. Once we moved in, he came back, estimated the countertops, talked to me about his concerns, sent his partner back, and finally the measurements were taken. A few weeks later both Brian and Paul came to install my top. They were first-class, professional, and stayed until the project was complete. They left the kitchen neat and clean. When we had an issue with the refrigerator after they had gone, they gladly came back to help me out.

Overall, craftsmanship is OK. There is a small chip at the bottom of the joint. My pet peeve though is that they did not bevel, or smooth off the bottom edge of the undermount sink. The templating was done fine and the joint is well fitted. The big problem was in the coordination of the work. The estimated 3-4 weeks for completion ran about seven weeks. The irritating thing was that we were blamed for the delays instead of CounterTops & More, taking ownership of the problems and just getting the work done. While the owner can be reasonable, at times of anxiety, he has a temper and is quite argumentative and abusive.

This is only a 2 man operation. Both Paul and Brian were very polite and respectful, punctual and had a great work ethic. Their goal was for my wife and I to be no less than 100% pleased with the job. Paul uses e-mail, so it was always easy to contact him. He always responded to us quickly. They cleaned up after themselves nicely.