AUDIO EXPRESS

1ST, THEY INSTALLED IT WRONG AND I HAD TO RETURN TO HAVE THE WORK DONE AGAIN. THEN THEY HAD TO ORDER ANOTHER PART AND DIDN'T FOLLOW UP WITH ME TO LET ME KNOW IT WAS IN STOCK. FINALLY, I ASKED TO EXCHANGE THE GIFT AS IT WASN'T WHAT MY RECIPIENT WANTED. THE PRODUCT WAS IN THE EXACT SAME BOX AND COMPLETELY NEW CONDITION. I SELECTED ANOTHER STEREO AND THE STORE REFUSED TO REFUND THE BALANCE (THE NEW SYSTEM WAS ABOUT $100 LESS). I ASKED FOR A CREDIT TO MY CREDIT CARD WHICH WAS REFUSED BECAUSE THEY SAID THERE IS A POLICY OF NOT REFUNDING MONEY. I WAS TOLD WHEN I PURCHASED THE GIFT THAT I COULD EXCHANGE FOR A DIFFERENT SYSTEM. THERE WERE NO SIGNS IN THE STORE STATING THE NO REFUND POLICY. I WOULD NOT HAVE PURCHASED THE GIFT IF I HAD BEEN TOLD OF THIS POLICY. THE REGION MANAGER WAS EXTREMELY RUDE TELLING ME HE WOULD CHARGE ME $200 TO RESTOCK THE STEREO (PURCHASE PRICE WAS $500). I TURNED THE MATTER OVER TO BBB AND MY CREDIT CARD COMPANY.