OAK HILL TREE SERVICE

The maples only received trimming at about half of what I was told by the salesman. The two tree climbers spent no more than 15-20 minutes apiece working, with one of them smoking and dropping his butts in our landscaping. I also was told by the salesman that any branches of size would be lowered to the ground to protect plants and bushes, did not happen. I told the ground helper to tell the climber to be careful of the landscaping, with the climber saying, "yeah, right". They also parked a personal vehicle in our driveway without asking, and tossing more cigarette butts from the car into the grass. Also, one of the crew asked us for 3 or 4 pops and water.

They were working in our area and we received an estimate from them to do the work. We told them the tree needed to be removed in pieces due to proximity of houses, shed and other trees. They claimed this would not be a problem as they had an experienced climber. The crew came the next day, the climber would not climb the tree and their options for removal were questionable as far as damaging trees and property. Were very uncertain of their abilities so we sent them on their way and had work done by someone else.

ALTHOUGH THEIR PRICES WERE SOMEWHAT COMPETITIVE, I FOUND THE SALESMAN QUITE PUSHY AND THEY ARRIVED TWO DAYS LATER THAN PROMISED, WITHOUT A PHONE CALL. THEY ALSO ARRANGED FOR STUMP REMOVAL, WHICH NEVER OCCURRED.

I PAID THEM UP FRONT BECAUSE I WAS NOT GOING TO BE HOME WHEN THEY CAME, WHICH WAS FOOLISH ON MY PART. WE SET UP A SCHEDULE ACCOMMODATING TO THEM AND NOT ME. WHEN I CAME HOME, I SAW THAT THEY HAD LEFT A MESS AND THAT THEY DID NOT CLEAN UP AS PROMISED. THE SHRUBS WERE NOT DONE AND THE TREE LOOKED AWFUL. I CALLED THE OWNER AND HE WAS DEFENSIVE AND BORDERING ON RUDE AND PATRONIZING. THE SALES REP WAS THE SAME WHO ACTUALLY APPEARED AT MY HOME TO "REVIEW" THE WORK AFTER MY COMPLAINT. A TRULY AWFUL EXPERIENCE WITH AN AWFUL COMPANY. I WAS TAKEN IN MY OPINION!