MASSMANN GEOTHERMAL & MECHANICAL LLC

"Thank you [Member Name] for the kind review. It was a pleasure working with you and Pat on your project. Please stay in touch. Again thank you for your Business! Jason Massmann"

"Thank you for your kind comments! You are a valued customer, we enjoyed servicing you and look forward to serving you in the future!"

"Dear [Member Name], This is the first time I've heard anything about the "system is not performing to spec" Every time we've been to your house is because the steam humidifier was not working/error code. This was caused by poor water quality that would leave calcified buildup on your heating element inside the steam humidifier. Thus the element would over heat and causing a lockout/error code. Again this was due to pour water quality the lack of homeowner maintenance/cleaning. I'm guessing your comment on we're "expensive" is because of the $475.00 FIRST & ONLY service bill? This bill has not been paid and is still owed to us from Dec 2013 for an R.O. filtration system we installed for you to correct your water quality issue. Let me note that we install a NEW Honeywell steam humidifier on this same visit at NO charge. All we asked for was reimbursement on the R.O. system which we have not been paid for. For the record we have not been called for another humidity problem since we installed the R.O. filtration system. However there is maintenance to this R.O. system/filter and if the filter is not maintained you will have plugged filters and more issues. I'm guessing you'll place your blame on Massmann Geothermal. We have thousands of happy customers for whom we've installed Geothermal system, furnaces, air conditioners and steam humidifiers for. 99.9% of these customer love our systems and service. 99.9% of those customers also pay their bills."

"First off I proposed a dual fuel system for the Member in 2008. What this means “dual fuel” is 50% less on the electrical cost from the power company in return they may shut your heat pump off from time to time in peak times. NOTE: In the winter of 2010 Xcel control for a total of zero hrs. The Member decided that they did not want the dual fuel system and asked for a price on a package unit or whole system. So I did what the customer asked and gave them the price. As a contractor I can only advise the customer on what they should install for a system, it’s the customers decision on what to do with it. Unfortunately he did not take my advice but rather went with the standard electrical rate. If the Member would have taken my advice they would be seeing a 50% savings on the electrical costs to operate the heat pump. As for the trouble with the systems pumps, this was caused by the Member excavators/drain tile crew. After our system was installed they dug up our 11/4 supply and return lines. Knowing they hit the line they completed their job and filled the hole rather than telling someone about it. This cost Massmann Geothermal a large sum of money, first receiving a service call that the heat pump was not working, 3 hrs labor including drive time. Then another 24hrs labor not including backhoe cost or material to find and fix the leak that was created by another contractor. Note: Massmann Geothermal did not get compensated for any of our losses. A circuit, is an electronic devise that can fail in any brand, Type, make, or model. What should be stated here is Massmann Geothermal has taken care of our customer even though we are still owed nearly $3,000.00 since 2008. Again not including the losses we encountered due to other contractors the Member hired. I’m writing this letter 8/17/2011 Unfortunately this is the first time I’ve hear the complaints and wish the Member would be like most customers and let me know directly if they have any grips."