Zell Plumbing & Heating

Les Zell removed an old bathroom faucet that we had found it impossible to take apart and remove, installed a new one, and replaced supply lines. We have used Zell Plumbing before and know that while his prices are on the high side, he is the person to call when we have a tough situation or need good advice.

Mr. Zell began with an inspection of valve/tee and agreed that it needed to be replaced. Given that some of the pipe were galvanized and some copper AND he was not sure if he could access all items without tearing out walls he gave us an on the spot quotes. We agreed to proceed starting knowing what it might cost even if it were the worst case. After continued inspection he found that he could remedy the problem by replacing the valve/tee and replaced the section of galvanized pipe with a copper pipe with out tearing out walls or ceiling. He completed the task quickly. Now we have copper to copper piping as is proper. And, we have piece of mind that we will not have a ruptured tee in this area. We have had Mr Zell out for plumbing jobs several times and will continue to use his services.

Very helpful, professional. It was more expensive than I had hoped, but I suspect that it was not overpriced. I would definitely hire them again.

I left a message New Year's night and Wes called me back first thing in the morning. He suggested that the pipe was frozen, not blocked. Made perfect sense. He said he hoped to get to me by late afternoon but made several suggestions for how I could tackle it myself. I used a space heater, a hair dryer, a fan and cranked up thermostat. He called later to say he couldn't get to me but referred me to another vendor. I waited a bit longer to see if I could get it thawed and I did! (just in time for dinner guests). I appreciated Wes's early phone response, his suggestions and his calling me back later.

Great! I was replacing my kitchen faucet, and while I was able to complete most of the installation, I couldn't get the supply lines hooked up without leaking, and decided it was time for a professional. I called hoping I could get a same-day appointment, and not only was Mr. Zell able to accommodate me, he happened to be conveniently located such that he was able to stop by within the hour. After determining the issue (original shut-off valves wouldn't accommodate the new installation) and offering me some options on how to address it, we agreed that he would acquire the necessary parts to replace the shut-off valves. He was able to return the same day, and after another hour or so, the work was completed and the faucet was up and running! Nary a drip to be seen. I feel extremely pleased about Mr. Zell's work, and he was also very personable and professional. A+!

Mr. Zell took care of my problems the same day I called because he was in my neighborhood when I called. I watched and he told me what I could do to take care of the faucet and drain issues by myself in the future.

Les was prompt at returning calls, on-time, did the work quickly, was courteous and tidy. We had concerns about our sump pump sounding funny (15 years old and check valve failed), and some dripping from our water heater. He determined the water heater was fine, but needed a new pressure valve. Sump pump was still running, but because of the age we had it replaced. He was also very good at explaining what the options were and how things work, as well as the work he completed.

He took his camera downstairs and took pictures, showing me what needed to be replaced. He suggested waiting until spring to do the outside faucet, but fixed the kitchen sink and sprayer. He took out the faucet and sprayer and installed a new one. I thought he was neat, friendly, and professional, but his pricing was extremely high!

came very fast, identified the problem right away, fixed the issue and clean and courteous

For the past month I have been having problems with a leak in my toilet flushing system. I was told at a local hardware store that I could remedy the situation by replacing the flapper myself. However, the situation worsened, so this afternoon I called Zell Plumbing. The owner returned my call within an hour and offered to come to my home shortly after that. He discovered three issues that were causing the problem (a defective flapper, a loose screw and an outdated valve). No more leaking toilet!

I am a real estate agent who lives on the opposite end of town needing help with drainage issues. I called Les at Zell Plumbing twice and he helped on both occasions. He was prompt, fair and went over and above looking for the water issue. He worked on the sump pump which we hope is going to solve the problem. Les could not have been more attentive to our call and the problem. I would certainly use him again if I needed a plumber in the area.

We use him regularly. He is extremely pleasant and his costs are reasonable.

Went very well. Les called me the same day that I left a message. He called before he was on his way. He was happy to look at other things other than what I called him for.The job went fast and he explained what was going on and what he was doing. Les is very nice and I will be calling him again if I need a plumber.

great determined a grandchild must have overflowed the shower or bath and water leaked causing ceiling stain no problems found with pipes or toilet in that room Zell's correct address is not Somerset, WI; it is 27th St N., Lake Elmo, MN

Tub had standing water for a long time (it's a tub used only by guests and rarely). I called Zell and received a call back saying that they could come out the next morning. I have him a tour to show where things are (he wanted to know where second floor bath hooks into basement pipes). Then I went back to work (I work from home). I heard some famliar clanking from above and went up to say that it hadn't occurred to me to check the tub stopper (it's an internal one so not visible to the eye). That's all it was! (silly me) He did some snaking anyway as it hadn't been done in a long time. He also gave me some advice about code requirements not met by such an old faucet system. Good to know. So I guess I'm not really assessing his competency because nothing was REALLY wrong but he was good about it and explained a few other things.

I wanted one leaky pipe removed and remaining pipe rerouted- Completed I wanted both shutoff valves for the outside faucets, which were in the rafters,removed and placed at a lower level so anyone could turn them off. Instead he offered another cheaper solution. He added a new valve close to the floor that handled both upper valves.One of the upper valves was leaking when it was turned on. He merely tightened this one, that's all that one required.. Both outside faucets were leaking as well. Instead of replacing them though, he took them apart and replaced the washers. I'm glad he didn't do everything the way I wanted it done. He found better, more efficient, cheaper ways of doing things. He saved me quite a bit of money. He was punctual, friendly ,competent and honest.

The installation went great. Les got there on time as he said. During the installation, he educated me and was very personable. In the future, I will definitely not call Roto Rooter anytime in the future. Really appreciated his work. Thanks Les!

Les was very friendly and went above and beyond to improve surrounding basement problems. Professional and a fraction of the price we got on two other quotes.

I am a repeat customer. Zell has always been responsive, timely, courteous and friendly. Scott has been to my house several times over the years. He is the best plumber ever! He has repaired or replaced faucets, toilets, clogs, replaced water heater. He always does a wonderful job. He is extremely knowledgeable and honest. I know I can trust him, which is especially important as a single mom. Scott has a wealth of knowledge and history of products. He was even familiar with the specific type of sink in my bathroom which was an unusual design from the seventies. He will advise me on my options for repair or replacement and what the cost and future implications are so I can choose the best option for my needs. He was out again this week. He was able to get my pump running again for my well which still feeds my outdoor water faucets. The well and pump are 35 years old. When I turned the water on last week and the pump did don't fire up, I feared the worst. Thankfully, Scott was able to get it working very inexpensively. I am so glad to have Zell for my go to plumbing needs.

He cut the pipe and put the valve in the line.

I have used Zell to repair an antique toilet over the years and it finally gave out and sprang a leak in a part that cannot be easily replaced - Scott recommended that I finally replace it - he took the time to write down all of the measurements and details I needed to consider and even recommended a brand he prefers. He came back to install it and did a great job. Scott also installed a new kitchen sink for me when I have my counter tops replaced - again he did great work and showed up on time and did the work for what he estimated. I will continue to use Zell for all my plumbing needs - they are reliable, affordable and do quality work!

I had zell plumbing come in to give me an estimate on plumbing for a bathroom that we are planning on doing as part of doing our basement. We had a good conversation with the company rep and as we were going through everything he put details on his work order contract sheet on what would need to be done. After we were done he asked me to sign the thing that he was writing up stating that it is their company policy for all customers to sign what he has written to show that he was there and gave me an estimate. Having worked with several different trades over the last few weeks in getting estimates on different things including other plumbers (all through Angies list), none of them had made such request. This made me my antenna go up and I politely said no. He then immediately pointed to another line on the sheet saying that that is ok, but I need to sign on this other line in order for him to give me the sheet that he had been writing on with the work details and estimates again per their company policy. I refused again and told him that it was ok if he could not give me that sheet. After a few exchange on why I was not willing to sign he gave me the sheet anyway before leaving. I reviewed the sheet after he left and sure enough it was written as a contract obligating me to get the work done for $4800 and even included terms such as 1/3rd payment in 3 stages and that I would pay for the city permit fees and a few other details. The first place where he wanted me to sign was under the statement "I hereby authorize you to perform the described services and to pay the amount indicated.........." and the second one next to "This is to acknowledge the above work has been completed to my satisfaction." Wanted to give heads up to be very wary on signing any paper that this company may give as part of providing an estimate or as a matter of fact while getting an 'estimate' from any contractor for anything. For getting an estimate on a future project you should not need to sign anything to avoid the probability of getting obligated to get something done when all you are looking for is an estimate. And in this case the Zell plumbing rep eventually gave me the paper in any case when he figured out that I was not going to sign it. Thanks

We are finishing our basement and needed a water lined moved so we can finish the ceiling. Zell showed up when they said they would and completed the job as they described. The guys were nice and they did a nice job. He also gave me some suggestions about making sure a valve remains accessible and gets heat after we finish the walls and ceilings. I would recommend to others and would not hesitate to call again.

I'm completely comfortable having him do work for me. The guy is just a neat guy - very helpful and very responsive. The toilet that we had was an unusual toilet, and they got a replacement very quickly. His concern for me and not having a functioning toilet was very nice.

Very friendly, don't recall the price any more. Just super!