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*CLOG-AWAY

Founded 1999 • With Angi since May 2010

CLOG-AWAY *** Drain & Sewer *** (763) 574 - CLOG *** no trip charge *** free estimates *** family owned/operated *** "KING OF THE SEWER, AND THAT'S NO MANURE!"

Business Highlights

LGBTQ+ FriendlyLGBTQ+ Friendly
Family Owned & OperatedFamily Owned & Operated
Emergency Services OfferedEmergency Services Offered
Eco FriendlyEco Friendly
Wears MaskWears Mask

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount
10%
Emergency Service
Yes
Eco-Friendly Accreditations
Yes
No License Required for Trade
Bonded
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page. Contact pro for more details.

Verified Reviews

3.0

(4) Verified Reviews

Showing 1-4 of 4 reviews
Christopher D.
5.0
09/28/2020
I simply can not say enough good things about Craig's work. After confirming that my current drain line was the incorrect size and not code, Craig completely rerouted my kitchen sink drainage for half the price I was expecting. The work was top notch. Aesthetics matter even in situations like this. He kept that in mind while running his pipes allowing for the lines to be hidden as much as possible but keeping proper flow. I will not be calling anyone but him in the future if I need additional plumbing work. Thanks again Craig
Description of Work
Re-routing of kitchen sink drainage
Category
plumbing

Service Provider Response

Thank You [Member Name Removed]! We APPRECIATE your business.
Joel A.
1.0
08/11/2020
Avoid this plumber at all costs!!!
Description of Work
Clogged drain
Category
plumbing

Service Provider Response

[Member Name Removed], I think you have the wrong company in mind. We do not service Bloomer, Wisconsin; we service the Minneapolis/StP metro area. We also reviewed our business invoices for the date you specified, 6/1/2020, and we have no record of working with a customer with your name. Please remove this review. Thank You CLOG-AWAY
Vicki S.
5.0
01/02/2015
He was polite, evaluated the situation and quoted the price. He completed the job quickly and gave me a senior discount. I would totally call Clog-Away and recommend the company to others.
Description of Work
Cleaned the sewer drain thoroughly and added enzymes to the drain, Guaranteed the job for a year.
Category
plumbing, sewer cleaning, drain cleaning

Service Provider Response

Thank you [member name removed]! It was a pleasure doing business with you. Happy New Year! Craig Moyer CLOG-AWAY Sewer & Drain Cleaning Expert (764) 574 - CLOG clog-away.com
Jacob G.
1.0
12/02/2014
Craig was very unprofessional. He switched the price after he arrived, which was 40% more than the rate that he advertised and quoted me. He tried to rationalize the price to me, and he then got very confrontational when I tried to push back on the price. I caught him in a lie a couple times as he tried to explain his higher price (I can hardly wait to hear the lies when he responds to this review). After I said I'd just pay the higher fee (since I didn't want to go through the hassle of lining up another company), he told me that this job wasn't worth it to him, packed up his tools, and left. Before he left, he stated that I wouldn't find a better or more reasonable person to do this work, and that he is "the best company around" for this work. Well before he had even driven away, I had already lined up another company to do the drain cleaning for the price that Craig originally quoted me, and this company received excellent reviews on Angie's List. It's not hard to find a drain cleaning company for $99, contrary to what Craig believes. Craig also tried to rationalize his higher price saying that he is a plumber, though he's not listed as a licensed plumber on his Angie's List page. He even advertises using the Better Business Bureau (BBB) logo, though he isn't BBB accredited. **Note that I listed that 'services were performed by this provider' since he started doing the work before telling me of the increased price.
Description of Work
The provider was there to do a routine main line sewer cleaning
Category
sewer cleaning

Service Provider Response

My name is Craig Moyer. I am the owner of CLOG-AWAY Sewer & Drain Cleaning (763) 574 - CLOG (removed member name), I'm sorry you were dissatisfied that we could not do business. I disagree that there was any unprofessionalism on our behalf. I do recall this interaction in which I explained the $99 rate was for preventative maintenance service (meaning the drain is not yet clogged by a stoppage). The ad placed in craigslist spells that out; I will include a link below to such an ad. Upon inspection, I found that your main sewer line was in fact clogged; warranting the regular rate. In addition, I also offered to clean your floor drain and a second floor drain free of additional charge. At which point you then began to question my diagnostic techniques and also haggled about the pricing from the ad you did not read correctly. Being in this field for 15 years, I've seen many things and have encountered many customers; some of whom not very nice. I am very good at my job and offer my services at a very reasonable price. In my 15 years I have never walked away from a customer. I thoroughly tried to explain our pricing and also offered free service in addition. This was in reaction to the miscommunication our ad had on you. I am truly sorry I left you unsatisfied and with a drain clog unresolved. But I am prideful of my abilities and morals and stand by my work. I have built this business by not burning bridges and leaving a good impression. I was uninterested in your business Mr Gervais, because I showed up when you asked, I diagnosed the problem and offered suggestions along with free services that I normslly charge for. You responded by questioning my procedures and also by reminding me that you could get someone else for a cheaper rate. I simply allowed you to exercise that option. Thank you, and good day. Craig Moyer CLOG-AWAY Sewer & Drain Cleaning Expert (763) 574 - CLOG www.clog-away.com

Phone

Address

1626 9th St Suite 305

White Bear Lake, MN 55110

Other Information

Services offered

DRAIN CLEANING, SEWER CLEANING, DRAIN UNCLOGGING, SEWER UNCLOGGING, EMERGENCY SERVICE, PREVENTATIVE MAINTENANCE HYDRO-JETTING, PLUMBING

Covid-19 update

We are taking additional precautions to protect our customers.

Health & Safety Measures

We will wear masks and gloves when we visit your home
All statements concerning COVID‑19 business operations and essential services are informational only, and are self‑reported and not verified by Angi.

Payment options

Visa
MasterCard
American Express
Discover
Check
PayPal

FAQ

*CLOG-AWAY is currently rated 3 overall out of 5.

*CLOG-AWAY is open:

Sunday: 8:00 AM - 6:00 PM

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 8:00 AM - 6:00 PM

*CLOG-AWAY accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Check, PayPal

Yes, *CLOG-AWAY offers free project estimates.

Yes, *CLOG-AWAY offers eco-friendly accreditations.

No, *CLOG-AWAY does not offer a senior discount.

Yes, *CLOG-AWAY offers emergency services.

Yes, *CLOG-AWAY offers warranties.

*CLOG-AWAY offers the following services: DRAIN CLEANING, SEWER CLEANING, DRAIN UNCLOGGING, SEWER UNCLOGGING, EMERGENCY SERVICE, PREVENTATIVE MAINTENANCE HYDRO-JETTING, PLUMBING

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