Founded 1999 • With Angi since May 2010
Business Highlights
LGBTQ+ Friendly
Family Owned & Operated
Emergency Services Offered
Eco Friendly
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Service Provider Response
Thank You [Member Name Removed]! We APPRECIATE your business.Service Provider Response
[Member Name Removed], I think you have the wrong company in mind. We do not service Bloomer, Wisconsin; we service the Minneapolis/StP metro area. We also reviewed our business invoices for the date you specified, 6/1/2020, and we have no record of working with a customer with your name. Please remove this review. Thank You CLOG-AWAYService Provider Response
Thank you [member name removed]! It was a pleasure doing business with you. Happy New Year! Craig Moyer CLOG-AWAY Sewer & Drain Cleaning Expert (764) 574 - CLOG clog-away.comService Provider Response
My name is Craig Moyer. I am the owner of CLOG-AWAY Sewer & Drain Cleaning (763) 574 - CLOG (removed member name), I'm sorry you were dissatisfied that we could not do business. I disagree that there was any unprofessionalism on our behalf. I do recall this interaction in which I explained the $99 rate was for preventative maintenance service (meaning the drain is not yet clogged by a stoppage). The ad placed in craigslist spells that out; I will include a link below to such an ad. Upon inspection, I found that your main sewer line was in fact clogged; warranting the regular rate. In addition, I also offered to clean your floor drain and a second floor drain free of additional charge. At which point you then began to question my diagnostic techniques and also haggled about the pricing from the ad you did not read correctly. Being in this field for 15 years, I've seen many things and have encountered many customers; some of whom not very nice. I am very good at my job and offer my services at a very reasonable price. In my 15 years I have never walked away from a customer. I thoroughly tried to explain our pricing and also offered free service in addition. This was in reaction to the miscommunication our ad had on you. I am truly sorry I left you unsatisfied and with a drain clog unresolved. But I am prideful of my abilities and morals and stand by my work. I have built this business by not burning bridges and leaving a good impression. I was uninterested in your business Mr Gervais, because I showed up when you asked, I diagnosed the problem and offered suggestions along with free services that I normslly charge for. You responded by questioning my procedures and also by reminding me that you could get someone else for a cheaper rate. I simply allowed you to exercise that option. Thank you, and good day. Craig Moyer CLOG-AWAY Sewer & Drain Cleaning Expert (763) 574 - CLOG www.clog-away.comPhone
Address
1626 9th St Suite 305
White Bear Lake, MN 55110
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