O'BRIEN ORNAMENTAL IRON

Perfect!! Highly recommend.

Went great. From the original order to install. Service was great, install went great and they look beautiful! Highly recommend. Would definitely use O'Brien again if the need ever arises.

I brought in measurements and a picture and O'Brien's made a handrail for me to install. I failed to notice on the final draft that the rail was on the wrong side of the steps. They changed the mounting for free and the railing fit well. I chose them because they were close to where I live more than for price, but their price seemed comparable to what I paid for a front railing several years ago and what I was able to find online. They were very pleasant to work with and the railing looks great.

Everything from initial design, production of railings, and installation went exactly as we expected. A great company to work with, and we would definitely use their services again. Thanks to the entire staff!

Fast, efficient and all looks great!

Perfectly.

Product installed was very nice; lead time was shorter than they estimated; did good job

The work was great, the quote was reasonable, and it was installed right when they said it would be. I'm thrilled with everything about the process, especially after getting quotes from a few other companies that were pretty underwhelming and much more expensive.

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O'Brien was punctual in coming out for a quote and provided all the right communication to get the booking in place, and was clear that they were not able to complete the work for 6-8 weeks. I put down 50% of the job quote, which was acceptable. I was disappointed that I had to call them after 4 weeks to check in on what date we would expect them to arrive for installation. That conversation still didn't get a firm date set, but instead a timeframe expectation for the first week of January. When we came back from being out of town for Christmas, we found the railings were installed already the week previous (assuming 21-24 December) and no one had gotten in touch with us to state they were coming out or to check up that we were satisfied with the work (hence the B for professionalism). Luckily, the work was great and we were happy with the result!

Price -- holy cow, this company gave us a deal compared to two other companies' quotes! One was for $1800 and one for $2500 for the exact same work. I have no idea how they managed to have the price be so low, but it makes sense why they were booked out so far in advance. We would recommend working with them if you're really flexible on the installation timeframe and you're looking to get a good deal. Overall very satisfied.

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Exceeded my expectations. 

We found  the company through Angie's list and then reviewed their website, where we found many pictures to review.  We found what we wanted and Shawn came to our home to discuss and measure.  He  was very personable and  knowledgeable and provided us with  diagrams  showing what the  railing  would look like.  We discussed our concerns about  snow removal  off the  front step railing, which  included vertical  posts and a bottom rung but were reassured that there would be enough clearance to go underneath.  We waited about four weeks for production and installation.  We were very happy with the  color and construction of the railing but noticed  after it was installed that the slope  of the rail going down the  3 front steps seemed too steep and barely cleared the concrete.  We sent a picture to Shawn and then talked with him by phone.  He  explained that  the diagram we were given  was never meant to be exact and that  there were "codes" they have to follow  ( no more than 6" between the step and the bottom of the railing, I think).  I wish he would have discussed this during our first visit!  Also, there are pictures on their website that  clearly don't follow this "code".  I think it should be  standard practice to inform the customer,  before installation, if there will be a variance in the  expected look of the railing.  I also had to ask about the advertised  10% senior discount  posted on their website.  We  do like our rail but were disappointed  in the process and outcome.

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I was very pleased.

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It went great from start to finish. The design we submitted was replicated perfectly, the price was very reasonable, and they installed it professionally when they said they would.

O'Brien installed a new custom railing for an entry stoop that had been poured months earlier.  We had several conversations regarding the design.  Each proposal was accompanied with a detailed drawing and quote.  After the design was finalized, they put me on the schedule.  When the schedule changed due to weather conditions, they promptly alerted me.  When the weather finally allowed them to install the railing, I got a call two days before.  They arrived promptly, talked me through the detail of what they were going to do, and even took the time to periodically wave to my toddler who was watching with great interest from the window.  They finished quickly (less than 1 hour), and left me with a beautiful railing that is straight and level.  I wound't hesitate to recommend this company.

Work was high quality and done on budget. The company was responsive to questions and its installers were professional. Will use them again.

I had a problem because of low set windows on both sides of the landing.  They were able to come up with a solution and were easy to work with.  They look great.

Quality of repair was excellent. Work performed when promised.