it started with them telling us they would be out to do the job on a certain date(i cant remember the date),and never showed up. we then called them to ask what happened he said he would be out the next day, and again he was a no show! it went on with us calling them several more times to only get the same responce that he will be out in the morning. this went on for about 2 weeks, then finally we were told that the crews climber was missing and he was needed to cut down the tree. we then said to them that we were going to call a different company for the service. they then called us the next night to say they found the climber and could be out in the morning if we still wanted to have the tree removed, so we gave them another chance. they did finally show up and started cutting the tree down. In the process of cutting the tree down, as they put it "one got away from them", they knocked our power line down and we went without power for about 7 hours! In order to get our power line back up they had to call an electrician, whom i believe was a friend of his, and the guys partner needed to look in our basement and on his way down the stairs, he turned around and asked, "how do i turn the lights on?" I couldnt even believe it! They didnt finish the job the first day so they had one of their guys out the next day to finish up. When he was finished grinding up the stump, the owner of the company showed up and asked for payment. I asked about the wood that was still everywhere, not only in our yard, but our neighbors yard too, which he had told me would be taken away, he said he would send a truck out to pick it up. I was thinking it would be that day, as he had left LARGE pieces of wood in our neighbors driveway and a huge mess in it also, but the day ended and they were a no show! Well, we left the wood everywhere for about 2 weeks, except in our neighbors driveway, WE had to move it out of their way! I tried to call them, but they never answered my calls and they never showed up to clean up the mess they left! Needless to say we were left to finish the job we paid them to do!! we had about 5 truck loads to get cleared up in our yard, it was a day long process and I would never call them again!!