S&S Contracting

I was hoping that I would NOT have to write this review, but after 6 1/2 months of waiting for S & S Contracting in Duluth, MN to make good on their word and warranty, I feel compelled to warn others before they spend their hard-earned money with a company that does not stand behind their warranties or their word. In Sept. of 2022, I contracted with S & S Contracting to build a driveway at my home. The work came with a one-year warranty "against defects in materials and workmanship". In March 2023, I contacted them because of pock-marks and cracking. Kate Spaulding, one of the owners, inspected the driveway and said a driveway that was less than one year old should not look like mine, and she would send a crew to fix it. She said it would be repaired in early spring, to beat the construction rush. I contacted her again in mid -June, thinking that I may have gotten lost in the shuffle. Kate sent a crew out, they sanded my driveway and patched it. The patches were sloppy and did not blend in to the driveway. I asked about it right away, but got no response from the company. Within a week they were flaking and cracking. I texted several times over the next two weeks, and I finally got a response from Kate saying she had been on vacation and would stop by on the upcoming Monday. A month later, after a crew came to sand down the driveway. They made a huge mess and the run-off stained the road and my neighbor's sidewalk and driveway. Kate assured me she would have it power-washed and that she would refinish my driveway herself. That was in late July. Now it is the middle of October. My text messages, phone calls, and emails have all gone unanswered. My driveway has no finish coat on it, and they have my $9,920.00.

When completing our 26'×36' garage slab, Kate was thorough from start to finish! She was also willing to consult on some of the other aspects for our garage project even though her team wasn't getting to build the garage. She handled the permit and even came out and helped us locate one of the property's survey pins! He crew was top-notch and pleasant to work with! I would highly recommend Kate and Vince and the whole S&S Contracting team.

Very nice to work with. Very honest and reliable. We hired them to replace our roof.

S&S is super knowledgeable, has great customer service and finish early or on time. They really go above and beyond to make you feel heard and do the little extra things that most others don't even think of or care to do. Already have them working on another project and would highly recommend them!!!

Professional and honest. Quality work and great customer service. They quoted me an honest price, finished the job quickly, and left us with a beautiful driveway (500ft) with no issues! We have dealt with lots of contractors since building our home and these guys were one of the best!

Easy to work with. With asphalt costs soaring, I decided to do the site prep dig out with a limestone base now, and postpone blacktopping until oil prices fall. They were the only contractor I contacted willing to do that. Good people.

Very knowledgeable about grading and compaction for gravel driveway. Chose good quality grading material. Prompt and thorough work.

A job well done! Not only great communication but on time all the time and the work done exceeded expectations. The crew worked together very efficiently and effectively. They answered all questions I had and gave expert advice on the key design components of my driveway. The price was thousands lower than the competition and the value unmatched in the area. It is refreshing to see hard working people giving you what you paid for and then some, I would not hesitate to call them for any job big or small and I wholeheartedly recommend them, They cleaned up completely and even rolled up my garden hose. Hats off to S&S and glad I had them do the work,

This year as we celebrate our 14th wedding anniversary (which is today 9/8) we decided to take the money we had saved up along with a loan and get our driveway paved. We were so excited and knew it would benefit us with the equity in our home as well as make it easier to maintain. Right away we contacted local business with no response. That was until we saw the signs posted up for a S Paving. My husband contacted them and they were quick in coming here and giving us a quote. Very friendly and like with my small business I decided to give them their shot. They were prompt and came when scheduled. The initial prep work seemed to go well. Although I was at that time struggling with Covid so I was not able to go out and watch or talk with them. The day they laid the blacktop all 4 of us in my family had Covid so we did not go out to talk to them. We watched from the house. Their other workers that were there that day seemed to be working with them well and there was no mention as to any problems that were had. As they were wrapping up, I brought out the money and gave it to them (keeping a decent distance/and with a mask on). Then I went back to bed as I was very ill. A few days later when I had enough strength to walk, my husband and I went out to check the completed work. It was not good. The straight area of the drive was all crooked. There was a large area where the top was all messed up. Many issues. We contacted S & S and they came to discuss our concerns. They apologized for the top part as their machine malfunctioned. And said they were sorry that they never told us about it before they left. They agreed to cut and fix the crookedness of the driveway, fix the top portion and address the few areas with standing water. Also because of the inconvenience they volunteered to do gravel alongside the driveway & seal it next year at no cost to us to make up for their lack of good work. When they came to fix their mistakes, no cutting was done. Two areas were patched and still crooked. And they started putting gravel alongside the driveway. When we noticed that they never fixed the areas first, we told them to stop because we didnâ t want them to waste anymore of their time. Out of respect we told them we would not be happy with the work once completed, so we didnâ t want them to finish. We decided to give them a call and discuss other options. We were told that we would not be able to get a refund at all, and that they would come here and discuss yet again another option for fixing their mistakes. When they came they said the reasoning behind not cutting it like we discussed was because they did not think that we would be happy with it. We again told them that we wanted the crookedness to be made straight and that we were OK with it being cut and patched as long as it was straight. So we planned for them to come again. The day that they were suppose to come we were sent a text that they could not make it because they were finishing a job and they would not be done until late. So, we rescheduled. Yesterday was that day. And again we were sent a text stating they were stuck at a job site and could not make it. I called them later that evening and discussed with them the fact that I was not happy that they kept stalling on us. And I also spoke with them about the fact that we just wanted a refund due to those issues. They kept mentioning other things when I asked why there were so many issues with the straight part of the driveway. I asked a second time and that is when I was hung up on. Not only did they hang up on me, but since then both my husband and I have been blocked and they wouldnâ t respond to texts. I would NOT recommenced them.

Great communication. On time. Nice people.

Wonderful group of workers. Got my driveway done in 2 days! Great job and cleaned up after. Cost was reasonable. Glad I chose S&S!

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