Rivertown Animal Hospital

"Thank you for your review of Rivertown. I reviewed your charges and to be fair the testing done for the eye condition was only $45. Eye infections can be very serious and looking for ulcers and checking tear production is necessary prior to prescribing the correct medication.Layla's eye medications were $75. This is comparable to what you would pay at other veterinarians as we are charging according to our cost for the medication. Your bill also included Heartworm/tick testing which is recommended annually and a prescription for Heartworm Prevention. A rebate was provided for the Heartgard. I understand that costs add up quickly. It is our goal to provide the highest quality care for your pet. If these costs weren't explained prior to your consent or misunderstood I apologize. We are consistently rated by our clients with high marks for the care we provide and we are recognized by our peers throughout the veterinary community for providing exceptional veterinary care. It is our goal to maintain this standard of care, however we recognize that communicating these costs is important and thank you for your feedback. Dr. Ginger Garlie"

"Even though this case was 7 years ago, I remember the circumstances. The patient had been evaluated and had blood tests prior to a dental cleaning. The liver enzymes were elevated. Our discussion regarding the work up to determine the cause of the abnormal liver included the option for ultrasound. This is often the best way to determine there are no tumors, gallbladder disease or other serious illnesses which may trigger a liver elevation. Catching these diseases early is often the best way to treat and prevent serious illness. Our recommendations were medically appropriate. Our hospital has the unique ability to provide higher diagnostic care through specialists as well as on site testing. This often avoids the need for referral to outside specialists. As always we present options we consider appropriate for our patients. It is up to the client to proceed or decline these recommendations. We are sorry you were not happy but also realize we are not for everyone. It is important for you to find a veterinarian with whom you are comfortable . Reading our hundreds of reviews we have formed this relationship of trust with our clients and will continue to make recommendations that are in the best interest of our patients. Dr. Ginger Garlie"