Hoffman Cooling & Heating

Prompt professional knowledgeable friendly

I’ve had excellent service from all the staff at the company.. No long wait for a technician to come. They have kept me informed as to arrival, cost. They leave the work area totally clean. Everyone has been very accommodating and pleasant. Work is A1!

They were communicative, professional, efficient, and did an amazing job! They are affordable and we will definitely use their services again in the future. We used a Groupon voucher to reduce the price. Highly recommend this company.

Amazing from start to finish. When we woke up to a chilly home, Steve sent out his best technician to look at our furnace. Drew told us what we already knew, we needed a new furnace. Picked out a shiny new furnace and AC. Colton and Ryan came out at 8 am on Monday morning to get everything up and running. Steve then followed up to make sure all our questions were answered and we were happy with everything. I will be recommending Hoffman to everyone I know.

Drew did a great job on checking my furnace. He was very professional and answered all my questions.

Wonderful! Very professional, answered my questions and got the work done in a timely manner. Courteous, helpful and local. Hoffman Cooling & Heating was a familiar name for me and I was pleased at the great job they did! I’d recommend them!

timely and thorough

They were prompt , clean, friendly, professional and did great work. I will use them in the future if there is ever a need.

The technician was very knowledgeable and took time to explain potential future issues with my 25 year old furnace as well as what the options are. I was happy with the service and would hire again.

What a wonderful surprise to have such an experienced Craftsman take care of my furnace after many dissapointments due to hiring big name companies with little to no knowledge of my furnace type. True craftsmanship and professionalism!

Great communication and responsiveness. Service technician arrived on time, worked quickly and explained the work and other things I should consider without being pushy. Very positive overall experience

Very professional, on time, courteous, and job well done

We hoped to repair our old furnace, but learned the expense might add up almost to the cost of a new one. Things were explained clearly so that I was confident we made the right decision. The new furnace works nicely, much quieter and faster to heating the house too.

I was told I needed a new furnace by another company. I wanted another bed/opinion. They showed and explained everything so thoroughly!! No, I did not need a new furnace, I was so great full for their honesty!

Great, Dean was very informative and also took a second to give me some advice regarding my Central air unit. Great customer service

It was excellent. The employees were great. They were professional.

It was excellent. They were great people to work with. I would use them.

We are very happy with Jim and how he helped us.

I am providing an update to this review. I received a call from companies owner and was patient to hear what I have to say. Explained in details in their billing practice and apologized for scheduling discrepancies. He also refunded $200. That was a grand gesture made to correct previous overcharge and I appreciated that very much. I thought I should take time and provide this feed back and revert my review for excellent responsiveness and work. My experience with Hoffman Cooling & Heating was a disaster from start to end. I called them on Friday morning, I received a call back at noon scheduling me for Saturday with $89 initial visitation price. I waited Saturday till 2:30 and called them to see why no one showed up. I was told there is nothing on their schedule but they can set one up but it be $129 cause its Saturday. I somehow convinced them about how I scheduled it previous day and quoted price of $89. Thankfully they obliged to send a repair person for that agreed price. He (Joe) showed up and replaced a Capacitor. I asked how much that Capacitor costs, I was told it is $316. He sepnt about 15 minutes and charged me a total of $405.83 ($316.83 for part and $89 for service). After he left I Googled the replaced part GE 97F9833, it was available on Amazon for $19. I promptly called them and asked why I was charged $316.83? Especially conning me thats how expensive that part is and it is hard to get it from factory and such. I understand someone charging me for part & labor. If they told me part is $50 and we charge labor $1000 per hour I would have hired someone else. So simply put, if you want a honest business that charges you a fair price go somewhere else. I definitely not giving my business to these greedy people.

Best price in the area. The installation tech was great. I appreciated that they cleaned out all the duct work and vents in the house (included in the price). My concerns were addressed quickly and promptly -- the owner ensured we were satisfied with our purchase.

Awful - over confident individual took apart heater, couldn't get it back together...then advises he just happened to have a sale rep hearby who could sell me a whole new furnces - be ware of these guys...

Great company to work with! Owner was very friendly and helpful. Work was well done and techs were friendly. We ended up having our father get a system through them as well.

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