Dusty's Drain Cleaning And Plumbing

I've used Dusty's Drain Cleaning services multiple times and always have had a very good experience. They are very responsive, punctual, and provide accurate up-front price estimates. I appreciate their quality work and overall professional approach.

They were good. They did what they said that they would do. They found nothing wrong. Very satisfy with them.

They were able to thaw the pipe with minimal damage/changes to the existing (new) plumbing. I had recently had a major remodel and the kitchen was moved to new location as of November. They were very efficient and knowledgeable. Thank you Erik/Eric's.

Wouldn't you know it, a snow/ice storm occurred overnight and the morning the technician was scheduled! His commute was hours longer, but he made it and videoed sewer lines at 6 residences, The technician was knowledgeable, professional and courteous. He was willing to answer any questions and all were well satisfied with his services. He was unable to make copies of the videos when he was here, but another person with the company e-mailed the videos soon after.

...

It went fine. He arrived on time and worked quickly and was very conscientious about keeping the work area clean. I have used these people for the past six years whenever I've needed my drains opened up. I will definitely hire them again when I need my drains opened or any other plumbing work.

Dusty was prompt, professional, and very knowledgeable. I will definitely hire him again.

unknown

unknown

They were quick, and very professional.  We would definitely contact them again if we have any plumbing issues.

unknown

unknown

everything went great very nice people to deal with

unknown

unknown

Dusty came immediately despite a fully booked schedule. They took extra effort to save a tree located in the area that they had to dig to reach pipe needing repair. Very respectful of us and our property.

I had a tree root right where the cast iron pipe feeds into the clay pipes.  When these pipes were initially installed, they were not sealed properly.  Dusty's Drain Cleaning had to dig a hole into part of the yard and ended up going underneath the sidewalk.  They replaced the pipe where the tree root was running through.  Also when they put all of the dirt back, even though they went underneath the sidewalk, there were no issues with the sidewalk after everything was put back. You couldn't tell that they had gone underneath the sidewalk. 
It has been a year and I have not had any issues with my main line backing up and the sidewalk is as even as it was to start with.
Dusty's Drain Cleaning did a great job.

They were really good. They gave us a bid and they did a good job.

We were referred to Dusty's when our main plumber?s 100ft
snake got stuck in our sewer line and he does not provide camera
services.  Our plumber ran into his issue late on a Friday night and Dusty
was able to come out first thing Monday morning; however, over the weekend
Dusty had already contacted our city and they came out and marked our yard for
safe underground digging (which seemed imminent).  Within an hour of
arriving on Monday morning, Dusty was able to camera out and diagnose the
broken line and give us a quote.  The cost of the camera and diagnosis was
$175.  He quoted us $2800 to repair the line and was able to be back to
our house by 8am the next morning.  We were unable to have them come out
the very next day as we had to secure funding first.  During the next day
and a half, I spoke with Taylor, Dusty's wife several times and she patiently
answered my questions about the quote received.  They kindly credited a
portion of the cost of the camera service from our overall quote which was
greatly appreciated for such an unexpected, costly repair.  We scheduled
Dusty's crew to come out on Wednesday morning and the repair was completed by
11:30am that day.  All contact with Dusty and Taylor was mind easing and
helpful and they truly wanted to make sure our situation was taken care of due
to its emergency status. 
I do have to mention that few people had asked why they didn't come sooner to
fix the line but with it being the weekend we figured we would be charged more
for an emergency service.  We chose to wait until Monday.  Having to endure
the inconvenience of no running water in our home and the huge expense the
repair was, Dusty and his crew made the process a lot easier to handle.

They were prompt in returning my voice mail and fixed the problem the same day.  He was able to get out the clog (plastic bottle) without pulling or replacing the toilet.  I would definitely recommend this provider.  I only gave a "B" for price because plumbing repairs are so expensive - he was no higher than the others I checked with.

He set to work and cleaned up and was out the door within an hour.  Of course, I realized that if the main line had been more clogged, the drain cleaning could have taken longer. It was a very pleasant experience. The last time I needed a similar service, at a different house, I paid Roto Rooter over $600 for the same service.  I would definitely call Dusty's again!

unknown

Dusty's Drain was a referral by another plumbing service, who honestly admitted that they didn't service large main drain clogs.
Brent, from Dusty's Drain, came out to clear my laundry room drain which was clogged and backed up the day before.  (Since the water did slowly drain away the day I discovered the backup, I was fine with Dusty Drain coming out the following morning.)  
Brent did clean out the laundry room but discovered that the main drain was really the problem, most likely clogged by tree roots.   Since he didn't have the equipment to service that main line, he immediately called another one of his servicemen to come out with the proper equipment to finish the job.   Joe came out a little later in the day, and serviced that main drain within about 20 minutes.   Both plumbers were efficient and professional, and very polite.    I felt that their service was well worth the cost. 

We were very satisfied with the results of this company's work.    We had contacted two providers prior to the arrival of this company, so we had been without the ability to use ANY drains in our house for almost 4 days.   They arrived early and finished the job in two days.   They were able to evaluate the problem with minimal damage to our basement.    They did a good job with clean-up and follow-through.

Went well and was done on a rainy day on schedule and for the estimated price. Work approved by City inspector.