Gladstone's Window & Door Store

GREAT. I love the results. The estimator was wonderful, the guy who came to install, great too. All worked out smoothly and for a great price!

Great. Very punctual and professional. Very reasonable price. Did such a good job had them come back and weather strip our doors.

They are excellent with windows and doors!

It went very well. I had also gotten a quote from Anderson Renewal and they were almost twice the price of the Marvin windows. The job was done at 2 different dates due to the remodel of the kitchen. Each job took about an hour per window. I replace the first 2 windows with new high efficiency double hung windows and the window in the kitchen I changed to a high efficiency awning window, (allowing me to more easily access over the counter, etc.). After the awning window was installed, I had a question about the latch system and the installer came right back to resolve it.

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Purchased new side door for my garage May 2016. The door itself looked fine, but the installer put no casing around inside of door. Shims, caulking, and insulation were left visible. Salesman Mark ignored my phone calls and emails for two months. But Gladstone eventually did send the installer back to finish the job.

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We decided to use Gladstones as they were about 5% cheaper than Scherer Bros for Marvin line, what a huge mistake.  The entire processes has been horrible.  The communication of when installation would occur was horrific and they  subcontract out for installation so the installer showed up multiple quality defects from Marvin and also Gladstone's pre-finisher.  The trim they ordered and painted was oak well guys guess what oak grained trim painted looks terrible, shouldn't they know that?  They ate the cost of that and fixed that and then fixed the pre-finisher issues after 6 months of constant hounding by me.  In all that time I never got a single call from them asking how things were going!  They then have the audacity to not take responsibility for their relationship with Marvin.  They told me a month ago a Marvin rep would call me still waiting!  
I would stay as far away from this company as possible as their customer service is horrible as stated in other reviews.

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very smoothly

I've used Gladstone twice before. Great service, great installer. Very good response. I will use them again. For this project, the installation was smooth no problems. I changed my mind on the trim color the day of and it was no problem. I will use Gladstone again. 

I like them very much. They have Marvin windows, a quality product. The installation team is very competent and efficient. If I were to need them, I would use them.

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Jeff did a great job--very punctual. Professional in his service. Timely in response to inquiry. Stuck to his estimate. Ordered replacement window from Marvin, and called when the part came in. Ease of payment over the phone by cc. I would certainly use Gladstone again, and would recommend Jeff (serviceman) to any consumer.

Everything went very well from the sales help to the install and clean up. The price was fair. I would recommend this company and plan to use them again.

When i met the provider Ralph from Gladstone's windows and door. He was very friendly and provided an estimates , which they stuck to. every one i dealt with from Gladstone was nice at first. We set up the job i paid the deposit 4200.00. And waited fro my windows this was November. the windows should have been installed in January. I wated and waited and nothing happen in feb. I called to see what was happening. they said the windows were in and the installer was on vacation. they did not know when he would be back. when he did return he said he would be out in a week . two weekd later i had not heard from him. I calle the company they said they did not have a good number for him so they gave me a shop number. this guy took another two weeks to call. he finally showed p I think this was march. he put the window half way in and disaperred for another 3 weeks. during this time the company Gladstone did not knlw he was working on another job, no one from Gladstone checked on my job. when the job was done it was wrong they did not put a bottom ledeg on the window. when i ask to speak to a manager he nevered called. when i contacted the sales man he said i did not install your windows. we arguere dand they finally installed a cosmetec ledge on the window because the windows did not fit properly. they still do not look properly in stalled from the outside. the molding around the Window is uneven, these people cannot controlled their subcontract workers. I will not do business with them again. More was wrong to much to type about. Beware of this provider. i went to them because i saw good ratings on Angie's list.

Bob from Gladstone's was great! He answered all of our questions and came out to the house to inspect the work. We would definitely recommend them!

The overall experience was awesome. I thought that their pricing was competitive and their sales people were very informative. Today their installer was nice and did a great job. I would absolutely use them again.

We bought a Acclimated fiberglass door through them and an Anderson storm/screen door. Dave came out and gave us an estimate after we stopped into the store to look at a different door. He was very helpful, knew the products and was not pushy. Answered all our questions. Door came earlier than they had said and was scheduled within a week to put it in. Installer was very punctual and efficient, friendly and did a great job. Cleaned up everything, explained what he was doing and answered all questions. We're very happy with the doors and with Gladstone's. We would definitely use them again. Dave especially was a wonderful salesperson. He's the reason we actually had them come out and gave them our business after he helped us in the store.

Service was great. Shopped around with a couple of competitors and felt that Gladstone's service and the Marvin were great for our application. Other companies we worked with tried to convenience us they had a superior product and spent over an hour trying to sell us their windows. Brian Long was great to work with, answered all our questions and the appointment took about 30mins.

They were great to work with. They got everything done when they said they would. They had reasonable prices. They had catalogs that they let us take home so that we could choose what we wanted. It was really a nice experience.

I decided to go with them because I had actually used them before. They pretty much kept me informed and explained the work well, they were able to email me with the information that I needed and they pretty much cleaned up after themselves. They had to come and do a little bit more work, but I'm pretty confident that they will once and for all do the wrap on the outside. They are not the cheapest, but they are a good value for the money. They were professional. There were a couple of things that I didn't think they were completely professional, but they weren't a problem. I am going to use them in the future.