Fivestone Foundations
About us
what
Business highlights
Services we offer
Missouri & Illinois free consultations. Great service and warranties on all work
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
67% | ||
6% | ||
6% | ||
6% | ||
17% |
"Thanks [Member Name Removed]! We definitely appreciate your business!"
"[Member Name Removed], this was an unfortunate occurance, as this has never happened before. You are such great people, this was the last thing that I would have wanted to happen to you guys. As you know, last fall we had lost a whole crew of workers due to an accident, and this caused much stress for us and customers. This is why communication was slow. At time of install, I told Roy to use the dustless grinder which was there, but apparrently he use the larger one without the dustless attachment so he could finish the job much quicker. I told him that if he did use it, he must take proper procedures to ensure the dust is contained. He failed to do this as well, and now we had to deal with the dust issue. Life can sometimes throw you curveballs, but we have to make the best of it. We stand behind the quality of our work, and we are pleased to know you were happy with that. I really wanted to help you guys out and that is why I gave you a 25% cash discount for the work done. As for the extra work, Roy told me that you were ok with us doing it and paying to have it done. Obviously this was a miscommunication and was not all true so I will take the loss there. I was happy to pay to have the dust cleaned properly because I want to take care of my customers as much as I can. We do care about you guys, and if you would like an additional $500 we would be ok with sending that to you. Just let us know, and call me directly on my cell if you would like this. Thanks for your business, we do appreciate it."
"[Member Name Removed], thanks for giving us such a great review. We strive to do quality work for our customers. You were a pleasure to work with, and loved you as a customer. Be blessed!"
As with the previous poster, the main problem we had with FiveStone was communication. Ryan came out and estimated the job (and was very nice, according to my husband), and we sent a deposit of one-third. We were told they were coming Oct. 1, which was several weeks after the initial estimate. We had to call to find out they wouldn't be coming until Oct. 12 The job took parts of three or four days, but the frustration came in being told they were coming, and then not having them show up or call at all and having to track them down repeatedly over the course the week or so that they were on the job. I'm lucky I was home recovering from surgery, because if I had had to take off work to do this, I would had a tough time of it.
The workers worked very hard while they were here, but came without some needed supplies and kept asking to borrow our things to do the work (tarps, cardboard, stepladder, box fan, turkey baster to put water in the crack, broom, vacuum, etc.), which also bothered me. They did go out and get plastic sheeting and rags. While they did tarp off the immediate area they were working on, they didn't cover anything else in the room; as a result, everything was completely covered with epoxy dust. They did ultimately clean a lot of it on the last day, but there's still a lot of cleaning for us to do.
I'm frustrated because I found the workers nice and hardworking, as well as the staff in the office and I want to rate them higher. I kept hearing about a car accident or accidents people in their company had had as excuses why they were late or didn't have supplies or hadn't called when they promised they would. I'm truly sorry there were accidents, but I just wanted someone to be honest with me about the schedule and keep me up to date. I hope they can get this communication issue solved.
"[Member Name Removed], thank you for the honest review. We like to be honest as well. I can admit that I can be too relaxed and laid back sometimes. This is why most of my customers like me, but sometimes it has its draw backs. On occasion I can be too lax with my responsiveness with customers, and I apologize if that caused issues with you. We were going through some internal business struggles at the time of your project. We lost a whole crew of workers due to a vehicle accident, and it caused a lot of stress for everyone including our customers. We did not plan for it, and wished it had not happen. Its hard to plan for life sometimes, and manage it. We do appreciate your business, and you guys are such great people. Thanks for making our job a bit easier."
After that, communication was an issue. After I sent in my deposit, nobody got back to me about when the job would happen. Even after they cashed my check, I had to call three days later and get the information myself. And even then, I was just told a couple of days as a range. Every piece of information, be it getting the final estimate, booking the job, or getting the date for the job, I had to initiate contact every time. It was kind of like pulling teeth.
When the crew did come, they worked Friday for about four hours and then left, saying they would finish the job Saturday afternoon or Sunday morning. They didn't come back at all that weekend and none of my phone calls or messages were returned. It was extremely frustrating. I understand that things come up and appointments are missed, but to not call and let me know and make me wait around my house all weekend was totally unprofessional.
However, when they did finally come back on Monday, they got the job done and it looked great. They did a very professional job and they worked their a**** off. I really appreciate that. The communication problems were frustrating, but the job itself, when completed, was excellent.
"(Removed member name),I apologize for the bad experience you had. We run a small company and try to get back with customers as soon as we can. Communication sometimes gets tough when dealing with multiple customers at once.(no excuse) The Friday we were to finish your project, we were sponsoring a ufc fighter. The fight was that night, but we told the workers there job are to be finished before coming to the fight. Apparently tony and his crew did not finish your project, and I did not find out till Sunday of that weekend that it had not been completed. I was upset with him, and then he tells me that you said it was ok for him to finish on the following monday. I said ok, as long as you cleared that with the customer. Well, long story short, tony must have been lying to me about that. So just to let you know, the situation with our worker not finishing the job and leaving early: then lying to me about it was dealt with properly. We do not put up with that type of behavior here. I really appreciate your business, and I'm glad that you were happy with my estimate and our quality of work that was done for you. Thanks (Removed member name)"
"None of this is true. Every time there was an issue with the project we were prompt to respond. I went to the home owners house on several occasions to fix minor issues. The materials used on the project were commercial grade, and installed correctly. The last time I had visited with the homeowner, she assured me that everything was kosher. She led me to believe that they were happy, but must have lied to me about that. If anyone was dishonest it was Kathy Poindexter. We had made some ruts in the yard because it was raining at the time of the repair, but we had spread grass seed and fertilizer down for them. The battery back up malfunctioned, and I believe it was due to someone tampering with the electric after the install. Also, right off the bat in the beginning of the job the customer was insistent on us doing it for a cheaper price than what was quoted, and we did it for that price to help her out. She gave me a sob story about how poor they were and she had to take care of her handicapped son. I had compassion for her situation and lowered the price. Kathy is a true victim and is a manipulator. I hope that my other happy customers will understand what kind of person I was dealing with. They really just hate people deep down and want something to complain about. Thanks"
The job is complete now, but we are still waiting for next rain to judge success
"[Member Name Removed], thank you for your business! We appreciate customers like you! You make our job that much easier."
"[Member Name Removed], thank you for the kind response. We do value our customers, and their business!"
"[Member Name Removed], we appreciate your business! What a great customer!"
The project started the day my family and I left for a summer road trip. The Fivestone team arrived early and got right to work. We were doing last minute packing and loading up our car. The guys were polite and friendly and moving quickly on the job. Apparently, my older home has a thin concrete slab which allowed them to move around the perimeter of the basement in less time than they had anticipated. We left town and left them with access to the basement. Ryan kept us updated on progress and completion of the job. I was pleasantly surprised upon my return, at how clean they had left the basement. I had seen the amount of concrete and dust dislodged at the beginning of the project and there was not a trace when I returned.
It was some time before we had any rain in the St Louis area to test the system and when it did finally arrive, we noticed that a floor drain outside my basement door was clogged with silt. The sump system was not working for this particular exterior drain. I texted a picture to Ryan and he called immediately. He said he would talk to his installers and get back to me. Within the hour, he called back to say that the installer had worried about tying the drain into the sump system and thought that connecting it directly to the sewer line would be a better way to handle the dirt and silt.
Within 24 hours, another Fivestone Foundation team was at my door to connect the floor drain to the sewer line. That was fantastic response time! Again - they were polite, respectful, moved quickly and cleaned up after themselves.
I would highly recommend Fivestone to anyone looking to install a basement drain tile and sump system. They are knowledgable, professional and prompt.
"[Member Name Removed], you were such a pleasure to work for, and made our job that much easier. Such a great customer! We hope you are pleased with our work, and our customer service. Thank you!"
"[Member Name Removed], thank you for your business! We really appreciate it!"
"Thank you [Member Name Removed]! We enjoyed being able to help out with your situation, and get it resolved for you!"
"Thank you [Member Name Removed] for your business! We really appreciate it! Being a small family business, every job counts. I hope you will be satisfied with our work for years to come!"
Licensing
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