TJ Radon, LLC

If you were to read one thing from this review: In the event that you are to have a radon mitigation system installed through your sump pump lid, make sure you check with your sump pump service provider about what they require in order to service your pump. What started off as a decent experience has descended into one of the most frustrating experiences I have ever had with a contractor. We had TJ Radon install a radon mitigation system in 2021. TJ Radon communicated to us that the easiest way to install the mitigation system would be to go through the sump pump lid as opposed to drilling a hole in the slab. Being new to radon mitigation, we were unsure of the impact this would have on servicing the sump pump. TJ Radon assured us that it wouldn't be an issue. As it turns out, it is an issue. The installation process involved TJ Radon replacing the sump pump lid we had with a new lid. The lid that TJ Radon installed is siliconed in place and does not have any access point to get to the sump pump making it very challenging to service it. TJ Radon's solution was to cut the silicone out and remove the lid every time it needs to be serviced. Our sump pump service provider described to us that this is not a good solution as the lids often break when cutting away the silicone because they are very thin plexiglass. Also the process of cutting away and reinstalling the silicone every time can be quite tedious. What they required was a new sump lid installed that can be removed with screws to be able to service the pump effectively. It is at this point that the entire experience has been wholly frustrating. TJ Radon has since recognized that the cover installed needs some modification to make it more accessible, but is only willing to accommodate what they feel is necessary which doesn't match what my sump pump service provider requires. I have been met with arrogance and condescension throughout the entire exchange regarding how we as homeowners view the situation and what is being requested from our sump pump service provider. There is nothing more frustrating as a homeowner than to have a contractor talk to you like you're an idiot about an issue that you're trying to resolve. Literally throwing the MN code in my face to try and prove to me that they're right and I'm wrong. Using condescending remarks in email telling me that they'll work with this other trades "issue" (putting quotes around the word issue to highlight that they think our sump pump service provider is wrong.)There has been zero effort on their part to try to understand the situation from our perspective or from the sump pump service provider's. What we have been offered is to do it their way and to try and convince the sump pump service provider to do it differently. I do not believe that we, or the sump pump service provider, has asked for too much. The situation has reached a point that they have stopped answering my phone calls and have stopped responding to my emails because of what I can only assume is that they don't like what I have to say. As a customer, to have someone who has performed work on your home stop responding to you because they don't like what you have to say astounds me. Silence towards a customer who has an issue has to be one of the worst possible responses I can think of. What I will tell everyone is that they are not sump pump service techs. Do your homework and make sure you know what your sump pump service provider needs to access the pump. Maybe you won't have the same issue we did but maybe you will. In TJ Radon's words "It is not our responsibility to cater to this wet basement company." Considering that the request I made was coming from me, not just the wet basement company, what they are also saying is that it is not their respo...

TJ radon was quick to reply and been helpful with questions. They did good work!

Fantastic communication, speedy install, friendly customer service. Radon test after install significantly below recommended levels. Highly recommend.

Highly recommend, very professional. Quick, and high quality work. Great guys, supporting a small business.

We had a very enjoyable experience. The guys made sure we were educated on the radon process and why they were doing what they do. Quick response time, and they handled electrical and inspection also.

tThey did job I am Very Pleased For the Fact That They Were Abel too Do the Electrical As Well with no Problem. Excellent!!

Great customer service, provided detailed breakdown for options and very clean installation.

Very responsive and high quality work

Great guys, very knowledgeable, efficient, outstanding workmanship. As a contractor I appreciate good work ethic when I see it. And the mitigation system began lowering the radon levels almost immediately.

These guys are great! They communicate in timely ways. They arrive on the job early and stay until it's done. They did our mitigation job in about 2 hours because everything worked like clockwork. Their bid was right on, and nearly a third of some contractors. I would highly recommend them. They even left a test kit behind to check the results.

Easy to work with. Responsive customer service.

They were amazing! I asked for help on a Friday night, they called right away and were at the house on Saturday morning. We immediately felt a difference in moisture in our basement and our radon went from a 12 to well below 1 in a matter of hours. They offered recommendations and options as questions needed to be solved in a very easy to understand manner. They were always respectful of the family space and time. I would encourage anyone who needs help with Radon mitigation to use their services.

I called on Saturday and they were out by the following Wednesday. They took less than three hours to install everything. We needed an exterior outlet installed as well. That was done Friday, at $100 less than the cheapest estimates I saw. Great experience all around.

The guys at TJ Radon did an excellent job on my house. I just had new steel siding installed and they did a nice looking install. I highly recommend them, and would choose them again.

Quality work. Post service test showed a marked reduction in radon levels. Would recommend TJ Radon without hesitation. Thanks!

Fast professional work at a fair price

Friendly, punctual and do quality work. The beat competitors pricing.