Services we offer
Reviews
5.010 Reviews
Showing 1-10 of 10 reviews
jose C.
03/2015
fitness equipment
 + -1 moreKen showed up on time and serviced our treadmill as he predicted. He had a breath of knowledge of treadmills and was able to diagnose and service quickly. He took the time to give us tips on how to keep our machine in working order and not have repairs again. I would highly recommend him.
Description of Work: Ken serviced our treadmill that was stopping with an error code.
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Yes, I recommend this pro
Diane G.
10/2014
fitness equipment
 + -1 moreI purchased a Nordictrack tread mill from a couple, brought it home, set it up and it would not work. I tried two different outlets. I called Sears where it was originally purchased and after several phone calls find out they do not do any service work on Nordictrack even though they say they do at time of purchase. I finally found Ken Lauren Service Company on the internet and called Ken. It was after 6:00 P.M. and I was worried he was closed only to be told not to worry he was there for me. I wanted to know what a service call would cost only for him to ask me questions about my problem and he walked me through it over the phone. Super friendly and I will recommend his company to everyone. He was so considerate and kind. What a better world this would be if we had more Ken's in it. I will use him again in a minute. Fantastic!
Description of Work: Treadmill will not work.
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Yes, I recommend this pro
ELIZABETH A.
07/2014
fitness equipment
 + -1 moreThe appointment achieved all of our objectives which was to either repair our treadmill to workable condition or discover that it was beyond repair and required replacement. Our treadmill now works beautifully.
Description of Work: Our Sole treadmill had not been working well ever since we had hired someone to do preventive maintenance on it. The belt was slipping, making it dangerous to walk/run on. Ken was on time for our appointment. He cleaned out our treadmill- inside, outside and underneath with a vacuum. He lubricated it, adjusted the belt and fixed the motor to the casing since it was loose and not screwed in completely. Ken was respectful and educated me about how and when to lubricate under the belt next.
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Yes, I recommend this pro
Elizabeth N.
01/2014
fitness equipment
 + -1 moreKen called before he came for the appointment to confirm. He arrived on time and asked questions to better assess the problems we were having with the treadmill. Ken was very professional, clean, and completed the service. We only needed the two belts adjusted and the treadmill oiled. Ken recommended an easy way to oil the machine ourselves on a yearly basis to keep it in great shape and for the machine to last longer. I will definitely use Ken again in the future. Thank you!!!!
Description of Work: Treadmill was slipping when used. Called Ken and within a few hours received a returned call. One of the great services Ken provided was to problem solve over the phone as well so he was better prepared for the type of service and to give a reasonable estimate of what the services would entail. Set up an appointment and Ken was on time.
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Yes, I recommend this pro
GEOFFREY M.
06/2013
fitness equipment
 + -1 moreIt went very well. Ken removed the circuit board. He gave me the option of his handling trying to get the board fixed, hopefully avoiding a full replacement. Or, he offered to make a few calls and refer me to a service provider who could handle trying to do this repair. He called me today with a referral. We're hoping to get it fixed for $75. Given that a new board costs $300, I'm very pleased.
Description of Work: Damaged circuit control board on a 10 year old treadmill. Ken was prompt at returning my phone call. Ken came and examined this at our house.
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Yes, I recommend this pro
MICHAEL T.
05/2012
fitness equipment
 + -1 moreI called Ken and he thought he knew what it was right away, he thought the motor controller board was bad, and that he might even have the right part in stock. He came out, it was the motor controller (fried big time), but the parts he stocked were not compatible. A new part had to be ordered. He left and called me back with two options, I could get it direct from manufacturer, or Treadmill Doctor for $10 cheaper. I could order it myself, or he could get it and bill me. I ordered the part, after it arrived and I called and had Ken come back out. I thought about the part in myself, but Ken also was going to clean the unit and lubricate the belt, and give me tips on how to care for it. The repair was completed, and I was happy with the service. I gave a B on price, because other providers I called did not charge for a return trip if they didn't have parts, and Ken charged $55. Both service calls and labor came to $163, and I paid $210 for the part. I thought I got a good value on it, and Ken had good insight and advice on the our 7 year old treadmill (its in great shape!).
Description of Work: An electrical part blew out on our Horizon Fitness Treadmill. I suspected it was the motor, or some type of controller.
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Yes, I recommend this pro
Robert H.
06/2011
fitness equipment
 + -1 moreIt took longer than expected to take care of the issue for reasons completely out of Ken's control. It required him to make a lot of calls (Treadmill Doctor was the pacing element) and was more involved than a normal repair. I appreciated Ken's diligence throughout the ordeal. I would recommend Ken highly if you need fitness equipment repaired.
Description of Work: I have a fairly high-end Trimline ($2500) treadmill that's about 10 years old. It suddenly stopped working. I called Ken and one other provider and Ken arranged to come out the same weekend. He evaluated the treadmill to make sure it was worth saving, and we decided it was. Trimline is now out of business and we needed a circuit board, so several weeks ensued locating a replacement. When it arrived Ken came out again but didn't charge another fee for the second visit. The new board was incompatible and had to be returned (I'm still waiting for my refund from Treadmill Doctor.) Ken went the extra mile in calling both Treadmill Doctor and the maker of the board to see if it could be fixed. The manufacturer faxed him wiring diagrams and Ken said lots of cutting and splicing of wires would be required, and it would probably be about another $200 in labor. I had paid his service call fee of $105 on the first visit and had paid $300 for the new control board and I elected not to pursue the matter further. In the end I bought another Trimline used from a couple who bought theirs in 2004 and never used it. I definitely recommend Ken Lauren, and though I hope I don't need his services in the future, if I do I will call him first.
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Yes, I recommend this pro
Chris L.
05/2010
fitness equipment
 + -1 moreWhen I first called Ken, I was able to reach him immediately and he quickly attempted to diagnose our problem by phone and come up with the right solution, proving he was very knowlegeable. Becuase of the odd and unpredictible nature of our treadmill's problem, Ken had to come out to the house. He quickly diagnosed the problem as one that required an entire replacement of our boad that drives all functions of the treadmill. He suggested that we reach out to the manufacturer and coached us on how to get the best (and cheapest) response from the manufacturer. He came out, spent the time with us, and gave us these suggestions at no charge. Although there wasn't anything Ken could do for us at the time, I would absolutely hire him, if the opportunity arises.
Description of Work: Our treadmill wasn't working and we weren't sure what the problem was.
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Yes, I recommend this pro
TOM A.
11/2009
fitness equipment
 + -1 moreGood service, fixed the problem, less than Treadmill Medic (the national competition).
Description of Work: Ken came out to service my treadmill. We had left him a message that included the error code and he came prepared with a replacement board so he was able to do the job on the spot and no second appointment (nor added cost). He tested the equipment to determine the source of the problem and had the replacement board installed and ready to go within an hour. Service was just 2 days following a weekend call.
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Yes, I recommend this pro
JEROME H.
12/2004
fitness equipment
 + -1 moreHE HAS BEEN DOING IT FOR OVER TEN YEARS AND WORKS FOR INDIVIDUALS AS WELL AS WARRANTY WORK FOR MANUFACTURES. I FOUND HIM IN THE PHONE BOOK WHEN MY SEARS NORDICTRACK TREADMILL NEEDED REPAIR. HE CAME TO THE HOUSE AND WITHIN AN HOUR HAD IT WORKING AGAIN. HE CHARGED ME $69.50. HE SEEMED TO BE VERY KNOWLEDGEABLE AND HONEST. PROMPT, KNOWLEDGEABLE AND FAIRLY PRICED
Description of Work: KEN LAUREN REPAIRS TREADMILLS.
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Yes, I recommend this pro
$70
Contact information
223 22nd Ave S, South Saint Paul, MN 55075
Licensing
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Service Categories
Fitness - Equipment
FAQ
Ken Lauren Svc Co is currently rated 5 overall out of 5.
No, Ken Lauren Svc Co does not offer free project estimates.
No, Ken Lauren Svc Co does not offer eco-friendly accreditations.
No, Ken Lauren Svc Co does not offer a senior discount.
No, Ken Lauren Svc Co does not offer emergency services.
No, Ken Lauren Svc Co does not offer warranties.
Ken Lauren Svc Co offers the following services: Repairs to fitness equipment.
Contact information
223 22nd Ave S, South Saint Paul, MN 55075