All Ways Drains Ltd
About us
A Message From The Owner Hello, I'm Justin Moe. My father and I founded All Ways Drains over 14 years ago. Now, my wife, Amy, and I run the company. We like the Minneapolis-St. Paul area. We grew up here so it's home to us. We're proud to contribute to our community by volunteering with the organization, Feed My Starving Children, and a new Salvation Army facility for homeless veterans. We are also proud to be members of the Minnesota Multi-Housing Association, Community Association Institute, Minnesota Shopping Center Association, and the Better Business Bureau. 24/7 Fast Response: We understand that when you have a clogged drain, whether you're a homeowner, property manager, or a business owner, you want to reach a live person and get the clog handled Now. At All Ways Drains, a live person from our company answers your call 24/7. We provide fast response times 24/7. Quality at Reasonable Prices: Most of our business is repeat and referrals because we service you the way you would expect from a family-owned business. We have an A+ Rating on Angie's List, and the Better Business Bureau has given us an A+ Rating. Our motto is "Professional" Pipe Cleaning and Inspection.
Business highlights
Emergency services offered
24 years of experience
Services we offer
Throughout the Minneapolis-St. Paul Metro area, including High Pressure Water-Jetting * Pipe locating * Pipe video inspection * Pipe thawing * Roof and building de-icing * Plumbing repairs * Plumbing fixture replacement * Bathroom/kitchen additions, we provide: Plumbing-Drain & Sewer Cleaning * Rooting * Drain and sewer cleaning
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.892 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 9% | ||
| 2% | ||
| 1% | ||
| 2% |
Showing 1-25 of 92 reviews
DONNA H.
Aug 2021
I called on 6/8/21 and made an appointment for 6/10. Nathan, who took my phone call, also took my credit card # and said I would receive my receipt via email. That was fine with me. On 6/10 the technician was to arrive between 12-3 pm. I got a call at 2:25 that he would be late. It was 3:50 when he arrived. He cleared the drains, and as expected, he did not deal with any payment or paperwork. As of today, 8/9/21, I have not received any receipt. I have called 3 times, in June and July. I spoke to Nathan twice, and he referred me to the accounting department and even gave me a specific day to call. It was on 7/9 that I left a message for accounting, but no one has called back. My credit card was charged over a month ago. I find this part of the business sloppy and unprofessional. I probably wouldn't hire again.
Judy R.
Mar 2018
This company was very professional from the call that I made to explain the problem, all the way through to the end of the repair. Two plumbers came out -- Ken and Darius -- they were very polite and went straight to work. They had all the tools and parts with them that they needed for the job; they worked hard and got the job done in less than two hours. The cost of the repair was less than I was expecting to pay, which rarely happens. I live in a condo building and All Ways Drains is the first place our management calls to handle plumbing problems. I would definitely use this company again and I would highly recommend it to anyone looking for a plumber.
Response from All Ways Drains Ltd
"Thank you for your kind review! We greatly appreciate and being able to help you. All Ways Drains"
Kris N.
Dec 2017
The quality of the work was good. However, the price was much more than I was quoted. I was told someone would come to the house to measure how much copper gas line would be needed. No one ever came to take measurements. The day the job was to be done, they plumbers showed up late, which would be understandable if we were scheduled for later in the day. However, we were the first job of the day. The plumbers did not even come with the copper gas line that was needed! Instead, they took measurements and went to the local hardwares store to buy the supplies needed. It took them an hour to get the gas line from the hardware store that is located less then 10 minuets from our house. The worst part of it, we were charged 1 hour/plumber (a total of 2 hours) of labor for their shopping trip!
KAY W.
Oct 2017
They came out late on Saturday after the basement was cleared of water by excellent staff at ServiceMaster. They worked late into Saturday night to clear the main drain so that I could use my water. They came later that week to fix the running toilet. I was so grateful for how hard they worked, how efficient they were, the honest advice, and the reasonable price. They are always my first call whenever I have an issue, small or large. From a leaky pipe to this emergency. I was so lucky to have reliable professional plumber to call in this emergency without having to think about it.
Casey C.
May 2017
Pat from All Ways Drains came by and took care of a clogged kitchen sink; he was very friendly, professional and accommodating, and he got the job done. Overall it was a great experience. Only a couple minor issues: He was a little late (about 15 minutes past the 2-hour service window) but I understand that this can't always be avoided. The other minor issue was that some time could have been saved had the full 75' length of the pipe snake been used the first run through; it initially was only run to 60' which did not clear the blockage, even though I had mentioned it was likely between 60 - 80' down the line based on past service for the same drain. Regardless, they got the job done and Pat had a great attitude even though it took a little longer than expected. I would hire Pat and the All Ways Drains team again for future service. Thanks!
Kris N.
Mar 2017
We were told someone would come to our house to measure how much copper piping would be needed prior to instillation. No one came. The day of instillation, 2 plumbers showed up 20 minutes late, without the copper gas piping needed for the job. After taking measurements,they went to the local Menards to purchase the supplies needed. An hour later, they returned and the work began. Except for showing up late, without materials... the plumbers were professional and did quality work. We was shocked and angry when we received a bill that was about $300 more than I had been quoted. We had been charged an hour per plumber for their shopping trip. That's 2 hours of labor charges to buy materials that the plumbers should have brought with them to begin with! A few days later, my husband went to Menards. While he was there, he priced out the materials that were used for our job (listed on the invoice). All Ways Drains had charged us almost double what they paid for the copper piping. The quality of work preformed by All Ways Drains was good. Unfortunately, we were ripped off!! Their pricing is unethical.
Response from All Ways Drains Ltd
"Hi [Member Name Removed], I am very concerned that you feel like you were ripped off. Can you please forward me a copy of the quote that you were given? I believe that you may have misunderstood our receptionist when she was providing you with our hourly rate and that we have a 1.5 hour minimum charge. Our GPS records show that the plumbers arrived at your house at 9:10 AM. It appears that it had also snowed early that morning, which I believe caused the delay in getting to your home (please understand that safe driving and safety in general comes first). The plumbers could not have come to your house with everything they possibly needed because they had never seen the job before and did not know for sure what would be needed. Our scheduling calendar indicates that this was the only appointment made with us. Our GPS records show that the plumbers left your home at 9:32 AM to get the materials that were needed for the job and shows that they were back at your home at 10:15 AM. The entire job took 2.25 hours. You were billed from 9:15 AM to 11:30 AM. Despite having 2 licensed plumbers at your house you were only billed for 1 plumber and 1 helper (which is a much cheaper rate). Looking at the invoice it also appears that you were given a $67.50 discount on top of this as well. With the reduced rate that was charged and the discount you were given this is a total discount of $225.00. I can not verify or deny the accuracy of what prices your husband seen at Menards or even if they were the same materials (type of copper pipe etc.) because I was not with him. From what I can gather from the invoice I honestly believe that you likely can not find a fully licensed, insured and bonded plumbing company (please note I said company not a 1 man operation) in the Twin Cities area to do this job any cheaper. I can think of 5 other plumbing companies off the top of my head that likely would have charged 2x - 5x the amount of this invoice. I want you to understand that you were not ripped off and that we care about what our customers think but I honestly do not believe that you were ripped off in any way shape or form. In fact it appears that you were charged a more than fair price for the work that was professionally completed. Respectfully, Justin"
Michael S.
Jan 2017
Two guys called 20-minutes before they were to arrive and on the front half of the 2-hour window provided by the home office earlier that day. Both were very professional and polite. The work they were to perform, and again when finished, was reviewed and price was clearly noted at the beginning and end.
Nathan L.
Sep 2015
Matt was responsive, fast and efficient. He got in, got the job done, cleaned up and was out in a flash. Great service. I'd definitely recommend.
Richard G.
Jul 2015
The service technician arrived promptly. He was polite, professional, and went to work immediately. He cleaned the drain and recommended that it should receive periodic, preventive cleaning. This is the third time this drain has caused problems, because it takes drain water from the kitchen sink and dishwasher as well as the washing machine. Each time I have used All Ways Drains, and their service and professionalism has been excellent every time.
SUZANNE L.
Apr 2015
He spent quite a bit of time making sure the drain was clear to somewhere under the house. He diagnosed the problem as a bad fitting cap that someone in the past had installed. The putty they had used to make the cap fit had come loose and plugged the drain. We got prompt service for a Saturday, and a good price for a Saturday.
AJ F.
Apr 2015
Good. Punctual. Responsive. Got the job done.
Jennifer R.
Dec 2014
They always do a great job!
Susan M.
Nov 2014
They were on time, did the job quickly, and did not leave me a mess.
Jenny J.
May 2014
It went great! He was prompt and professional, went out of his way to explain things to me. I'll definitely use the company again, especially after a bad experience with another drain cleaner.
Response from All Ways Drains Ltd
"Thank you for your review and your business! All of us greatly appreciate both. At All Ways Drains we are dedicated to doing our best to help all of our customers. Please let us know if there is anything else you need help with. We are happy to help anytime!"
GLORIA J.
Apr 2014
Eric arrived as scheduled. He analyzed the situation and was able to complete the work in 20 minutes. The company was very responsive to my call earlier that morning. It was great to have the drain clog resolved so quickly and efficiently!
Response from All Ways Drains Ltd
"Thank you for your review and your business! All of us greatly appreciate both. At All Ways Drains we are dedicated to doing our best to help all of our customers. Please let us know if there is anything else you need help with."
Karen S.
Apr 2014
This vendor was brought into the project at the last minute due to another vendor not meeting the schedule. The original request was simply to move a shower drain over approximately 3' in order to install a new larger shower stall in a previously existing lower level bathroom. The project became significantly more complex when the flooring was removed and it was determined that none of the drain lines in the bathroom had been installed according to code.
In addition to the piping work that now needed to be completed - it was determined that because of the prior incorrect installation - the lines from the bath to the main line were totally filled with tree roots. During a meal break for the installers, a third crew member came in to clean out the line and confirm that the main was also clean all the way to the city line in the street.
What should have been a small 2 hr project expanded into an 8+ hour job which Brian and crew stayed on until finished late that evening. This allowed the next step in the rehab to begin the following day as originally scheduled.
When completed, all the drain and vent lines in the space as well as a portion of the line from the adjoining laundry room was replaced and reset in the proper position. The guys were pleasant to work with and kept on the job despite the much larger than expected scope and longer time frame.
I will certainly call this team/company again for any future plumbing needs.
In addition to the piping work that now needed to be completed - it was determined that because of the prior incorrect installation - the lines from the bath to the main line were totally filled with tree roots. During a meal break for the installers, a third crew member came in to clean out the line and confirm that the main was also clean all the way to the city line in the street.
What should have been a small 2 hr project expanded into an 8+ hour job which Brian and crew stayed on until finished late that evening. This allowed the next step in the rehab to begin the following day as originally scheduled.
When completed, all the drain and vent lines in the space as well as a portion of the line from the adjoining laundry room was replaced and reset in the proper position. The guys were pleasant to work with and kept on the job despite the much larger than expected scope and longer time frame.
I will certainly call this team/company again for any future plumbing needs.
Response from All Ways Drains Ltd
"Thank you for your review and your business! We greatly appreciate both. Please let us know if there is anything else we can help you with."
Esti K.
Apr 2014
unknown
Response from All Ways Drains Ltd
"Thank you for your recent business and review. All of us at All Ways Drains greatly appreciate both!"
Andrew K.
Apr 2014
The provider went "above and beyond" in fixing our backed up mainline out of the house. He spent many hours, kept us informed, and exceeded expectations. Definitely a keeper.
Response from All Ways Drains Ltd
"Thank you for your kind words. We do our best at All Ways Drains to make sure every customer is happy & satisfied. Thank you for your business, our family and company greatly appreciate it!"
Rebecca S.
Oct 2013
They were late enough for me to be concerned they weren't coming, but only because it was fairly urgent as the basement drain was backing up. They did a great job though, and gave me a video tour of our main line, tips on how to prevent and maintain the drain, and even put up with my very barky dog.
Response from All Ways Drains Ltd
"Thank you for your review and your business, all of us at All Ways Drains greatly appreciate both! Thank you for your patience. We LOVE pets! Especially ones that don't bite. A little barking never hurt anyone!"
Oliver F.
Aug 2013
Plumbing company provided a convenient two hour time window and the plumber came right at the beginning of the service window, after giving me a 20 minutes heads up. The service was quick and efficient and considerably cheaper than what was quoted by Roto Rooter.
The next day, we noticed that the drain stopper in the tub wasn't working any more and informed them that it had been working before they came. The plumber came out within a day and fixed the issue, free of charge, within a day. Great guys to work with! Their good rating on Angie's List is well deserved.
The next day, we noticed that the drain stopper in the tub wasn't working any more and informed them that it had been working before they came. The plumber came out within a day and fixed the issue, free of charge, within a day. Great guys to work with! Their good rating on Angie's List is well deserved.
KAY W.
Jul 2013
Very responsive and professional, as always. They are my first call now for all my plumbing needs.
Response from All Ways Drains Ltd
"Thank you for your kind words and your business! All of us at All Ways Drains greatly appreciate both. We work hard day and night to make sure all of our customers are happy and satisfied. Sometimes things don't go the way you plan but you can count on us to make it right."
Michael S.
Jul 2013
Called on Sunday night after finding a backed up floor drain in my basement and asked for a Monday morning service call. Came at 9:00 and very upfront about the cost ($200 is a GREAT price for the work done). Guy who came called around 8:00 to confirm and showed up about 15-min after 9:00. Very thorough and did a nice job cleaning up after the job was done. Would definitely use them again
Response from All Ways Drains Ltd
"Thank you for your review and your business! We greatly appreciate both. Please let us know if there is ever anything else we can do for you."
Joe B.
May 2013
The service man arrived and rather than put on shoe covers and without hesitating, walked right on through the main living room where we have white carpeting and left a couple mud spots. I will take some blame as I guess I should have taken the initiative and told him to either take off his shoes or put on covers, but, nevertheless he should have considered this as well. He did clean out both drain pipes however we just realized there may be some water leaking inside the walls just below the bathroom where the work was done. This was realized only because of the off chance I was in the foyer while my wife was taking a shower at the same time, otherwise, one would never have known any water was dripping which explains why we didnt notice right away. Not only that, when I mentioned this to my wife she replied that the service man did indeed come downstairs after his clean out of the pipe and verbally mentioned he was listening for leaks as he thought he might have breached or broken something. The lady who answered the phone when I called to politely mention this was extremely rude and implied that there could be all kinds of reasons for the leak and when I mentioned that when she talked to the technician to mention we had the white carpet and he tracked mud in to help him remember the project, she commented 'oh so now it's a carpet issue' implying I was a complainer when I was just mentioning this to help her tech remember the job. Apparently, this office person believes her company's feces do not emit any odors and any previous customer calling is just another complainer. She got very upset because I got upset at her juvenile comments when I was just trying to help and she indicated they won't do anything and hung up on me. I am very reasonable and understand company operations and how they are run and I do appreciate companys who take responsibility for their service and actions and this one does NOT. Very unfortunate as this is really the first bad experience I've had with Angies list and I've been a customer for over 10 years. Wouldnt recommend them at all.
Response from All Ways Drains Ltd
"Thank you for the feedback. We believe that there are many inaccuracies in the details of this report and it’s unfortunate this customer feels this way. We hold ourselves to a high level of providing excellent service to our customers, and take all of our feedback seriously. Please reference the many other reports submitted for a more accurate picture of the quality service we provide. Also please note that we have NOT been paid for this work. The credit card # provided by the customer was declined. In addition the customer did not "politely" call with concerns. The fact is that his yelling and screaming was heard by multiple people in our office."
Brian S.
May 2013
The service person cleaned out the bathroom sink drain. When this inadvertently caused the shower drain to plug the next day, they were out within 24 hours and there was no additional charge. I hvae recoemmended them to friends and will use them again in the future. All Ways Drains is a pleasure to work with.
Response from All Ways Drains Ltd
"Thank you for your review, your business and your referrals. Our family and our company greatly appreciate you. We do our best to make sure the work is done right and all of our customers are happy & satisfied."
Ken H.
May 2013
Great-see the above description of services performed.
Licensing
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FAQ
All Ways Drains Ltd is currently rated 4.8 overall out of 5.
All Ways Drains Ltd accepts the following forms of payment: CreditCard
Yes, All Ways Drains Ltd offers free project estimates.
No, All Ways Drains Ltd does not offer eco-friendly accreditations.
No, All Ways Drains Ltd does not offer a senior discount.
Yes, All Ways Drains Ltd offers emergency services.
No, All Ways Drains Ltd does not offer warranties.