Irrigation-City Inc.

Installation was great. We felt we had a better system than those in the neighborhood who had gone with another sprinkler company. We also liked the fact this company was local (Shakopee), and we were planning to continue using their services. The first year, the startup fee was a flat rate with no issues. This year (the second year), we received a startup bill for an additional $35 more than what was listed on their website. Understanding prices rise with demand, this additional charge was a hidden fee for ‘truck charges’. We live less than 2 miles from the listed location of this company, in Shakopee, and when questioning the owner for why we had this additional $35 fee, he stated it was for maintenance of the truck (gas, tires, miles, etc.). Poor financial planning by the owner of this company has led to a horrible customer experience with price gauging hidden fees of costs that should either A. Be included in the ACTUAL charge listed on the website or B. Listed as an additional charge (on the website) for customers who live over 1 mile from the company’s location. When speaking with the owner over our negative experience, he became rude and abrasive then hung up abruptly. If you would like a nice system, use this company but anything after that, do not waste your time. We will be utilizing other local business as a result of this owners price gauging and hidden fees.

Everything went well.

No problems at all. The only thing I would have liked was that the provider let me know when he was finished so I could have paid immediately (as I had planned) instead of waiting for a bill. However, based on the ease of service and set up for the appointment I would go with this company again.

Somebody at work referred me to him. They took two days to complete everything. One of the underground box leaks, and water just sits in there the whole time. I have had them come out to fix it, and they have attempted to fix it, but it still happens. Maybe it is just the way the yard is sloped.

The serviceman arrived on time to the minute. He was friendly and courteous. He was knowledgeable with everything having to do with the sprinkler system. I asked if he could show me how to bleed my outside hose faucets, and he just went ahead and did it. I thought it was a little strange when he left without saying goodbye or anything. I went out to ask if I should write him a check, or will I be billed, and he was gone. (I did get a bill in the mail a few weeks later).

Was able to come out the next day and clear the system for winter. Checked all the valves in the house and outside to shut down the system.

I've used them for a few years now and they do a decent job, but the last three times they have been over a half hour late, and I usually schedule the appointment for first thing in the morning. I would feel better about it if they called to say that they were running late, but I've had to call each time to see if they had forgotten about me. I think I'll be looking for a new company in the spring.

I've been using Pro-turf for years to do my fall winterization for my sprinklers. This time I decided to check Angie's for someone new. I was pleased that they arrived on time and all was done quickly and efficiently.

I was pleased with their handling of the problem. They came out and estimated the work, but it turned out to be a lot more and they didn't ask if I was okay with that.

* The person did a thorough job of blowing out all of the water form the system and inspecting the outside and inside valves. * The only things I have complained about are: - he took out the battery from the controller and did not give it back to me or just put it next to controller (instead he just took it with him) - when he get inside the house to reach the inside valve, he did not take off his working shoes nor put on a shoe liner (and we have a brand new white carpet) * but they are cheap.

Good at for the most part. I cannot agree with creating problems just to generate revenue.

We got three estimates. This was by far the most reasonable. Not only was he cheaper than anyone else but he included the fall and spring work for the first year. We had to have the work completed no later than noon on 8/2, including the plumbing work. The plumber was the most difficult person to schedule. When he couldn't make himself available when I needed him Jim went out and found another plumber who could. The work was done on time and at noon on 8/2 they turned on the system. It was tight, but he did it!

THE BONNET ASSEMBLY ON OUR SPRINKLER SYSTEM BROKE AND JIM WAS AT OUR HOUSE WITH A NEW PART THE SAME AFTERNOON WE CALLED HIM. HE SENT AN INVOICE FOR PAYMENT. WE HAD SOME PLUMBING WORK DONE IN OUR HOUSE AND WHEN THE OUTSIDE WATER WAS TURNED ON AGAIN, THE ASSEMBLY BLEW AGAIN. JIM CAME OUT AND CHECKED THE PRESSURE ON THE INSIDE CONNECTION AND REPLACED THE PARTS. AGAIN, THIS WAS ON THE SAME DAY THAT WE CALLED HIM. HE FOLLOWED UP TO BLOW OUT OUR SPRINKLER SYSTEM TO INSURE THAT WE WOULD NOT HAVE FURTHER PROBLEMS.

UNLIKE MANY SMALL SERVICE COMPANIES, GP SENT ME AN INVOICE RATHER THAN DEMANDING PAYMENT UPON SERVICE. I WAS CHARGED $65 LABOR (THE ONE HOUR MINIMUM) PLUS $0.95 FOR THE PART, WHICH WAS IN STOCK IN HIS VEHICLE. OVERALL AN EXCEPTIONAL VALUE AND EXCELLENT SERVICE.