Apple Ford Shakopee

Made an appointment for 9:30am to have service done. Oil change, fuel filter, transmission filter and radiator drain and fill. Told Neal I needed the shuttle to take me back to the RV park we were staying in as this was our only vehicle and we are traveling. No problems so far. At 5pm, I had not heard from Neal, or anyone else. I called and was put through to Neal's voice-mail. Left message. Called back at 5:30 and asked for service. Was told Neal left for the day at 4:30. Asked about my truck. When checked on, I was told that it was in a mechanics bay that had gone home for the night and was as yet untouched and not on a lift. I had now lost an entire day and had nothing done. The quick oil change lane was able to change the oil and fuel filter in about a half hour. They did comp the oil change, which I appreciate. Spoke to the sales manager (only Mgr there at that time) and was assured the GM and/or service mgr would contact me the next day, as he was emailing them with the issue. No response from Neal the service writer, the service Mgr or the General Mgr. I see that there is no care at all given to customers, at least as far as service goes. Please think twice before taking your vehicle here. The lack of communication, care, professionalism, and follow-up is ridiculous. This company obviously does not care about their customers.

Every time I go to this shop, I'm slightly disappointed. They always forget something or do something poorly. Last time they forgot to put the oil change reminder tag in the windshield. This time they moved all the tire pressures down to 26 psi. The sticker inside the door says they should be at 35 psi. My 16 year-old daughter then drove the car and was surprised by the low tire pressure warning lights.

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The work wentwell. what they charged was ridiculous. looked around and found they charged me almost double the price for parts as other places and over 400$ for labor for what should have taken less than hours. I will never go there again.

Brian the service writer and Brock the tech were awesome to work with. I initially had TSB issues taken care of and I was very impressed with their service. I subsequently moved 550 miles out of state and when other warranty work arose I returned to MN and dropped my truck off to have Brock and Brian work on my truck.
When I diagnosed TSB issues I called to verify warranty coverage and over the phone they were positive and gave me options for dealing with the problem. When I finally got my truck in they verified warranty information and gave me approximate time frames for the completed repairs. Several times along the way they contacted me by phone to discuss issues that had arisen. At a later date and time I had another warranty issue arise and I returned to Shakopee Ford and spoke to Brock and Brian again. I had additional non-warranty work done and they combined the work to see that it was done in a timely fashion.
Brock is a diesel expert and I'd highly recommend him to any person needing repair work on their 6.4 diesel. Brian was a great service person to work with.

My experience was great. The price was fair, the car had been inspected, they ran an Auto Check for title and possible problems by previous owners, they we up-front with everything. There was nothing sneeky about the transaction. They explained everything. They made me feel like I was the only customer and that they were there for me. Who can ask for more? I believe what I bought and what I paid is my business, but I must say it was a fair price for a great car.