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Smilies Sewer Service

Founded 2000 • With Angi since December 2014

5.0

(4) Verified Reviews

Business Details

Phone Number

Address

23893 Pomroy Ave N

Scandia, MN 55073

Description

We are a full service septic tank pumping and system repair company. We are licensed by the M.P.C.A. and attend classes with the U of M Extension Services to keep our licenses current and to keep up with the latest rules and regulations concerning our industry. Thank you for taking the time to view our site. Please call with any questions you have regarding our services. We look forward to helping you maintain a healthy functioning septic system. DBA- Vacuum Excavating Service Inc, Smilies Sewer Service. Additional email- info@smiliessewer.com & info@vacuumexcavating.com. Additional Contact Name Angie Valento. ...

Verified Reviews

A few reviews for this pro...
5.0

01/26/2021


Erin J.

Smilie's does the routine servicing and pumping of our system. They have always been skilled and reliable and their communication is great. When we developed a sudden problem recently (blockage on the line) we found out how absolutely awesome they are. They came out to investigate on a Friday night, came back Saturday morning and fixed the problem. Today they followed up with a camera inspection to make sure everything was as is should be. All of their employees were wonderful! I cannot say enough how happy we are with their service and being their customers!

Description of Work
Routine pumping of tank, diagnosis and correction of sudden blockage

Category septic tank

5.0

06/06/2019


Dan L.

Smilie's response was excellent throughout. They came to diagnose the situation within hours of being called despite snowy weather and temperatures in the 20's. The office staff was sympathetic, knowledgeable, and helpful. All the staff were highly professional. I could not have asked for a better response and help in an urgent and difficult time. They have continued to help with prevention from freezing in future years.

Description of Work
help with frozen septic system

Category septic tank

5.0

03/12/2015


Jonnilee D.

Excellent service. Response time was immediate. Extremely professional service. Highly recommend!!

Description of Work
Keith pumped out our community septic system

Category septic tank

Service Provider Response

Thank you so much for doing a review for us. We always enjoy working with you, and look forward to seeing you next time.
5.0

03/05/2015


Keith & Nancy O.

We were on vacation for 9 days and arrived home to discover our septic system had frozen! Our lovely memories of the beyond-beautiful Southern Caribbean vanished. Fortunately, we discovered this problem Very Early when we heard a strange "glub, glub, glub" bubbling sound in the toilet, and recognized what that meant--something BAD! We had no actual sewage backup into our home, thank heavens!! We tried contacting several septic services. Smilies Sewer Service was the first to return our call. The initial Smilie representative (a driver) referred me to his boss after hearing details of our problem. Mr. Smilie called back immediately. He listened carefully, asked questions, and ultimately walked us through exactly what we should do to solve our frozen septic pipe mess. Because of our older septic system NOT having the cement cover on ground level, only a 4" pipe and cover is sticks up, and using their steam-melting system was worrisome to him and not an option due to concerns that the heat could damage the PVC joints. He asked if we were "Do-it-Yourselfers", which we 100% are, and then told us how we could thaw it from the inside of our house (only other option) where the main sewer line exits out of our furnace-room, as long as we didn't mind using a slow tedious messy process. He said he could almost guarantee that we could thaw out our lines and solve our problem--assuming it isn't a total system failure (frozen drain field or something). Mr. Smilie said he had another customer with the identical problem a few days earlier, and that person successfully cleared out the frozen blockage in about 3-hours. We followed his instructions and used 60 feet of garden hose, a fireman's nozzle at high power stream, and connected it to our closest hot water source, the outlet of our water heater. We pushed the hose into the main pipe as far as possible and turned on the water at the hot water heater outlet, eventually water started pouring out of the main line into our 55-gallon plastic garbage container. When the garbage can was about 1/3 full we turned off the water flow at the water heater and wheeled the container on a dolly and dumped outside, using a smaller plastic container to catch the residual dripping. Then we started again, with the big garbage can under the pipe, turned on the water, and slowly pushed the hose forward as the ice melted; Over and over and over again. We knew the hot water finally broke through the ice when no water backed up out the pipe into the garbage can and we could suddenly smell the septic tank odor. We replaced the big valve onto the main sewer pipe line and started using toilets, the dishwasher, the washing machine and the shower again! Smilies Sewer Service took a great deal of time to help us even when their was no financial benefit for them. We are very grateful and extremely satisfied customers!

Description of Work
THREE CHEERS FOR SMILIES SEWER SERVICE, OUR NEW BEST FRIENDS!! Mr. Smilie gave us Excellent step-by-step advice as to how to unthaw our frozen 35-year-old septic system, at no charge. Due to the unfortunate location of our cement septic-tank cover, which was deep below ground level, the 4" PVC pipe sticks up above the ground, Smilies professional steam-thawing service was not a viable and safe option for our septic system as it could melt the joints of the PVC pipe. However, Mr. Smilie still spent a lot of time helping us learn exactly how we could thaw it ourselves. We will use Smilies Sewer Service for all of our future septic system needs AND to replace our 35-year-old cement septic tank cover with a new cement cover located at ground level, this summer, which is now "Code" in our city. Thank You Smilies!!

Category septic tank,sewer cleaning

Service Provider Response

Thank you so much for the positive feedback. As you found out in talking to Mr. Smilie (Keith) he is very detail oriented and enjoys the work he does. We are looking forward to working with you in the future.

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    Business Highlights

    Emergency Services OfferedEmergency Services Offered
    Rentals - Equipment
    Bonded
    Insured
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    Yes
    Eco-Friendly Accreditations
    No
    Payment Options
    Check, Visa, MasterCard
    Emergency Service
    Yes
    Warranties
    Ask for details

    Services Offered

    Maintenance & repairs. Septic systems. Pumping. Lift station pump repairs. Septic tank & sewer line repairs. Sewer line cleaning. Frozen lines thawed.

    Services Not Offered

    Ask for details

    Frequently Asked Questions & Answers about Smilies Sewer Service

    How is Smilies Sewer Service overall rated?

    Smilies Sewer Service is currently rated 5 overall out of 5.

    What payment options does Smilies Sewer Service provide

    Smilies Sewer Service accepts the following forms of payment: Check, Visa, MasterCard

    Does Smilies Sewer Service offer free estimates?

    Yes, Smilies Sewer Service offers free project estimates.

    Does Smilies Sewer Service offer eco-friendly accreditations?

    No, Smilies Sewer Service does not offer eco-friendly accreditations.

    Does Smilies Sewer Service offer emergency services?

    Yes, Smilies Sewer Service offers emergency services.

    Are warranties offered by Smilies Sewer Service?

    No, Smilies Sewer Service does not offer warranties.

    What services does Smilies Sewer Service offer?

    Smilies Sewer Service offers the following services: Maintenance & repairs. Septic systems. Pumping. Lift station pump repairs. Septic tank & sewer line repairs. Sewer line cleaning. Frozen lines thawed.