Northland Coating Inc

Northland Coating did my garage floor in June 2013. During the warranty period, small cracks and chips emerged. Justin inspected the damage and promised a recoat, but suggested waiting until the situation worsened and the winter passed, assuring me it would still be covered. Several years later, I believed the issue had worsened and attempted to contact them. After four initial text messages, Justin responded, requesting photos, which I promptly sent. Despite numerous follow-up texts, I received no further communication. I was ghosted! On July 19th, I sent a text stating that if I didn't hear back, I would file a report with the Better Business Bureau and post negative reviews on social media. As of August 1st, there has been no contact.

This company worked on my garage floor a few year ago. And I have a limited lifetime warranty on this job. Recently I was trying to connect with the company regarding my warranty and wasn't able to get hold of anybody. I called few times and left a voice mail, tried to connect with them on their website. And no one ever responded. This is very frustrating and disappointing.

We used Northland Coating this year to seal coat our basement floor. It will last for decades. It all started when we had some basement flooding and then decided to use Luxury Vinyl Plank on our basement floor. We purchased the flooring (special order so it couldn't be returned) and then started tearing up carpeting and pad. What a disaster. Whoever glued the pad down must have danced across the floor with glue. Circular patterns, waves and open areas - no logic. The pad was a nightmare to get up, especially where they just seemed to pool the glue. But that wasn't the worst part. The floor was so uneven with lots of valleys and a really high spot in the middle. We couldn't lay the flooring on that. So we rented a grinder and tried to even out a lot of it. It was too much variance. I started calling places to level the floor with fill. Either they were booked out for 6-8 weeks or one company wanted $6000. Everyone else was $2400 - $3000. Then I obtained two quotes for sealing the floor instead. One of the companies we previously had done business with came in at almost double the price of Northland. Plus they wanted to speak to my husband too. Seriously, if I am paying why should you need to speak to anyone else? Northland was great. Justin came out and quoted our project. We were originally going to have most of the basement coated in 2 phases since we had very large items that couldn't be moved out (a piano was one of them). There was one area we were going to leave carpeted but ultimately we had the basement done in 3 phases. Scheduling was easy. It is a messy project as they do some additional grinding. They try to keep the dust to a minimum but it is dust and gets around. Justin gave me a link to the supply company and I was able to pick a custom mixed color for our floor. You can choose from many colors or design your own. You can also choose the flake size. The supply company also had a tool where you could upload your photo and show the floor color in that space. It was easy. Choose some texture in the floor or it will be slippery. The floor looks great. I even have the piano metal wheels just sitting on the floor and they are fine. We scratched the floor slightly moving a heavy object but it is hard to see unless the light hits it just right. This is a solid floor. It has been months now and it is holding up just fine. Plus it is waterproof. Jake and his team did a fine job. They completed all 3 phases and cleaned up nicely. We do have seams at the phase transitions but you won't have them if you complete the work in one phase. There was some chipping at the tile transition to the bathroom but Justin offered to pay to fix it. We just negotiated the price down for phase three. I was able to fix it myself using some supplies from Ace Hardware and a YouTube video.

It went great. Justin (the owner) sent out Jake and Kyle to do a patch job for free and had started to do it when we talked with them about their opinions about the job. They said they would do the job for free, but it might look a bit patchy when complete as it would be difficult to match the previous epoxy color. They talked us into redoing the entire floor for a small part of the actual cost. Jake and Kyle were extremely friendly and professional. Plus, they did a great job. The job site was extremely clean. I would definitely use them again if needed.

It was great! They explained the process and it took exactly as long as they said it would. I’m quite pleas d with the results.

We have a 2 1/2 garage with a matching tuck under garage. The top garage developed a small crack that leaked winter snow melt to garage below. Northland had a solution whereas other quotes couldn't guarantee future leaking. Great job. Took 4 days and best price on of 5 quotes.

Joe was able to give us an actual price over the phone based on our emailed photos and the square footage. The crew was skilled, punctual, polite, and friendly. An added bonus: not everything that came out of that 50 year old garage went back in. Boy, does it look good now!

Wonderful! Exactly how I hoped the final product would look. We have a new room!

Chris and Jake performed the work over a period of 4 days. They were punctual, professional and explained what they would be doing each day. They were hard working, neat appearing and very personable. Couldn't ask for more! My wife and I love the floor and my wife says it's too nice to park the cars on.

Great

worker were on time and let you know what they were doing each day. They were flexible when it was a rainy day.

It went well. The estimate was given clearly; the process was explained and scheduling and timing went very well. The crew cleaned up after themselves and answered all questions easily. This provider did my floor with the following process. Day1 1. Grind floor down with machine and hand grinders. 2. Fill in divits and pock marks with epoxy and other material which hardened overnight Day2 1. Grind off waves or other "high" epoxy left by trowels. 2. Painted on Epoxy and covered with flake. Day3 1. Clear off excess flake, sweeping, buffing and blown out dust. 2. Painted on Epoxy and covered with flake. Day4 1. Clear off excess flake, sweeping, buffing and blow out dust. 2. Painted on Polyurea top coat.

Justin stopped by to look at the garage and give us a proposal. He offered several helpful suggestions for options, and pointed out the areas they could treat. We were impressed with his knowledge and willingness to stand behind the product. We had estimates from a few other vendors, some of which were franchises. We found that Northland coating had the best combination of quality, warranty, and cost. The job itself went well and stayed on schedule. Justin was on site leading the project each day. His crew was professional and did a good job. The finished product looks great and should extend the floor's life for quite a while. It's great to find a small, family-owned company that does great work. I'll recommend them at every opportunity.

Kris & Kyle did our garage floor, they were personable, prompt, paid great attention to detail and left the project cleaned up and protected at the end of each day. Kris explained what would happen each day and how long we would have to stay off the finished floor. While I would hire them again, hopefully this floor coating will outlast us.

I called for information & Joe called back within hours. He came to the house & gave me an estimate the next day on a Friday afternoon! The scheduler called me in a week & the job was done 2 weeks later! I couldn't believe the fast turnaround. These guys were great. They came when they said they would, did exactly what they said they would (& more), & the garage looks terrific! Couldn't ask for better.

Excellent from my first call to the end of the job. I was always kept informed. Quick response estimate. Foreman scheduled job quickly. All went perfectly. The floor looks SO NICE that my wife says I must now paint the garage walls!!!

unknown

unknown

unknown

Amazing quality, I just stared at it forever when it was done.  Little details I had never thought about like sealing the corner cracks and cutting drain lines made a big difference.  We had the garage done in grey, and the laundry done (for 740) in beige, both with flakes.  The garage also has a slip resistant coating.  It was a lot of work, they were there 4-5 times doing different parts of the job, very clean.  They are hard to get, in high demand.  They were working on the mall of america when we had our project completed.

unknown

Justin and his crew did a great job on our floor.  It took a day longer than expected because it rained and they didn't want the floor to get wet before they got finished. 

The floor looks great and we would recommend Northland Coating. 

Joe Miller came out promptly when I called. His demeanor  and explanation was so much better than the other companies I contacted. He did not require a down payment like the competitors and his quote for the job was lower. I scheduled the job a few weeks out and they kept to the schedule. Justin was the lead guy on the job and sometimes his call backs were not prompt. The job takes 4 days because of dry time for each application. The first day was confused and Justin and crew arrived a couple hours late. But then the next three days Justin and  the crew were timely and very professional. They were very careful with each application and explained everything. Justin gave me some good tips to keep the floor looking good.The finished job looks great. I am very pleased.

unknown