Window Concepts of Minnesota, Inc.

I do not recommend this company due to poor quality of product. - Jan 2023 bought 2 patio doors, 3 slider windows. Product that was installed in May included 2 cracked slider windows and all products had wrong color on interior. All needed to be replaced. - May 2023 bought additional 19 windows. After install in Oct 2023, 13 of the 19 had noted manufacturing defects requiring replacement in January 2024. After install of these replacements in January 2024, additional 7 had noted manufacturing defects requiring replacement in April 2024. At install of these latest replacements, 5 more had noted manufacturing defects requirement replacement (which has not yet happened) - June 2024 during rainstorm noted two of the window sets had significant water leaks. Company was advised with documentation on 6.4.2024; as of today 6.8.2024 company has yet to acknowledge my request for refund so I can re-replace the windows with a different company. Additionally several of the caulk lines were obviously done by a new employee, as I had to have the contractor installing new siding re-do those lines.

Good

Very friendly, cleaned up when finished, even fixed a base board they noticed was pulling away from the wall, started the job and did not stop unitl it was done, very happy with the look of the doors, now I think the garage door needs updating to keep it reputation.

The windows are very nice and I can already tell a difference in the temperature of my home. It is much more consistant. My AC did not run as much and now my furnace doesn't run much either. Winter will be a big test. The windows are nice to look out and easy to move and clean. The three man crew that came to my home did an excellent job. They were fast and efficient. The head guy new exactly what he was doing and had been doing this type of work for a long time. The other two followed his directions well and were good workers as well. Will have them back to do the second floor windows next year.

We chose Window Concepts because they brought product samples to our home to assist us in picking out a new entry door and sidelights. I wasn't pleased with the scheduling process for installation though. They called 45 minutes after our original installation appointment time and said they wouldn't be able to make it that day. I had to wait another week and though they were a few hours late, they did show up. Despite the wait the installers did a great job and we are happy with the finished product.

Pleasant people to work with. Did a great job on siding and windows. A few bumps in communication along the way, but they responded well and made us happy. I had a small issue with a window trim wrap this spring and they were here within days and dwere done fixing it in less than an hour.

Replaced windows throughout home and two sliding patio doors. Also cut into southern wall of home to insert eyelet window. Good quality workmanship. Sales process wasn't very smooth but overall we are happy with the project.

Really liked how everything was explained. I also liked how he was willing to work with me depending on what I needed.

After we got the communication problem worked out, we have been more than happy with the company and their product. the installers were two of the nices people you would want to meet, the job is wonderful, we couldn't be happier with the windows and the appearance it made to our house. Would we do it again with this company the answer is a solid YES. Thank you to window comcepts....

The windows are good, however the expereince was poor with the sales person. I was very disappointed when the first window went in and how much "glass" I lost due to the small size of the window. The sales person knew I wanted as much light as possible and told me I would only reduce the glass by 10%; it was more like 50%. I ended up making them stop tearing out old windows until the issue was resolved. After a several hour conversation with the sales manager they ended up ordering bigger windows and I incurred the additional expense to have new construction installation instead of replacement installation. The installers were great.

Timely and efficient. Pleased with results.

We have been in contact with window concepts of Minnesota, and the confiicts have been cleared up, now we are awaiting the arrival of the windows and the installation to follow. We have no problem with window concepts of Minnesota.Inc at this time, thank you..Monroe Purrier

installers not very professional, but seemed to do good work. project took much longer than estimated.

I won't rate them at this time because the job is not completed to date. I signed the contract 9/1/09 and they said they put a rush on the receipt and installation of my deck door, but haven't delivered yet. I am getting nervous about my choice!!!! Finally completed installation 11/10/09. Didn't receive upgraded handle I paid for and door framing ended up 3/4 of an inch lower at top and exposes un- wallpapered area. Would never hire them again under any circumstances.

The windows are not in yet. Mid July the window will be put in.

The two guys who came out were really friendly and let us watch the installation of the new windows. They new what they were doing and did a good job.

good experiences overall

The project took a little longer than expected, it was due to the window manufacture went into bankruptcy. It was changed to a different manufacturer and I was offered an upgrade due to the inconvenience. The sale reps were good at explaining the products. This is the first time I am having my window replaced. The installers who came and installed the windows were good at doing their job except they didn't do a walk thru when they were done. I was expecting them to explained to me how the windows work and the windows got some scratches and some streaks on the them. They did come back and cleaned them up.

I wanted a french patio door, but I was sold sliding door that had grids that made it have a similar effect. I went with slidng door because I could get the look that I wanted and it was available to my odd-sized 74 inch door. The installed project was a flat-plane door without any grids! The company would not help me and told me I would have to hash it out with the sales rep! The whole experience with the sales rep at my house was like a high-pressure used car sales. A deal that would be gone tomorrow if I didn't sign on the bottom line now! The install job was great and the door is nice...but not what we discussed. Was I bait and switched?

Very efficient when onsite, professional, and cleaned up their mess. Windows work well.

Estimator was courteous, and price quoted was reasonable. I have not yet had the installation done, so I cannot comment on the quality. And that is my only complaint. There is a 3-part process working with this group for shower or bath liners/replacements. 1) an estimator comes out, 2) a person comes out to do measurements and take pictures. 3) An installer is scheduled when the parts come in. Total process takes 6-8 weeks. This process is too slow and takes too much of my time. Otherwise I'd rate a 5.

I do believe that Window Concepts sells a good product and cares about doing a good job at a good price. However, we had several problems with the plumbing install. The first day we used the shower, we had water in our basement. Evidently the plumber didn't solder the shower head connection very well. They were apologetic and quick to fix it. Unfortunately, when they fixed that, they reinstalled something backwards, so we ended up with cold water from the hot faucet and hot from the cold. Again, they were apologetic and quick to fix it, but by then I was upset. They're nice guys, and you may not have these problems, but I can't recommend them

They were very nice, but it took a long time to get the siding in, and I did not get much communication. It was longer than what was said originally, as far as ordering, receiving and installing the siding, but once it was done it looked great.

Professional install. Couldn't believe they did the entire house in a day.

The doors were installed and the area cleaned up beautifully. Love the doors!