Wenzel Heating & Air Conditioning

Work was done in less than 8 hours. Ended up being charged an enormous amount of money passed thru by the GC. They did knock off some $ for work that they did not need to do, but over charging residential , non-profit customers at brain surgery rates is ridiculous. Beware.

Condo and furnace are ~ 9 years old. When we turned on the heat for the first time, the fan ran but no heat produced. Called one HVAC person with A listing on Angie's List. He said that there was flame roll out and thus our heat exchanger was not functioning and would need to be replaced ($3900), or else we could buy a new (and better quality) furnace for $5900, with a 10-year warranty. We wanted a 2nd opinion and called Wenzel. Got an appt with them for the same day and did not mention the first opinion we had had. Brian from Wenzel determined that the air intake pipe on our furnace was plugged (which is one cause of flame roll out because there is insufficient draft across the burners into the heat exchanger). We then mentioned the flame roll out so he did further checking to make sure that our heat exchangers was working optimally (by checking CO levels in the furnace room and in the exhaust pipe itself -- all zero). He was able to bypass the problem of the blocked intake pipe and then repeatedly started up the unit and there was no flame roll out. Cost of Wenzel visit = $200.

Everything went great! The sales rep Dan came out and gave us many different options to choose from both on efficency and budget. We scheduled the appointment and they arrived went strait to work replacing everything. They also added an additional heating run to a room that needed it. One thing I really appreciated was I asked if they could remove the outside AC unit first and give me a bit of time to do some minor landscaping adjustments before they put the new one in and they made sure to take care of it. Also, they took care of all the rebates and filled them out and sent them to us to simply sign and mail. I think they are a great organization overall.

Alright. Didn't complete job in 1 day; then delay in coming back. Good established company though.

Everything went smoothly and quickly with the install. A few months later we had a part that needed replacing which was still under warranty, and that went well, also.

They were prompt and easy to schedule. Came out in morning, thought they fixed it, it went out again and came back right away to fix which was much appreciated.

The Project Manager Dan Dalluhn was amazing! He got back to me very quickly and was able to meet for an appointment. He walked me through the different models and features. He was very knowledgeable and helped me narrow my choices down. The estimate was right in line with what I had gotten from other companies. The customer service is what pushed me over! They were able to quickly get us scheduled for install, which was great. The install took most of the day. The technicians were prompt and courteous. They removed the old furnace/AC and cleaned up after themselves. Dan was around to give final paperwork and answer any questions I had on the equipment. They promptly mailed me all the paperwork for the rebates. It was all filled out and organized! I already received my checks! Great job to everyone at Wenzel! I'll recommend them to everyone and I'll definitely use them for any services in the future.

The system was installed and passed permit inspection. No problems to date. A professionalism demerit was taken because of a competitor's more impressive scientific system sizing process and customer focused efforts to proactively reach out and communicate.

I wanted to upgrade my 27-year old furnace to very high efficiency, and Wenzel did a great job figuring out the best way to do that around my house's existing construction. I also wanted to change my house to a 2-stage heating system so I could heat the lower level separately from the main floor. They did a great job, and it was nice to have everything updated.
On an extra note, there was a very MINOR issue that kept my city inspector from giving the final ok for the work that was done. I didn't realize this, and over 18 months later I get a letter from the city telling me I still work done to pass my inspection. Wenzel stood behind their work, and got the situation remedied, even with an inspector who wasn't the easiest to work with. It's dedication like this which makes me very happy to work with them any time again.

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It has been excellent. They were very price competitive, acutally lower in price than another place that I investigated.

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