We had a good experience from beginning to end. Vern at the Snelling office was extremely helpful and answered our questions at every step of the way. We received documents from Wells Fargo well before closing that detailed everything we needed to know, so there were no surprises. Overall, I was very pleased with the experience. I know that Wells Fargo wasn't the least expensive option for refinancing, but I'm so glad we went with them. They handled everything with professionalism, courtesy, and attention to detail.
Description of Work: We refinanced our home from a 30 to a 15 year mortgage and took some money out of the equity for home improvements.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,540
MARY L.
10/2010
3.0
mortgage broker
 + -1 more
They bought our mortgage from another company. Upon comparing them with other deals, it was less of an offer than they let on.
Description of Work: I got a mortgage through them on automatic payroll.
Rating Category
Rating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
2.0
punctuality
2.0
George F.
10/2008
5.0
mortgage broker
 + -1 more
We initially met with a different mortgage broker at the Northeast office. We didn't like that guy and decided to check out the office in St Paul. We ended up speaking with Vern. Not only did he give us good advice on why we shouldn't consider a 20 year mortgage, but he matched a competing offer from a mortgage company that our Realtor referred us to. If all mortgage brokers were as honest and forthcoming as Vern, we wouldn't have the financial crisis we have today. We don't plan on buying another house. However, if we did, we would buy our mortgage through Vern.
Description of Work: Purchased a home mortgage for our house.
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FAQ
WELLS FARGO HOME MORTGAGE is currently rated 4.3 overall out of 5.
Yes, WELLS FARGO HOME MORTGAGE offers free project estimates.
No, WELLS FARGO HOME MORTGAGE does not offer eco-friendly accreditations.
No, WELLS FARGO HOME MORTGAGE does not offer a senior discount.
No, WELLS FARGO HOME MORTGAGE does not offer emergency services.
No, WELLS FARGO HOME MORTGAGE does not offer warranties.
WELLS FARGO HOME MORTGAGE offers the following services: HOME MORTGAGES.