Warners' Stellian Appliance

I went in to the Apple Valley store to purchase a built in microwave with specific measurements and pictures of space. The salesman told me the GE would fit and didn't mention anything about it not fitting or that it wasn't returnable. We brought it home and it was too small for the space (which he had the specs). I brought it in to be returned and the trim kit was unopened. They took back the microwave but would not return the trim kit that was $180. The manager was rude and basically said it was my job to make sure the specs were right, not the salesman. I now am stuck with a $180 trim kit that I have no use for. I went to another appliance place down the road and had much better service and ended up buying a refrigerator and built in mini fridge that had also gone out. I will never shop at Warner Stellian again and will strongly tell anyone looking for appliances to stay clear.

Scheduled delivery for Friday between 2 and 4 pm. Called and said they could not be out until 8 to 9 pm due to weather. Rescheduled to Monday. Was promised a first thing in the morning delivery. Instead they now say they cannot come out until 3 to 5 pm ( now one marked it down for early delivery). Was told it could not be changed. This is unacceptable performance to promises made....

Our 6 year old Samsung refrigerator was freezing everything inside, including the water dispenser. Digital monitor said it was 41 degrees, but actual temp was 17 degrees. Warner Stellian diagnosed the problem, ordered the part, and on 5/14/19 came back to install the panel. Ten minutes after he left, our floor was flooded with water. Apparently, the water chamber which also froze, cracked, and has now thawed leaking water. So repairman ordered new part, came back to fix (now our 3rd time having to take off work!). Well, guess what, the tubes that connect to the water chamber also froze so were now cracked. Repairman couldn't fix without those parts. Meanwhile we keep dumping the water out of the lower tray as it fills up! So far we have $970 into our used refrigerator!! We are now waiting to schedule our next appointment, and of course, have to take more time off from work. I called to complain about the labor charges and incompetence of the original inspection to also check this water chamber and hoses!! They offered to give a credit of $75... are you kidding? I asked to speak to some one else regarding the labor and our inconvenience. Have not heard back for 3 days now!!

Bought a washer and dryer from them. Store visit was good, knowledgeable sales person and product selection and price was good. Delivery and install was a train wreck, scraps and scratches all over the washer and dryer, didn't even install dryer duct properly. Called store they referred me to customer service talked to them they offered an allowance or to replace sheet metal, really replace panels on a a new washer dryer?? Asked for the washer to be replaced they refused. Took allowance no other choice really. To date only received allowance for dryer. I did send and email to the store manger of the maple grove store no response. STAY AWAY definitely a poor company read reviews online.