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Founded 2003 • With Angi since September 2005
505 MINNEHAHA AVE W
Saint Paul, MN 55103
Service Provider ResponseDear Ms. [Member Name Removed]. We apologize for any confusion with any telephone numbers found through an online Google search. Restoration Professionals has been located in Saint Paul since 2006. We have filed numerous complaints with Google Services who speculate as to distances on the Internet. The purpose of carpet pad is to provide a layer of cushion under your carpet, reduce noise and provide insulation during cold weather. Because carpeting is not meant to get overly wet, the pad is not meant to get overly wet either. Once the pad is wet, it acts as a sponge and becomes a breeding ground for microbial growth by trapping moisture between the pad and the sub-floor. The Institute of Inspection Cleaning and Restoration ("IICRC") provides all the certifications necessary for professional water damage restoration. Once water has been accumulating for a long period, the proper course of action per the IICRC is to remove and dispose of any carpet pad so that air may be introduced under the carpet to properly dry the sub-floor and to prevent future microbial growth. The water loss that we responded to occurred three days before our company was contacted. Moisture had been trapped under the carpet, pad and through the sub-floor for what is considered a "long period" in water restoration. Failure to correct or control moisture intrusion will significantly hamper the drying process. This moisture event was the third or fourth water loss experienced at this property. This was the first time Restoration Professionals was contacted so we don't have a record of what actions were taken by any other persons who worked on the property. Restoration Professionals took the appropriate steps required in professional water restoration to mitigate the damages to your property from the water event suffered. It was determined that your insurance company would not cover this loss so the full cost of the restoration project was going to be your sole responsibility. Knowing the financial burden, we took steps to minimize the financial impact. Restoration Professionals does not like having dissatisfied customers and strives to remedy every situation. As a result, you were offered a 10% discount on your invoice and was given the opportunity to make payment arrangements.
Service Provider Response[Member name removed]~ I was disappointed to read about your negative carpet cleaning experience. We were shocked to hear about the extended drying time. That is quite unusual! We have a 30 day guarantee and would have gladly returned to correct the situation at no cost. This could have been resolved w/ additional extraction passes and drying equipment. I wish you would have alerted us of the problem, we are available 24 hours a day. Concerning the technician's aggressive demeanor... Leaving our customers feeling pressured and taken advantage of is NEVER our goal. I'm very sorry you had this experience. I have discussed this with the technician so this doesn't happen again. Sometime our technician's passion can get the best of him. It is important for the technicians to understand our customers needs and tailor our services to fit. We strive to accommodate our customers while following strict manufacture's recommendations. Please let us know if you have any further questions or concerns. We would be happy to help!
Service Provider ResponseThank you for the positive feedback. Please feel free to contact us with anyway we could have improved your experience.
Interior and exterior painting, wallpaper removal, staining and varnishing, fine enamel. Some ceiling/wall repair. Owner/operator. Free estimates. Fully insured
2022 Super Service Award
Proud to offer quality interior painting and repair at an affordable price. Specialize in older homes that may need creative solutions. One room or your entire interior. From basements to wall repair including getting off that stubborn wallpaper. If your not sure we do it, ask. We probably do. All inquiries welcome. Please leave a message if I am not immediately available. I will return your call always.
We are a small painting company that takes a lot of pride in providing the best service possible for our clients. We are not happy until our client is fully satisfied, and we make sure of that!! We try to be very clean, doing a thorough job of cleaning up after ourselves. We are friendly and unobtrusive to have around. We work long hard days so we can get the job done swiftly and get out of your way! Please contact me so we can set up a time to meet to discuss your painting project.
2022 Super Service Award
24-HOUR RESTORATION COMPANY, PROVIDING SERVICES IN FIRE DAMAGE, WATER DAMAGE, MOLD REMEDIATION, CONSTRUCTION AND CARPET CLEANING. OTHER SERVICES INCLUDE: AIR DUCT CLEANING, POWER WASHING, SAND AND SODA BLASTING, GRAFFITI REMOVAL, CONTENTS CLEANING AND STORAGE, AND MORE.
Ask for details
RESTORATION PROFESSIONALS is currently rated 4.3 overall out of 5.
RESTORATION PROFESSIONALS is open:
Monday: 12:00 AM - 12:00 AM
Tuesday: 12:00 AM - 12:00 AM
Wednesday: 12:00 AM - 12:00 AM
Thursday: 12:00 AM - 12:00 AM
Friday: 12:00 AM - 12:00 AM
RESTORATION PROFESSIONALS accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover, Financing Available
No, RESTORATION PROFESSIONALS does not offer free project estimates.
Yes, RESTORATION PROFESSIONALS offers eco-friendly accreditations.
No, RESTORATION PROFESSIONALS does not offer a senior discount.
Yes, RESTORATION PROFESSIONALS offers emergency services.
Yes, RESTORATION PROFESSIONALS offers warranties.
RESTORATION PROFESSIONALS offers the following services: 24-HOUR RESTORATION COMPANY, PROVIDING SERVICES IN FIRE DAMAGE, WATER DAMAGE, MOLD REMEDIATION, CONSTRUCTION AND CARPET CLEANING. OTHER SERVICES INCLUDE: AIR DUCT CLEANING, POWER WASHING, SAND AND SODA BLASTING, GRAFFITI REMOVAL, CONTENTS CLEANING AND STORAGE, AND MORE.
Ask for details