RESTORATION PROFESSIONALS
About us
Restoration Professionals has two locations, in Saint Paul and Saint Cloud, Minnesota. We employ over 50 people and work directly with most major insurance companies. We are licensed in Minnesota and Wisconsin for both commercial and residential work.
Business highlights
Services we offer
24-HOUR RESTORATION COMPANY, AND MORE., CONSTRUCTION AND CARPET CLEANING. OTHER SERVICES INCLUDE: AIR DUCT CLEANING, CONTENTS CLEANING AND STORAGE, GRAFFITI REMOVAL, MOLD REMEDIATION, POWER WASHING, PROVIDING SERVICES IN FIRE DAMAGE, SAND AND SODA BLASTING, WATER DAMAGE
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
73% | ||
7% | ||
7% | ||
10% | ||
3% |
The water mitigation and drying out of damaged areas was done in quite good fashion, though they did forget to leave a bucket under the original leaking pipe for half a day.
The repair and replacement was not good. They measured the original vanity wrongly and the installer did not even notice that the new vanity did not fit the countertop [which did not have to be replaced]. It was installed anyway and looked horrible. They had to remove it, cut it down to size and reinstall. Trim work on baseboards was not good and I even had to tell them that the trim work was not finished. By this time --it had been over four months--I just wanted them out of my house, so I didn't mention that the trim was not satisfactory. Also my marble countertop somehow got slightly damaged, as there are now scratch marks on it.
But my biggest concern is that I cannot trust this company with my belongings. They left lights on twice, even after I had complained. And they left my unit totally unlocked after working one day. It was unlocked for over ten hours until I got home late that night! Also, a personal item is missing. Whether it was accidentally broken and thrown away or something else I do not know. But it is gone. Not worth much, but a sentimental belonging to me. No one has taken responsibility for its disappearance and since I live alone and the only people in my unit during this time was their workers I can only surmise that one of them did something and is not fessing up to it. I mentioned this several times to their supervisor and nothing. When a manager returned my phone call after the work had been finished, I agreed to a follow-up interview after the first of this year but he never did call me back.
Sorry but I just cannot recommend this company and will not ever use them in the future.
- Responsiveness (+): They were responsive when first called. Angela called right back and was very informative on process and pricing. A lot of promises were made and expectations set for very individualized handling of items, so I felt good about them.
- Price (-): It was quite pricey (~$6000), but this is all I had left to my name and insurance helped, so I bit the bullet and spent it. (-)
- Responsiveness(-): Pickup poorly handled: Angela was supposed to come to the pickup. Per her instructions, we spent hours laying our contents on tables in the garage, sorted by what needed (bulk dry, individual dry, flatten, as she had instructed). But Angela did not show up, instead a very nice young fellow arrived. It was clear he was uninitiated. He said Angela sent him to "pick up the stuff". We explained we had sorted and would like to clarify handling. He walked around with us; I asked if he needed something to take notes and he said no he would remember. Once done, all was boxed up and loaded in the truck. Next day I got a call from Angela that I needed to come down and tell her what to do with the stuff. I explained we had informed the young man; she said he really had no idea what I wanted. So I went down there. but now all had been loaded into about six deep freezes. All jumbled and difficult to see/access. What a mess. So I did my best to explain it all again. There was significant back peddling on individual drying and flattening. Very real misrepresentation up front. Really best equipped to do bulk drying.
- Quality (-): I was so disappointed at the result. About 20% of the items were done in such a way that it was "restored". However, most just was not done carefully. Books that could have been flattened (family bibles, yearbooks, dads militaary album, etc)...weren't... so were now misshapen and swollen three times their size. Most disappointing were the photographs which should have been individually separated as promised, but weren't...so I have 'clumps' of photos that they allowed to dry together...literally stuck together as if glued...I cant get them apart. It just makes me sick to my stomach. That just seems so basic. They basically took something totally salvageable and totally destroyed it. I just want to cry.
if you are looking for gentle handling of individual items, do not use Restoration Professionals.
I can't imagine how their process could be better.
My complaints would be:
1. They were trying to convince me to purchase more cleaning upgrades than I was willing to pay for. I just wanted a steam cleaning, but they kept insisting that the age of the carpet (we bought the house a year ago and the seller said the carpet was recently installed) and the condition of the carpet were in bad shape. I bought the cleaning service as a Groupon and I think they were trying to make more than the Groupon cost. I understand that they want to make more money, but I explained we also are trying to save our funds. It left a bad taste in my mouth that they felt so pushy.
2. They said that it would dry to the touch in a few hours and completely dry in 24 hours. Well, the stairs were wet for 2 days and the rooms took a day and a half to completely dry. The wetness was worse than when my husband cleans the carpet with a rental cleaner.
Overall, the job I needed was done, but the pushiness and wetness left a bad impression. The price was good, but that is more because of the Groupon.
"[Member name removed]~ I was disappointed to read about your negative carpet cleaning experience. We were shocked to hear about the extended drying time. That is quite unusual! We have a 30 day guarantee and would have gladly returned to correct the situation at no cost. This could have been resolved w/ additional extraction passes and drying equipment. I wish you would have alerted us of the problem, we are available 24 hours a day. Concerning the technician's aggressive demeanor... Leaving our customers feeling pressured and taken advantage of is NEVER our goal. I'm very sorry you had this experience. I have discussed this with the technician so this doesn't happen again. Sometime our technician's passion can get the best of him. It is important for the technicians to understand our customers needs and tailor our services to fit. We strive to accommodate our customers while following strict manufacture's recommendations. Please let us know if you have any further questions or concerns. We would be happy to help!"
"Thank you for the positive feedback. Please feel free to contact us with anyway we could have improved your experience."
Licensing
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