Professional Carpet & Upholstery Cleaners Inc

Started off a little rough. I was informed when I set up appt. that employees would where masks. Both employees entered our house without masks. We informed them of this and they put them on. When they left our house, they left a stain 12 inches in diameter on our driveway plus a smaller one. If it was not for these items, I would have given an A.

very good, nice job

It was really good. They came out the next day. It was a spoiled milk and it was a kind of emergency. They were able to be here very quickly.

Extremely well! Dan the owner was super responsive to my calls and texts as we communicated with each other. I can say this company truly stands by their work! He and his employees were super punctual and respectful. I'd call them back in a heartbeat for other furniture and carpet cleaning!

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Dan answered the telephone when I called to make an appointment, and I was able to schedule carpet cleaning the next day.  After scheduling, I had a question so I called him back shortly after my first call, and he answered my call again which I really appreciated.  This allowed me to move on with my day.  On the cleaning day, the technician arrived a little late due to confusion over the office location, but he arrived close to the scheduled time.  One of our technicians said Dave was very efficient and professional.  We had the reception room carpet cleaned because it smelled really bad.  It was an old building, and I assume the carpet had a build-up of strong cleaning compound residues in it.  We appreciated the company's eco-friendly cleaning solutions, which is why we called them.  We wanted to get rid of the bad smell, and not to have a smell at all.  The following weekend of the cleaning, our grandchildren played on the carpet while workers moved equipment into the office. My daughter said the carpet looked new, and it didn't smell.  We are very pleased! 

The two technicians were professional and good to work with!  When they left my furniture looked great.  I did notice that the trim detail still  looked soiled when they left so I called Dan about a week or two later and he sent someone out--at my convenience.  He did so without hassle or regret.  I was pleased with the results after this detail was taken care of!  Ask for the Angie's List Discount!

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I first contacted Professional Upholstery Cleaning April 24th 2014 to inquire about cleaning a set of chenille sofas. I spoke with Dan (the owner) about what Professional can do to clean a "S" coded fabric on these sofas. Dave talked to me about the various cleaning codes and how manufacturers put these labels on them for a reference, but more than likely they could be cleaned using a water/steam extraction like many other fabrics. However, I was sure to mention to Dan over the phone that I had another company (Sebastian's Carpet & Upholstery) look at the sofas and was told they would not be able to clean them due to the fact that they must be cleaned with a dry cleaning solution. Dan assured me that Dave (his best employee) knew the in's and out's of fabric care, and explained that he has over 17 years of experience. He also mentioned that the company has cleaned over 100,000 pieces of upholstery. I set up the appointment for Monday April 28th. Dave and his helper showed up on time for the scheduled appointment. Prior to my appointment, I stopped by a Henredon dealer (the sofa manufacturer) to inquire more about the fabric care and obtain a fabric swatch for reference. I showed Dave and his worker the two sofas, which were moved to a newly finished basement from a storage unit and pointed out a few areas where the sofas needed to be cleaned. I was sure to give Dave the fabric content sheet, fabric swatch, and recommended cleaning sheet for his review and left it on a console table near the two sofas. Dave assured me that the fabric cleaning code that manufacturers give is for reference and the reason why it was coded "S" is because manufacturers do not want consumers attempting to clean the sofas themselves. The care label on these sofas is highlighted in bold "Professional cleaning recommended" and I trusted that Dave and his company knew what they were doing based on the many positive reviews on Angies List.
I had Dave start with one sofa, to see how it would turn out, and asked that he show me the piece before cleaning the second sofa. Once clean, I noticed that the sofa had significant "streaks" in the fabric and it looked quite a bit different from the matching sofa which had yet to be cleaned. Dave explained that the streaks will go away once the sofa is dry, and recommended that I put a fan on the sofa to help speed up the drying. Despite the significant change in color and streaks, I trusted what Dave said, but asked to wait on the second sofa to be sure that it turns out as expected. The total for the cleaning was about $220, which I thought was competitive based on the other reviews. Later that night, I went to check on the sofa after leaving three fans blowing on it to make sure it dried. When I went downstairs I was shocked to feel that the sofa, while dry to the touch, still had the streaks and had a significant change in color. I immediately emailed Dan (the owner) with pictures of both sofas, and an explanation of what had happened. Dan called me in the morning to schedule a follow up and said Dave can fix those streaks. Dan explained that this was not uncommon, and could be easily taken care of. I set up another appointment for Thursday 5/1. In the meantime, I called several companies, including the sofa manufacturer Henredon to inquire about what was done. Everyone I talked with gave me the same answer, the fabric should have never been cleaned with water - there is a reason why it was labeled with an "S" cleaning code. I continued to do research, and found several articles talking about rayon chenille, the main fiber in the upholstery, and learned that this manmade fiber is so delicate, that when touched with water it is irreversibly damaged. The sheen of the fabric changes, and the fabric becomes "directional" meaning that if you move the fibers one way it will look like a completely different color than if you were to do the same in opposite direction. At this point I called Dan again, and wanted to find out what Dave would be doing differently the second time around that was going to fix the damaged sofa. Dan explained that he (and I) need to trust Dave, as he has the experience and would make it right. He said that Dave has horsehair brushes that could be used, in addition to other techniques that would help. I explained to Dan that these sofas were custom made and were purchased for nearly $7,000 each in the fall of 2011.
Thursday's appointment came, and Dave called me about 20 minutes before our scheduled time and said he would be running a bit late. I said that's fine and appreciated his call. He told me that after talking with another upholstery cleaner, using steam would correct the streaks and color change so he was going to stop at Target and buy a fabric steamer. I offered Dave the use of my upholstery steamer, but asked what good adding more water to the fabric would do. Dave said the same thing, that the steam would help correct the streaks and would fix the "directional" problem. He spent about an hour steaming and brushing the sofa, and had me take a look at it. While it was an improvement from what it had looked like before, I still noticed that the fabric was shiny and if you were to brush it the fabric in a different direction, it still changed color. The biggest area of concern was both arms on the sofa, Dave said that he was unable to get those to match the rest of the fabric with steam and would need to follow up. Still Dave understood what I was talking about, and he even told me that he could see the difference between both sofas. He said to let the sofa dry once again, and see how it turns out. As for the arms, he said that he was going to follow up with the other upholstery cleaner and see if there is a dye that could be used to lighten the fabric color. Dave said he would call me in the morning with an answer, but never did. 
Still, after the sofa dried, it looked quite a bit different compared to the matching sofa. Just as before, I documented this with photos. I called Dan and left him a message explaining the results. I also sent him an email with the photos of the sofa after  it had been steamed and included a few of the other sofa to make sure he could see the difference. Dan did not reply via email or phone call. I waited until about 6:00 on 5/5 and decided to give him a call. Dan answered and explained that he has called his insurance company and he will get in touch with me once he knows more. Then, on Thursday 5/8 his insurance company called and wanted to talk about the damage. I spent about 30 minutes on the phone with Stacy explaining everything from the first call to where things were at with Dan. I made sure to send in the photos I had taken throughout to help her understand where I was coming from. Stacy was fairly quick to respond and wanted to settle the claim. However, I had to argue with their company policy of a depreciation in value of 10% per year. While that may seem reasonable on a sofa that costs $600 or so dollars, the new cost for my exact sofa is $7842.00 (less 30% in depreciation is $5489.00). After looking at photos of the second sofa and showing her that I take very good care of it, Stacy agreed and we settled on a depreciation value of 5%. 

I received a phone call from Dan a few weeks later to follow up on how things ended, and Dan mentioned he wanted to make things right. I could tell that he took my concerns very seriously and I was surprised in his efforts to work with me for the remaining loss. His customer service efforts certainly changed how I feel about his company and the way things were handled. For these reasons I have changed my scores on Angie's List and would be more likely to recommend Professional.

Dave and Keith did quick, quality work!  Reasonable price and I like that their process is environmentally friendly!

Dan was very nice and explained the service and estimate. Provided a good estimate and was able to do the work w/o someone present. Dave, who did the work, called me with an estimated arrival, provided the actual cost of the job, and then sent me a copy of the receipt. I had a few questions when I checked in on the job and both Dan and Dave talked though my questions on a Friday evening. They made our carpets look great!

Even though we had to pay the basic call/price, they removed the big stain, came back the next day to do a second procedure on the area.  Gone!  It was worth the price to have it taken care of.  They were very responsive, two good guys.  We only had that one area in the middle of the carpet cleaned.  I would definitely have them do any future carpet cleaning.

Professional Carpet & Upholstery Cleaners Inc were very professional and they moved the furniture and cleaned under the furniture.

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Carpets look great after cleaning!  There were spots that had been on some areas of carpeting for over two years and they came out.  We had just done a fairly big remodeling project and the carpets looked pretty bad after that.  I was pleasantly surprised at how well all the carpet looked after the cleaning.  Workers were here for two hours (very punctual) and did our whole house.  I didn't feel as though they rushed, but were thorough. The 20% off coupon was helpful in bringing the price down!   I would recommend this company to friends and will use them again!  

They did a good job, it looked nice and clean.

They called before they came and were hear on time. They did a great job of cleaning and moved some heavy stuff around. THey were very professional, and I will call them again.

Two typically deadly words in regards to fabric...tomato sauce.This is totally going to sound like an ad, as everything just happened perfectly (minus the tomato sauce). Yesterday night after a significant accident of getting tomato sauce on our 3 month old sectional I wasn't sure what to do first but I knew I would need to get someone quickly here in the morning to help with the clean-up.
I made some initial calls based on recommended Angie's List companies and sure enough this company had a spot to squeeze me into. The person who took the call was super helpful, even explained the fees, etc. without knowing what the damage was looked like. Guess what...Keith got it all out and he worked with chemicals that were right for our fabric. He even took care of the carpet which was a bonus as I was more concerned about the sectional. He even suggested I get a flashlight so we could review all the spots as he said the spots will easily show up if he didn't get them all with the flashlight. After that he did minor touch-ups and was out the door to the next appt.  
I probably thanked Keith like 10 times. I would definitely use them again,hopefully next time for preventative services vs. emergency same day.

They did a great job. They treated the stains and all the carpets look great. They charged me less than what they quoted over the phone.

They missed the first appointment, hadn't recorded it

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