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PRESTIGE POOLS

Founded 1981 • With Angi since October 2005

4.6

(43) Verified Reviews

Business Details

Phone Number

Address

87 County Road C W

Saint Paul, MN 55117

Description

Prestige Pools always has been a family-owned and operated business. You have the added peace of mind that comes through dealing with me, Pat Henry and my family. I bring over 45 years of experience to work for you. We work with you throughout the construction process and for the entire time you

Verified Reviews

A few reviews for this pro...
Andrew S.
5.0
08/06/2018
Currently in the process of new pool install. Very happy with the product so far. Pat (owner) and Jeff at the main office are great to work with! I did my shopping around with pool contractors and I very happy with my decision as things are going smoothly and efficiently! Hopefully, swimming soon!
Description of Work
New Pool install
Category
swimming pools
Mary W.
5.0
05/01/2018
We had our pool put in by Prestige Pools several years ago and it was one of the best decisions we made. I literally just hung up the phone with Jeff related to a service call, and I said to him "you guys are seriously awesome." I had called that morning with a concern about a repair needed to our pool cover. They had a crew in the area and were able to get on it the same day. The design and build went as promised, pool looks great and we enjoy being out there every summer. But after all that's said and done, I really appreciate the amazing customer service and professionalism when it comes to ongoing service and any needed repairs. You will be so happy that you used this company the first time you have a question or need any kind of repair -- they will be calm, professional, pleasant, and all over getting it fixed for you so you can get back to enjoying your pool. Really, can't recommend them highly enough, completely excellent and great to deal with!
Description of Work
Pool design and construction, ongoing service and repairs as needed
Category
pool cleaners, swimming pools
Joel H.
5.0
03/11/2018
I met Pat at the Home and Garden show along with several other competitors. After quotes, designs and proposals, I chose to work with Prestige because of their professionalism and attention to detail. Even with the uncertainty that comes with coordinating multiple work groups around weather, the team communicated frequent updates on status. All individuals from Prestige were professional and great with my entire family. The service and follow up communication was also wonderful including pool closing, chemical questions and service needs. All in all, a fantastic experience.
Description of Work
In ground pool installation
Category
swimming pools
Bryce D.
5.0
11/30/2017
This was the second time I had a pool built and I intentionally searched for a family owned pool installer and found Prestige Pools. As I had hoped, Prestige Pools had developed long standing and close relationships with landscapers and electric and gas installers. As a result, the coordination between everyone went smoother than expected. Most of all, the care and quality of every aspect of the project was amazing. We love the custom elegant look and functional enhancements to our pool that came with using Prestige Pools.
Description of Work
We had a pool put in.
Category
swimming pools
Michele T.
5.0
05/05/2017
Pat & his crew at Prestige Pools installed our pool over 15 years ago and we have never looked back. Throughout all these years they continue to provide exceptional service every time we call. As pool owners know repairs and maintenance can be expensive, the staff at Prestige (ex. Chris, Jess, Trevor) continue to go above and beyond. They are patient with our frequent questions, tolerant of our occasional 'rants' and always there to help us. Time and again they are either walking us through how to do something or helping us trouble shoot a problem. They are sensitive to the fiscal impacts of pool ownership and try to provide us the most cost effective options. Our most recent interaction required the replacement of our chlorinator (delivered the next day) and the need to replace our pool pump. As a person with 101 questions Chris and Trevor were patient in answering them all. We selected a variable speed pump (more efficient) and it was installed within a week. When we discovered a small leak in an adjacent pipe fitting they were out and fixed it in no time. For 15 years Prestige has been providing exceptional customer service. Now days that can be hard to find. It's not often anymore that you come across a company with exceptional customer service but Prestige has been providing this level of service to us for 15 years and I would never consider using anyone else.
Description of Work
Replace pool chlorinator and pump.
Category
pool cleaners
Charlie L.
5.0
10/23/2016
The pool install went great. We are very pleased with our pool and the construction. Patrick and his crew communicated every step of the way during the install. The coordination with our landscaper was also fantastic. The maintenance & service with Prestige Pools continues to exceed our expectations. Any company can install a pool but the the customer service provided along the way and after is key. Jeff and the team treat you like family. Prestige is the best!
Description of Work
Prestige Pools did an amazing job installing our pool and continues to offer us the best service we could possibly ask for. Their customer service is beyond our expectations. Owning a pool comes with lots of educating and they've been there for us for any questions we have night and day.
Category
pool cleaners, swimming pools
Ed H.
5.0
10/15/2016
The team at Prestige, as always, was immediately responsive and very helpful with all of our issues. From working with the insurance agent to guiding us on next steps to ensure that our pool was kept in pristine shape during the outage. I have worked with a number of pool companies through the years and truly appreciate the service and the results we have achieved through Prestige Pool. As I think through the best way to describe why I continue to work with them...they care. Pools, as owners know, can be finicky and Prestige always follows up on service to make sure things are in working order...a very big thank you for their help with our recent issues!
Description of Work
We needed to move quickly on a new saltwater chlorine generator and lighting for our pool after a lightning strike close by as well as check all equipment for issues.
Category
pool cleaners, swimming pools
John R.
2.0
09/13/2016
I called for an estimate for a pool liner replacement. I was told that since I didn't buy the pool from them, they were not willing to perform this for me.
Description of Work
Pool Liner Replacement.
Category
pool cleaners

Service Provider Response

[Member Name Removed] - We apologize if you feel that we did not handle ourselves in a professional way or were not responsive enough to your inquiry. We certainly appreciated you contacting us regarding installing a liner in your pool, however, it is currently our policy to only install liners in pools that we originally built because we have the specifications for that pool and are certain of the quality of construction. We have moved to this policy because of what we have found when we have removed liners from pools we did not build and seeing the scope of the project balloon into something both we and the homeowner did not expect. Again, we strive to handle ourselves in a professional and courteous manner when explaining this to customers that inquire about a product or service we do not provide so we apologize if you felt differently. We would be happy to help you in the future with any products or services that we do provide. Respectfully, Pat Henry
Jennifer L.
5.0
11/14/2015
They arrived mid morning on day it was scheduled. Got to work right away & finished in a timely matter.
Description of Work
closed our pool
Category
pool cleaners
MARTHA E.
5.0
05/04/2015
They left the area fine afterwards. They did a good job. We have been using them for probably fifteen years since we had the pool. It takes them probably an hour to open the pool. Getting an appointment is fine. We know we have to do it ahead of time. We schedule the appointment about three to four weeks ahead. The quality of their service is excellent. The only time we had an issue with them, we went back to the owner who installed our pool originally and that took care of it. Everything was fine. We have never had any real issues with them. We had a scheduling issue for service in the pool while we were going to be out of time. Once we talked to Henry, the owner, everything was clear. That was the only time we ever had a problem and they resolved it very fast. They do show up when they say they are going to. They do not tell you a particular time of day. They just say what day they are going to be here.
Description of Work
We use Prestige Pools. The last time they came here was to open our pool for the summer and did some repair work too. We are getting a new solar cover and they repaired the wheel that the solar cover goes on.
Category
pool cleaners
Kurt S.
5.0
05/03/2015
I used Prestige Pools for the first time to replace a worn out pool heater. They promptly returned my call and asked appropriate questions about my pool since they had never serviced it before. Their price was similar to other pool dealers. They stocked and recommended a better quality heater than my local dealer which was important to me to avoid future down-time and service calls. They accommodated my schedule for the install date even though it's a busy time of the year for them. The service tech, Bob, was great. When he was plumbing in the new heater, he went out of his way to correct an unrelated plumbing issue at no additional charge - in my experience this is rare in the pool service industry. So far the heater works and there are no leaks. I was happy with their service, their price was fair, and I plan to use them again in the future.
Description of Work
Replaced pool heater.
Category
pool cleaners
Linda K.
5.0
07/23/2014
Presitge Pools installed our pool over 8 years ago. Most recently we experience a loss in our family but still needed to work on maintaining our pool. Prestige Pools is a family centered company and went out of their way to be sure I had what I needed delivered to my home so it was available when we needed it. Our pool is located at a second home over 1 hour away. i feel I have a great team in the Prestige Pool staff as they are happy and willing to help me maintain my pool long distance.
Description of Work
Swimming pool maintenance and chemical balance
Category
pool cleaners
GREG C.
1.0
06/01/2014
Pat is a great salesman and told a great story about his history. That's were the greatness ended. Pool took months to build. Pat was very, very difficult to deal with. Anytime he came on site he would talk to the landscapers and other trades but didn't acknowledge us the owners. Other than pick out the liner, size of the pool and equipment we had no say when they were constructing the pool. The bottom has three levels that we didn't know. Had lots of challenges getting them to back fill the pool passed it off to the landscaper who ended up doing it. Couldn't work with my concrete company to get the handles installed properly. When they didn't fit the holes that were put in the cement Pat blamed it on the concrete guys even though they did it exactly as they were told from the pool. When we hired Pat in June we said we wanted the pool completely installed before we moved into the home in early August. They finally put the pool cover on in October. I complained when I saw that the box for the cover was not lined and didn't even have a drain. I told them I wanted a drain tile installed. They literally buried one six inches deep and stuck it in the side of the pool box. It would have had no effect. There was a surprise every step of the way. It was always my fault according to Pat. I can say we had 300+ subs / trades onsite during the building project of this very large custom home on 4 acres. Their were only two that I could not recommend and Pat & Prestige Pool are at the top of the list. When we opened the pool after the first winter, the liner was floating in the shallow end of the pool. The flaws are too numerous to mention. Right down to the first step into the pool is too low, Pat didn't calculate that there would be pavers all around the pool so the first step is twelve inches high rather than 8 inches. From my perspective there isn't more negative reviews because you need them to come and fix all the items that are outstanding long after the pool is installed and you don't want to get on their bad side.
Description of Work
Hired to install a new pool in the backyard of a brand new home we were constructing.
Category
pool cleaners

Service Provider Response

Our first meeting was at the Minneapolis Home Show in winter of 2012. Evidently you gave me a business card in the form of a coin with your business information engraved on it. I say “evidently” because the first topic of discussion we had was about this coin. I don’t remember it, it’s true. After 43 years in the pool business and still doing home shows, I don’t remember everyone I meet. But you railed on me anyway about “surely you must remember it”. The following dates are public record and easily verifiable. The balance is left to the reader to draw his or her own conclusions. 5/10/12 Proposal #1 meeting at your home 6/18/12 Proposal #2 via fax 6/26/12 Contract signing - no down payment was made. You were well aware of the fact that nothing custom would be ordered or permits applied for until a down payment was made. 7/10/12 Initial payment of $4100 arrived. Keep in mind $1620 of which was immediately paid to the city and county. 7/10/12 Applied for permit 8/1/12 Permit approved by Scott County- very slow process, and they didn't care who this guy was. 8/2/12 Excavated pool 8/3/12 Pool delivered 8 am 8/3/12 Footing inspection 11:30 am 8/3/12 Concrete footing placed around pool (Marshall Concrete) Time out: By this point, after placing the equipment pad as approved by your wife and landscape person (including all plumbing lines also) you arrived back in town and requested we move the entire thing. Additionally, the brass light boxes that you wanted moved further back were installed at a pre-directed location. Moving these out required the addition of hundreds of dollars of 3/4” brass pipe. We moved them but, of course, you had no obligation to pay for any of these items. By the way, you still have several hundred feet of garden hose that my brother left for your wife to water the numerous pine trees around your large custom home on 4 acres because they were dying and she needed a hose. As far as the concrete, I did meet with him 3 times and evidently it’s my fault he can’t read a tape measure and manage to get 4 cups set in concrete the same distance from the pool. The entire pool is backfilled in sand and built in a granular soil. The liner more than likely floated because it is the wettest spring since 1874 and your entire large custom home and surrounding area drain towards the pool. As I remember, my job was to build the pool. Nobody was interested in my opinion regarding drainage. In conclusion, yes, the cover took an unusually long time to install (the cover was in my warehouse 8/21/12) because you owed me money and I had had enough of your condescending, arrogant, buffoonery BS I could take. I should have known from the beginning when you insisted on changing the payment schedule (typically a sign that someone doesn't intend to pay), that you would not finish paying for your project, and you didn’t. This proved to be precedent considering you ultimately didn't pay almost $5,000 of the final bill. I admit, at the time it seemed like a bargain. Regarding your point about the step height being wrong- there is no wrong or right. A vinyl lined pool has to have a minimum first riser (10”) because the water in the pool starts 6” down from the top and this leaves 4” covering the tread, a minimal amount to hold the liner down. The cover track channel and deck go above this 10” riser, resulting in a first step of between 14"-16”. This is a tall first stair (the rest are 10”) but it is always going to be the case with a vinyl lined pool. Again, you are too busy looking at your coin to actually listen to an explanation. That reminds me, the custom 3 level depth pool you are complaining about: Did you think I just wanted to personally spend more money for you on your large custom home? Hardly. I thought you were paying attention when the idea was proposed and you and your wife liked it. Evidently I just wanted to inflict more pain on myself beyond the massive discount I initially took because “you’ll sell a lot of pools for me”. Good luck in your large custom home on 4 acres located somewhere in a parallel universe that I pray is light years away from me.
Tamara N.
5.0
03/31/2014
Family owned and run company. Great customer service. Prices comparable to competitors. The only thing I wish I had done differently, is used a different landscaper. Prestige really recommends a company that they have a long standing relationship with, so we used them and I found them to be extremely difficult to work worth in just about every way. Other than that - Prestige itself was great.
Description of Work
.
Category
pool cleaners
Jeri V.
5.0
09/23/2013
It was good. They were able to answer my questions and helped out and answered my issues. I was able to leave a message and they were able to get back to me. They were able to guide me through how the pipe should be turned on and off.
Description of Work
Prestige Pools inspected for a leak and they also helped me over the phone with some issues I was having with the balance of my pool. They also helped me with some sump pump issues.
Category
pool cleaners
John B.
4.0
09/23/2013
They were timely and were willing to negotiate on the price a little. Initially the customer rep was helpful. The quality was adequate. I did have a concern after the fact about where they put the pool liner in the ground. I don't know that I was satisfied with their response, to be honest. I can't say it was my fault or their fault completely, but I wished for a slightly different outcome than I got. But, that's the way it is. They made an effort.
Description of Work
I used Prestige Pools to install a swimming pool cover.
Category
swimming pools
Dennis R.
5.0
03/14/2013
I really liked their staffing. There company is A1. It is very good. Everything is great with them.
Description of Work
Every year they open and close the pool and service it.
Category
pool cleaners
Michele L.
5.0
07/31/2012
Very knowledgeable, honest and no pressure during the sales process. Quality product was sold to us and quality installation. The team and their contractors were very experienced and knowledgable on all aspects of installing pools. We are very happy with our new pool and very happy with our decision to use Prestige Pools. Would definitely recommend them to our friends and family.
Description of Work
Prestige Pools worked with us to design and install a new in-ground pool. Including all stump removal, digging, excavating, installing in-ground pool, auto cover, auto cleaner and pool electrical.
Category
pool cleaners, swimming pools
james W.
2.0
07/13/2012
Removal of the old pool took a little longer than anticapated. update APRIL, 2015 - I ASKED THEM TO SEND ME A BID TO REPAIR THE LEAK THEY CAUSED AND THEY WON'T EVEN DO THAT. I HAVE BOTH EMAILED THEM AND TALKED TO THEM ON THE PHONE. I DON'T KNOW WHAT TO DO NEXT.
Description of Work
Total pool rebuild, New concrete deck and new liner all turned out great. Took a little longer than anticipated but the quality of the work was well worth a few extra days. Very professional. Did just a fantastic job. Thank you Pat and crew. update APRIL,2015 - THE WARRANTY ISN'T WORTH THE PAPER IT IS WRITTEN ON. THE NEW POOL THEY MADE FOR ME HAS LEAKED SINCE THE YEAR IT WAS INSTALLED. THEY WON'T EVEN COME AND LOOK AT IT. THEY DON'T RETURN EMAILS. I HAVE RETHOUGHT THE QUALITY OF THE WORK. IT LOOKED GOOD WHEN IT WAS FIRST DONE BUT WHAT DO I DO WITH A LEAKY SWIMMING POOL.
Category
pool cleaners, swimming pools
James L.
5.0
05/31/2012
My 10 year old pool heater required replacement of a failed control module. Prestige recommended replacement of the heater due to the age. My heater was replaced in April of 2010. In August of 2011 the heater began to leak after 1 year of use. Upon inspection by Prestige, it was determined the heat exchanger had corroded and required replacement. It was assumed the manufacturer, Raypac, would repair the heater under warranty. The local Raypac representative inspected the heater and denied the claim blaming the water quality. The claim was escalated to Raypac's headquarters where they also denied the claim blaming the water quality. When Raypac was asked to specifically identify what was bad with the water quality they were unable to and suggested I bring a sample to a water professional for testing. In the spring of 2012, Prestige offered to repair the heater at no cost to us. We have been customers of Prestige for over 11 years and this is typical of the service we receive. When we have experienced problems over the past 11+ years, Prestige has provided outstanding service providing information and/or repairs as needed. We have other pool stores close to our home but choose to drive a considerable distance to Prestige. I would highly recommend Prestige to anyone looking to install or service a pool.
Description of Work
Prestige replaced my 10 year old pool heater.
Category
pool cleaners
KERRY H.
4.0
11/21/2011
They did a nice job on our pool. We pay quite a bit for their services. The overall experience has been very good. Their price was in the same area as everybody else. The quality of their service has been good. We had a problem but they took care of it. We will continue to use them.
Description of Work
We use Prestige Pools for pool maintenance services. We use them every year since we got our pool a couple of years ago. They installed the pool and now do regular maintenance for us.
Category
pool cleaners
Tessa N.
5.0
10/25/2011
These guys are awesome to work with. Friendly, dependable, and extremely helpful. They also took time out of their busy fall schedule to come out to do a pool orientation with us on the day we closed on our new home, while another local company told us they were too busy to come out. They have been absolutely wonderful as we are pool 'rookies' who just bought a house with an inground pool. Excellent service.
Description of Work
Pool winterization.
Category
pool cleaners
Steve S.
5.0
10/19/2011
Pat, Colleen and Chris are very good to deal with. They are knowledgable and give sound advice. They are friendly and employ service people that know what they are doing. I had used Paragon Pools previously and had a nightmare experience. They have been a breath of fresh air. They are not the cheapest firm around but the service is consistently good and dependable. They are always available to answer questions. I would recommend them and I am a very tough critic for what it is worth.
Description of Work
Replaced auto cover
Category
pool cleaners
Ken M.
5.0
10/17/2011
Overall, our impression of them was very good. They were timely and very thorough. The estimate was free. We really did not shop around much, so I don’t know how their price would compare with others, but I guess it is very good. My fiancee and I are still considering using them for the work.
Description of Work
We got an estimate from Prestige Pools for a pool.
Category
pool cleaners, swimming pools
rana K.
5.0
10/11/2011
When I have problems with my pool, they guide me. They kind of hold my hand through things. They are very friendly. They are really sweet people. Their price is very reasonable. I shopped between them and another pool company just because it was closer and they are probably a few dollars cheaper, so they are comparable.
Description of Work
Prestige Pools put in our pool. They opened and closed my pool and then guided me throughout the summer with problems that I have. My recent interaction with them was last week when they set up the closing.
Category
pool cleaners, swimming pools

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    Business Highlights

    Emergency Services OfferedEmergency Services Offered
    No License Required for Trade
    Insured
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    Yes
    Eco-Friendly Accreditations
    Yes
    Payment Options
    Visa, MasterCard, American Express, Discover, Check
    Emergency Service
    Yes
    Warranties
    Yes

    Services Offered

    IN-GROUND VINYL LINED AND RESIDENTIAL SWIMMING POOL CONSTRUCTION SALES, SERVICE AND RETAIL SUPPLIES. POOL RENOVATIONS, LINER AND FABRIC REPLACEMENTS, WEEKLY AND MONTHLY POOL SERVICE.

    Services Not Offered

    ABOVE GROUND POOL SALES AND SPA SERVICE AND SALES

    Frequently Asked Questions & Answers about PRESTIGE POOLS

    How is PRESTIGE POOLS overall rated?

    PRESTIGE POOLS is currently rated 4.6 overall out of 5.

    What days are PRESTIGE POOLS open?

    PRESTIGE POOLS is open:

    Sunday: Closed

    Monday: 9:00 AM - 6:00 PM

    Tuesday: 9:00 AM - 6:00 PM

    Wednesday: 9:00 AM - 6:00 PM

    Thursday: 9:00 AM - 6:00 PM

    Friday: 9:00 AM - 6:00 PM

    Saturday: 9:00 AM - 3:00 PM

    What payment options does PRESTIGE POOLS provide

    PRESTIGE POOLS accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Check

    Does PRESTIGE POOLS offer free estimates?

    Yes, PRESTIGE POOLS offers free project estimates.

    Does PRESTIGE POOLS offer eco-friendly accreditations?

    Yes, PRESTIGE POOLS offers eco-friendly accreditations.

    Does PRESTIGE POOLS offer emergency services?

    Yes, PRESTIGE POOLS offers emergency services.

    Are warranties offered by PRESTIGE POOLS?

    Yes, PRESTIGE POOLS offers warranties.

    What services does PRESTIGE POOLS offer?

    PRESTIGE POOLS offers the following services: IN-GROUND VINYL LINED AND RESIDENTIAL SWIMMING POOL CONSTRUCTION SALES, SERVICE AND RETAIL SUPPLIES. POOL RENOVATIONS, LINER AND FABRIC REPLACEMENTS, WEEKLY AND MONTHLY POOL SERVICE.

    Are there any services PRESTIGE POOLS does not offer?

    ABOVE GROUND POOL SALES AND SPA SERVICE AND SALES