Precision Garage Door Twin Cities

We had Patrick Rough come today and had garage door opener replaced along with springs, rails and such. Patrick was on time arriving, gave us options and completed the work professionally and promptly. Very pleased! S and K Gilbert

I cannot say enough about Precision Garage doors! Called at 10:45am with a broken spring, and the tech was on site at noon. The tech Brian Bergstrom was the best customer service experience I have ever had, and quick!

Fast and professional with good results.

Good service, but VERY EXPENSIVE! I scheduled the service online to replace a broken spring on my 8yo dual garage door. Got an appointment right away for Mon (8a-10a). They confirmed the appointment via txt msg. On the day of the arrival, they sent a name & photo of the tech that was on his way to fix the garage door. Really nice and professional guy, Alex. He inspected the garage door, and gave me an estimate of $1245 to basically replace all removable parts (bearings, cables, springs, etc.) I decided not to move forward with it, and I was ready to pay mandatory $85 for his visit, but he revised the estimate to just replace the two springs along with center and end bearings for $869, which I thought was still high based on market research. I needed to get the door fixed due to upcoming travel, so I agreed to it. It took Alex 30 mins to complete the work. They accept checks and credit cards, but there is an additional 3% charge for credit cards! To give you an idea of total costs: I paid 2 x $345 for two springs: PDS 250x39 - 1-3/4" ID LHW SP Green Powder Coated High Cycle Torsion Spring; $37 for Center Bearing; and 2 x $71 for two End Bearing Plate 12 ga. Also, to replace 12 roller wheels on my single garage door (to reduce noise) the estimate was $245, but I didn't go for it. I would highly recommend getting a couple of quotes over the phone before having them come over, so you are not on the hook for $85 mandatory charge.

Service was prompt and overall great. Made an appointment online at 6pm and they were able to take care of me the next day. Only concern was the price tag. Seemed pretty expensive compared to what old Google thought I'd be paying.

It went well. Tech came out on a Sunday, Adam was knowledgeable, friendly, and professional. It was very expensive for an hours worth of work.

Great people and fabulous performances

My husband and I have had several issues with the product we chose through Precision Garage Door. I’ve had to make more calls than I would like to address these issues, as has my husband. We certainly don’t like to be “those people” and aren’t looking to find issues out of nothing. The very last issue we had was another manufacturer issue to the door (small dents) and what we also thought was an installation issue due to a couple of the problems we saw with the chain/ door operation. We called on the Friday prior to Memorial Day and since our door is still under warranty, was able to get a no-cost appointment made with a technician for the Tuesday following Memorial Day. On Tuesday the technician was due to show between 8am and 10am. We both took the morning off work so we could be present to address the concerns with the technician. Unfortunately it started to creep up into the 10am hour and no technician had showed yet - a bit frustrating. So we called Precision Door and they ensured someone would be out to assist. Jason Schuster was the Install Manager who ended up showing to address our concerns. He was absolutely phenomenal. From the time he took to listen to our concerns and address each one with us, to the “above and beyond” steps to ensure our satisfaction and issues were addressed. He even performed an installation to sturdy our door and help ease our fears and concerns - something that fell out of the install teams hands but because he knew what to do, he took the time and did it. Jason was extremely thorough with his reasoning and brought factual education to the table to ensure we understood the product we purchased and how to know when it’s a manufacturers issue verse installation issue, and so forth. He was great, I’d hands down recommend him as and Install Manager and is an extremely ethical individual who takes pride in his work. Jason made a positive impact to my husband and I, and also changed our perspective on the company Precision Door as a whole. I hope Precision Door knows that they a good one with Jason and find ways to incentivize his superior performance, workmanship, and customer service.

Very efficient and great follow up.

Prompt service. Excellent service. I felt knowledgeable when he left

They were on time. Worked efficiency and clean up after they were done. The only thing I did not like was the door was not sealed as tight as I wanted.

Everything went smoothly. Repair person was professional and provided quality work.

replace broken spring; thorough checkup

Tech was available the same day to do the work. Door opened and closed much better after the service.

Excellent. Service was quick, efficient, even gave us an extra opener on request.

Work was done well and in a timely and professional manner

I contacted them via angies on December 14. 5 business days later and no response at all. F for fail.

The technician was fantastic! He went the extra mile, checking and adjusting everything to eliminate the squeal. He replaced all of the rollers and lubed everything he could. Kept checking and adjusting as needed until it was opening/closing smoothly. Would definitely hire again.

It went really well. They responded on the same day and did a great job. The garage door is much quieter and we don't have issues with it catching and retracting any more.

The tech that came out was great! On time and very informative - walked me through the tune-up. Completed the work within half an hour.

Was notified when technician was on the way and who it would be. He showed up on time and was professional and quick about his work. He also offered other options and gave tips on maintenance. He did a great job (our garage door runs much smoother now) and we would definitely recommend them!

Showed up on time, very professional. Did inspection and offered a number of recommendations based on severity of issue. My opener was 25 years old, so it was due for replacement

It went well. The tech had to return the next day to reprogram the car remotes.

Arrived on time. Completed work. Courteous & explained everything before doing the work.

Very professional and timely. We needed up spending way more to address some issues.