Phil and Ted's Excellent Adventure Moving Co.

DO NOT USE THIS COMPANY. We provided adequate furniture pads and shrink wrap to hold it on our expensive furniture. What came out of the truck was a mess. We were moving cross-country and had a 26' truck to fill. At one point we stopped the two young men who were our packers and asked why the expensive headboard they were carrying into the truck wasn't wrapped. They said that they wrapped pieces when they got them in the truck. We went back to what we were doing and didn't feel as if we needed to monitor them. Bad call on our part. The unpackers on the other end stopped unpacking the truck when they came upon the problems, asking "Who the H**l packed this truck?" Examples: Deep gouges on a table top that was placed on its side between a metal garage shelf and a wrought iron patio table. The wrought iron patio table was placed on top of a delicate capiz shell side table--neither was wrapped. The top of my grandmother's rocker was SNAPPED OFF because it rode upside down for 12 hours stacked on a pile of equally unprotected furniture and the pivoting action snapped off the scrolled top of the back of the rocker. The base of another table was stacked on top of a filing cabinet. Leather kitchen chairs were stacked on top of each other with the legs poking into the leather seats. Truly an amateur packing job. At the beginning of the day my boyfriend inquired about their experience--one said he was new but had moved his cousin multiple times in the past year and the other said 6 months. I'm sad because I used Phil and Ted's when I moved to MN and had the exact opposite experience 5 years ago. When the damage was noted, the unpacking stopped and I photographed how the remainder of the truck was packed as well as the damaged items as they were brought out of the truck. I immediately called Jordan and left a voice mail that I needed an ASAP return phone call because of the damage and described what I knew about. Two days later, no call. Three days later, no call. I called and left another voice mail. Finally, five days after the original call I received a text message that I should text photos of the truck loaded by them and a photo of the truck before it was unloaded. When the truck was loaded and before it was unloaded we had absolutely NO idea what lay behind the items closest to the door so why would we photograph? I provided 23 photos of damaged items. I also alerted the credit card company I used to pay for the services. They contacted Jordan as well and did not reverse the charges as, although damages were incurred, the services were rendered. Jordan refuses to address the issues because he said it could not be determined if the damage was done by his crew or the unloading crew. Since the unloading crew stopped unloading when they found damaged items and we photographed the items before they moved any further, it's very clear the damage was caused by Phil & Ted's failure to adequately pad our belongings. Sign Us: Victims of Phil and Ted's Misadventures

The movers, Chris and Josh were great - friendly, professional, efficient, and good listeners. Totally satisfied with the work they provided. My only complaint is that I was informed when they showed up that I would have to pay in cash. I was not informed of this beforehand and was not informed directly by the supervisor. It wasn't a huge inconvenience for me, but certainly could be for someone else. Anyway, best price I could find so the bit of last-minute weirdness was worth it for me.

Excellent. I had heard good feedback about them from a friend who has used them. I reserved them through Uhaul when reserving the truck because it was convenient to do that at the same time. Some how the time was indicated at 9 am even though I wasn't getting the truck till 10. I contacted this company directly via email and Jordan (the owner I think) called me right away and we changed the appointment to 11 am. Mike and Kevin showed up promptly at 11 at the designated location. After surveying the situation, they got to work quickly. They were prompt, polite, professional, and careful with my stuff. Put a small ding in a well and notified me right away. They had to maneuver the stuff over chair lifts in the stairways and they did a good job of getting everything passed the obstacles. AtT one point one of them tried to make a call to their boss and the other said: you can call him after we're done so we don't run the clock. I thought that was very considerate of him. They were done with the move in an hour so I had them move a heavy sofa sleeper from the second floor to the garage, and a washer from the third floor to the garage. We still had some time and they asked if there was anything else they could move. So they moved an A/C unit from the garage to the basement. Then they folded all the moving blankets in the truck I had rented, I gave them the payment code and they left. I was happy with and impressed by their work and attitude. Will definitely hire again.

Unfortunately, I can't recommend this business after my experience with them. When I made contact to set up the job, they responded with the dates they were available and asked for certain information to confirm. I responded quickly with the information and confirmed the date. They responded again asking for the same thing, so I replied again promptly to ensure they received it. The day of the job comes and I reach out to confirm a third time, only to find out that somehow my multiple previous emails were disregarded and there was no move scheduled. They did their best at this point, which was to send movers the next day after their other jobs. This required that I keep the truck an additional day, rearrange childcare, etc. to make it happen. The movers were polite, prompt, and worked hard, but made an honest mistake--they left behind an important item. It was labeled as needing to be moved, it was in the right place, they just forgot it. Unfortunately, they were never going to tell me this, at the end of the move I saw it wasn't moved and they were already walking away when I inquired about where it was. They replied immediately that they realized they'd forgotten it, weren't sure how since it had been right there, and were sorry. They were clearly going to leave the job without letting me know they knew it wasn't complete. I called the owner to complete payment and let him know about the last item. We agreed I'd see if it would fit in my vehicle and if not, I'd be in touch. When it didn't fit, I reached out. He responded quickly to say he was actually 5 minutes away from the item and could swing by, pick it up, and deliver (it is a 15 minute drive), and that he would do it for $100. I responded quickly to offer $40. I didn't hear back from him that day, so the next day I asked him if he'd gotten my email, as my previous experience was that he is not diligent in monitoring email. He responded quickly to say that he had received my message, but he was "offput" by my negotiating the price and the regular price would be his minimum of $120 plus an additional $50 since he was using his vehicle, for a total of $170. He told me I should then rent my own truck and do it all myself. Given that it was multiple errors on his company's part, and especially after I'd been a patient and understanding customer at this point, it was a shame that this business did not complete the job they were hired to do without trying to demand more money. Their lack of diligence and professionalism cost me time and stress to cover their mistakes, and left me with an incomplete job.

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